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8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative
It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well

gartner crm vendor comparison  competitive advantage. [ The 2006 Gartner Symposium Keynote: IT Must Think Differently, Act Differently and Be Different to Drive Business Growth, by Mark Raskino, et. al., October 19, 2006.] With no software to install or upgrade and no hardware to house and manage, on-demand CRM frees IT to be more innovative, responsive, and strategic for your organization. By leveraging an agile, on-demand platform, you begin seeing the benefits of CRM immediately. Concentrate on your business initiatives. There s Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » gartner crm vendor comparison


How to Embrace CRM and Make it Succeed in Your Organization
Customer relationship management (CRM) is growing in importance as a competitive tool. However, a successful CRM solution must consider many factors, including

gartner crm vendor comparison  focused strategy. Scott Nelson, Gartner Group analyst, notes: CRM is not about technology. It is about the interplay of strategy, tactics, processes, skills and the technology&8230; CRM can be done without technology&8230; but it cannot scale without technology&8230; In essence, CRM is a practical philosophy that can transform a company by providing much greater visibility over all individual touch points and communication with customers, vendors, suppliers and prospects. When embracing a CRM system, Read More...
Microsoft Dynamics CRM: Much More Than Meets the Eye - Part 2
Part 1 of this blog series discussed the current upbeat state of affairs of Microsoft Dynamics CRM, as one of the three best-performing products within the

gartner crm vendor comparison  CRM marketplace. According to Gartner , currently up to 65 percent of CRM applications are built rather than bought off-the-shelf, although that percentage decreases every year. Rather than expending many dollars and extended development cycles, organizations can streamline custom application development while retaining key connections to the core CRM system. Applications such as citizen/constituent management, employee management, vendor management, dealer management, sport player management, recruiting Read More...
Microsoft Dynamics CRM: Much More Than Meets the Eye - Part 3
Part 1 of this series discussed the current upbeat state of affairs of Microsoft Dynamics CRM, as one of the three best-performing products within the entire

gartner crm vendor comparison  Trends In mid 2009 Gartner suggested the  following five inexpensive CRM strategies for enterprises : Creating online communities of customers via emerging  social media . Using analytic tools to find the best business models. Reviewing your  market segmentation  using the CRM database. Improving customer processes. Conducting an organizational redesign. These sentiments were pretty much reflected in my recent blog series entitled  “These Are the Times of CRM Vindication and Validation.”  To Read More...
How to Choose the Right Hosted CRM Solution for You
How can you get the most out of a customer relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By

gartner crm vendor comparison  not all. According to Gartner Inc., through 2010, on-demand CRM will provide as much as 10 to 13 percent lower five-year total cost of ownership than on-premise software for moderately complex CRM deployments. Whether your view is to the long- or short-term, there are a number of areas where an on-demand CRM solution can cut costs. These include: Front-end Expenses : Thanks to the CRM solution's on-demand model, there's simply no need to purchase hardware, software or added IT infrastructure to Read More...
SYSPRO CRM
SYSPRO CRM is aimed specifically at small to midsize manufacturers and distributors. Unlike other customer relationship management (CRM) solutions that are

gartner crm vendor comparison  CRM SYSPRO CRM is aimed specifically at small to midsize manufacturers and distributors. Unlike other customer relationship management (CRM) solutions that are built around a modular architecture, SYSPRO CRM software uses a table-based architecture to integrate all of the critical CRM functions of marketing, sales, service, and fulfillment into a single module. This integrated architecture means that users from every department—including marketing, sales, service, collections, or shipping—share Read More...
Infor Epiphany
Infor@s CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your

gartner crm vendor comparison  Epiphany Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer Read More...
9th ERP Vendor Shootout, 23-25 Feb 2011: Early-Bird Registration Specials.
The 9TH ERP VENDOR SHOOTOUT Renaissance. Grand Bohemian Hotel. Orlando, Florida Calling allmanufacturers and distributors:Take advantage ofearly-bi...

gartner crm vendor comparison  9th erp vendor shootout 23 25 feb 2011 early bird registration specials,9th,erp,vendor,shootout,feb,early,bird,registration,specials,erp vendor shootout 23 25 feb 2011 early bird registration specials,9th vendor shootout 23 25 feb 2011 early bird registration specials,9th erp shootout 23 25 feb 2011 Read More...
CRM-ERP


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Selling Smarter with CRM
CRM is no longer a fancy, expensive tool for large enterprises looking to make their telemarketing efforts more effective. Rather, it’s an essential element of

gartner crm vendor comparison  Smarter with CRM CRM is no longer a fancy, expensive tool for large enterprises looking to make their telemarketing efforts more effective. Rather, it’s an essential element of a successful, integrated sales strategy. Whether a company relies on inbound or outbound marketing, referrals and word of mouth, or some hybrid strategy for attracting customers and generating sales, the right CRM application can make the difference between profit and loss, or success and failure in any market. This paper Read More...
CRM Buyer's Guide
If you're interested in a CRM solution, here's a guide to help you zero in on the best one for your company's needs.

gartner crm vendor comparison  Buyer's Guide CRM Buyer's Guide If you're interested in a CRM solution, here's a guide to help you zero in on the best one for your company's needs. With this CRM Buyer's Guide , you'll quickly get up to speed on all the key CRM considerations: business benefits of a CRM solution hosted vs. on-premise CRM, including advantages and disadvantages CRM market overview and history CRM cost considerations CRM solution providers You'll also learn about the essential CRM tools, including sales force automation Read More...
Enterprise Unified Communications Comparison Guide
This handy grid gives you an at-a-glance comparison of six leading enterprise unified communications providers—including Cisco, IBM, Microsoft, and ShoreTel—and

gartner crm vendor comparison  enterprise unified communications comparison,unified communications,cisco unified communications,what is unified communications,unified communications comparison,cloud communications,what are unified communications,unified communications solutions,search unified communications,microsoft unified communications,unified messaging,unified communications services,enterprise unified communications,unified communication solutions,unified communication Read More...
CRM, ERP, BI, and IT Investment-Where Do You Find the Business Benefit?
Most companies want to use customer relationship management (CRM) applications to “supercharge” their sales forces. They want to gain some advantage with

gartner crm vendor comparison  ERP, BI, and IT Investment-Where Do You Find the Business Benefit? Most companies want to use customer relationship management (CRM) applications to “supercharge” their sales forces. They want to gain some advantage with customer retention and acquisition, to manage the sales pipeline, and to have better market insight. But few companies realize these goals, often because of the way CRM is implemented. Find out where a CRM implementation can get off track—and how to ensure CRM success. Read More...
The Forrester Wave: CRM Suites for Large Organizations, Q2 2010
In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software

gartner crm vendor comparison  Forrester Wave: CRM Suites for Large Organizations, Q2 2010 In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered. Read More...
On-Premise vs. On-Demand CRM
When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not

gartner crm vendor comparison  Premise vs. On-Demand CRM When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not the least of which is choosing between an on-demand or on-premise solution. Both the on-demand and on-premise models have pros and cons, as well as risks and rewards. Download this white paper and know what you need to consider before making a final decision. Read More...

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