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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 general motors diagram human resources customer

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Documents related to » general motors diagram human resources customer

Demand Planning: Optimizing Operations across the Supply Chain


Demand planning applications can help manufacturers establish baseline sales forecasts and perform analysis to improve resource usage. They can also help manufacturers optimize pricing capabilities and better understand their markets. Yet to get the most out of these tools, manufacturers must be willing to reorganize their planning processes—and to share the resulting insights with supply chain partners and customers.

general motors diagram human resources customer  even more complex problem. General Motors, for instance, began trimming production this year at certain plants in late summer and early fall to bring inventories more closely in line with slowing sales figures. Yet even as dealers around the country found themselves burdened with unusually high inventories on their lots, GM kept shipping vehicles because the company books revenue and profit at the time it builds and ships vehicles, not when they are purchased by consumers. This system has predictable and Read More

Good Customer Service Is Simple


Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

general motors diagram human resources customer  customer expectations. As a general statement, exceeding your customer’s expectations is good, but not always. Exceeding expectations is good only if it is meaningful to the customer. Let’s look at an example where exceeding customer expectations had no impact and even some negative impact. A chemical company decided that quality was very important. They therefore tightened their specifications for certain products. But these products were used by many customers, and those customers had engineered Read More

Service: Reduce Cost While Maintaining Customer Satisfaction


Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how.

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10 Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience


Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer experience? Read this guide to uncover the mysteries of virtual assistant design and selection, and get insight into the latest research on the best interactive models and how to use virtual assistants to drive online sales, service, and product education.

general motors diagram human resources customer  self-service, customer experience, customer service, customer engagement, intelligent virtual assistants, customer service avatars, intelligent virtual assistants Read More

Human Capital Financials: Understanding the Value of the Human Assets within Your Organization


Many companies are still not fully realizing the ROI on their human capital. While people are often spoken of as assets, they are generally treated as costs, because there is no standardized system of valuing them. TEC research analyst Sherry Fox explores how basic accounting principles can apply to human capital management and argues that investing in people is smarter for your company’s bottom line than cutting costs.

general motors diagram human resources customer  as an “asset,” three general rules are followed: The asset must be owned by the business —the business must have total control of the asset. The asset must have future benefit —the asset must benefit the future profit of business. The asset must be valued in monetary units —the accounts related to the asset can be observed objectively. Clearly human assets satisfy the criteria of future benefit and monetary value, but human capital does not appear on the financial statements of most Read More

Customer Advocacy Part I: Creating the Business Case for Customer-centric Companies With Fanatical Customer Advocates


The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate financial viability.

general motors diagram human resources customer   Read More

Improve Profitability with Customer Intelligence


The white paper improving your customer life cycle management shows how small and midsized businesses can enjoy virtually seamless front-to-back-of...

general motors diagram human resources customer  improve profitability customer intelligence,improve,profitability,customer,intelligence,profitability customer intelligence,improve customer intelligence,improve profitability intelligence,improve profitability customer. Read More

Customer Communications Management: Maximize CEM Results with Interactive Content


Customer expectations are evolving at a lightning pace. Buyers today expect organizations to provide them with timely and relevant messages targeted to address their most current needs. They also demand that this happens though their preferred channels of interaction. Companies are closely tracking these changes. However, personalizing conversations with a wide set of buyers across different channels can be a daunting task. It requires the use of technology to streamline such an effort.

This report highlights how customer communications management (CCM) technology helps companies overcome this challenge by delivering immersive experiences via both physical and digital customer touch points. It also outlines some key factors that companies should keep in mind to maximize the results of their CCM activities.

general motors diagram human resources customer  customer experience management, customer communications management, customer expectations management, CCM solution, omnichannel customer management Read More

Meta4 PeopleNet 7 for Human Resources Certification Report


The Meta4 product PeopleNet 7 is now TEC Certified for online evaluation of human resources solutions in the Human Resource Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, and in-depth analyst commentary.

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Applying the Power of Social Networks to Customer Relationship Management


Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.

general motors diagram human resources customer  sales and marketing, service, general management, and in the IT organization as well, who have customer responsibility, where do they get the training and education and the peer-to-peer networking to help them further their profession? It doesn''t exist today. And you can go to some conferences, but they happen once a year. So if you aren''t able to go to a conference, you may miss your yearly opportunity to get a refresher within your profession. [The site] myCRMcareer.com is something that is being put Read More

Dell Unveils Internet-Enabled Customer Support Strategy


Dell Computer announced its plans to provide Internet-based, automated customer support.

general motors diagram human resources customer  hardware integration,hardware migration,hardware migration plan,hardware software,internal migration,migration,migration policy,migration routes,migration software,migration to new hardware,update hardware,dell,contact customer support,customer service support,customer support call center Read More

I-Impact Predicts Your Customer Retention!


More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention, and cross-sell programs. It is a costly operation to develop such functionality from scratch. Vendors like I-Impact offer packaged application providers the opportunity of a shortcut.

general motors diagram human resources customer  crm loyalty,crm management,customer company,customer experience management,customer loyalty,customer loyalty and retention,customer loyalty definition,customer loyalty software,customer relation management,customer relations management,customer relationship,customer relationship management solution,customer relationship management solutions,customer relationship marketing,customer research Read More

Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support


Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these

general motors diagram human resources customer   Read More

The New Frontier for Personalized Customer Experience—IBM Predictive Customer Intelligence


This paper introduces the IBM Predictive Customer Intelligence solution, which gathers relevant customer information from internal and external sources and uses advanced analytics and scoring to recommend the right offer or action before or during an interaction.

general motors diagram human resources customer  customer analytics, IBM, customer data, business analytics, customer experience, customer intelligence, IBM Predictive Customer Intelligence, SPSS, Cognos Read More

How to Measure Customer Satisfaction


Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system.

general motors diagram human resources customer  customer satisfaction,customer satisfaction survey,customer satisfaction rating,CSR,composite customer satisfaction rating,CCSR,vendor rating metric,escalation clauses,price escalation,zero defects,lines of code,LOC,function point,FP,expectation management Read More