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Three Es of CRM
With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer experiences to differentiate

gartner review of  focus of CRM initiatives, Gartner analyst Michael Maoz predicts that customer data integration will rise in importance, as part of the glue that connects the back office with front-office CRM investments. If organizations are to be successful in Phase II of the evolving CRM strategy, they will need to deliver on what Technology Solutions Company (TSC) has defined as the three E's of CRM: experience , execution and equity . More and more, companies are developing new business models or retooling Read More...
Web Content Management (WCM)
Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet) or private web sites (intranet or ext...
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Documents related to » gartner review of


Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New

gartner review of  of risk. As such, Gartner Inc., advises their clients to review the previous three years of records that shows FSP downtime and other internal risks. The assumption being that past performance provides an indication of future capability. This will create a challenge for those FSPs whose reporting process is poorly executed. If that is not problematic enough, an unfavorable outcome of such a review may result in expense to the FSP to address quality of service and reporting issues. Where the FSPs Read More...
The Impact of IT Service on Business Process Management
There are potential benefits of operating business process management (BPM) side-by-side with business service management (BSM). BPM and BSM are emerging

gartner review of  provisioning. FuegoBPM Rated by Gartner as a leading visionary in BPM, FuegoBPM allows organizations to move from an application-centric to a process-centric approach to running their businesses. By orchestrating the movement of work between people, applications, and organizations, FuegoBPM allows organizations to make their applications work the way their business works, not the other way around, and provides a complete set of tools for designing, deploying, executing, managing, and improving business Read More...
The Practical Realities of Automating ETO Business Processes
Today, engineer-to-order (ETO) manufacturers—also known as project-based manufacturers—experience significant market pressure across their sales, engineering

gartner review of  administrative tasks. Mark Halpern Gartner, Inc Business Problems for Sales Depending on how one defines the metrics, ETO manufacturers frequently struggle with low win rates or a high cost of sales.This is frequently the biggest sales related problem in the company. Additional issues include: Quoting process is so lengthy that it keeps the bid rate low - that is; sales engineering is the bottleneck on revenue Sacrificing accuracy and completeness of customer requirements in an effort to shorten quote Read More...
State of the Market: HR
More than ever, executives are looking to transform human resources (HR) from a seemingly low-priority function into a strategic part of the business. This

gartner review of  or talent management, which Gartner defines as a set of HR practices that focus on acquisition, management, and optimization of the enterprise workforce. These practices include such processes as competency and skills management, succession planning, and team management. The key tenet of HCM is that companies must change the mind-set of viewing employees as an administrative cost, and instead see them as a strategic investment and a key enterprise asset, with a resulting focus on aligning workforce Read More...
University of Kentucky Leveraging SAP HANA to Lead the Way in Use of Analytics in Higher Education


gartner review of  SAP, big data, analytics, SAP HANA, higher education, university, in-memory Read More...
In Search of Clarity: Unraveling the Complexities of Executive Decision Making
Decision making is at the core of all business activity, as executives set strategy and manage operations by weighing a vast array of factors to arrive at the

gartner review of  decision making techniques,useful decision making,decision making skills,ethical decision making,strategic decision making,decision making online,decision making styles,decision making process Read More...
Brain of Supply Chain System
Advanced planning and optimization makes supply chain systems cost effective. It is the brain of the supply chain because it works on top of all other software

gartner review of  Advanced planning and optimization,APO,enterprise resource planning,supply chain management,customer relationship management,advance planning,advance scheduling,optimization,capacity,constraints Read More...
Best Practices in Extending ERP: A Buyer’s Guide to ERP versus Best-of-breed Decisions
The trade-off between best-of-breed functionality and ease of integration is no longer so simple. Enterprise resource planning (ERP) software continues to

gartner review of  best of breed versus integrated systems,best of breed versus integrated software,integrated systems,best of breed,bob,suites versus best-of-breed,erp versus best of breed decisions,sage pro erp,erp accounting software,sage erp software solutions Read More...
Benefits of Using a Master Data Management System
Master data management (MDM) comprises a set of processes and tools that define and manage the non-transactional data entities of an organization (also called

gartner review of   Read More...
The ERP Warehouse Module versus Best-of-breed WMS
Every supply chain professional must consider certain factors when comparing enterprise resource planning (ERP) and best-of-breed warehouse management system

gartner review of  erp warehousing module,erp warehouse management functionality,supply chain visibility,third-party wms installation,stock-keeping unit,best-of-breed wms distribution,wms labor and inventory costs,best-of-breed warehouse management system,best-of-breed wms logistics Read More...
Analysis of TeleCommunication Systems, Inc. Release of Menu Driven Wireless Web Capability For SMS
The advent of menu driven wireless web capabilities for SMS (Short Message Service) will allow carriers to offer their subscribers fully personalized web based

gartner review of  sms,TeleCommunication Systems,Driven Wireless Web Capability,wireless carriers,TCS Short Message Service Center,SMSC,TDMA,GSM networks,menu driven wireless web capabilities for SMS,Short Message Service,internet sms,sms service,sms text messaging Read More...
The New Era of Mobile Intelligence: the Convergence of Mobile Computing and Business Intelligence
Computing is entering its fifth generation with desktop Internet applications giving way to a new generation of mobile Internet applications. As consumers

gartner review of  Microstrategy,smartphones,analytics,business intelligence,performance management,web analytics,mobile computing,business analytics,business performance management,business intelligent,predictive analytics,siebel analytics,analytics software,bi tools,dashboard software Read More...
The Best-of-class Strategy Makes a Return in the Cloud Era
Irrespective of technology and choice of deployment method, companies must remain versatile in their strategies and operations to stay competitive. This report

gartner review of  financial systems strategy,erp platform,financial system functionality,best-of-class financial applications,best-of-class systems strategy,unit4,coda financials,unit4 coda,unit4 software,unit4 business software Read More...
IDC and Webroot Present: Securing Enterprise Environments against Spyware-Benefits of Best-of-breed Security
The threat of spyware has risen to epidemic levels for many information technology professionals trying to protect their users and network. In response, many

gartner review of   Read More...

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