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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach, you need a framework for understanding how a services company and its customer engagement should be measured. Learn about the various ways to support strategic account management at each stage of your company’s evolution, which metrics are most relevant, and more.

GET A ACCOUNT: – spend time to get the metrics right, and then meticulously measure them. The mapping of services account management reporting requirements, service metrics, and customer dashboard usage within the prescribed Services Framework is discussed in the following sections. Services Account Management & Reporting Leading manufacturing and capital equipment service organizations are now “playing offense” and engaging with their customers in a truly interactive fashion. Customer dashboards, key performance
7/2/2008 10:52:00 AM

A SaaS Primer
Explore software as a service (SaaS) primer.A great alternative to ERP manufacturers. Free white paper.s Software-as-a-service (SaaS) solutions can be a strategic advantage to businesses, letting companies avoid costly hardware, software licenses, and complex version upgrades. But because most major software vendors are touting some version of SaaS, there is confusion about the solution model and its advantages. Learn what SaaS really means, and discover the short-term and long-term benefits of the model and its variants.

GET A ACCOUNT: software models, where companies get frozen into an obsolete release because of the heavy customization required to implement it in the first place. A Closer Look There are variations in how a SaaS application can be accessed. In one model, the developer simply tweaks the client/server software, allowing the client software to be installed locally and accessed through the server over an Internet connection. In many of these applications, a Web interface is added that allows a portion of the
3/30/2010 11:58:00 AM

The Business Case for Account Lockout Management
Three strikes—your out; that’s what lockout management does. But employees often forget the many passwords needed to access information. What ensues is a flood of calls to the help desk that, over time, can become a huge administrative burden. Adopting a strong password policy is critical. By implementing a lockout management strategy via automated management solutions, businesses enhance security and improve workflow.

GET A ACCOUNT: does. But employees often forget the many passwords needed to access information. What ensues is a flood of calls to the help desk that, over time, can become a huge administrative burden. Adopting a strong password policy is critical. By implementing a lockout management strategy via automated management solutions, businesses enhance security and improve workflow. The Business Case for Account Lockout Management style= border-width:0px; />   comments powered by Disqus Related Topics:   Asset
10/10/2007 7:16:00 AM

Customer-oriented Banking and Account Origination
A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers.

GET A ACCOUNT: why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers. Customer-oriented Banking and Account Origination style= border-width:0px; />   comments powered by Disqus Related Topics:   Customer Relationship Management (CRM) Related Industries:   Finance and Insurance,   Professional,   Scientific,   and Technical Services Source: SAP Learn more about SAP Readers
2/13/2007 3:42:00 PM

Microsoft Dynamics: ERP as a Platform » The TEC Blog
Microsoft Dynamics line are targeting and marketing to a variety of verticals and microverticals (e.g., TAB is focusing on the rental management space) that would not be traditionally viewed as being served by the Microsoft Dynamics product line. ERP giant Microsoft believes that the only way it can deliver capabilities to compete with the multitude of vendors attacking the thousands of vertical and microverticals around the globe, is to focus on key industry sectors to strengthen their core ERP

GET A ACCOUNT: distribution, ERP, ISV, Manufacturing, microsoft, Microsoft Dynamics NAV, Navision, partner solutions, professional services, Public Sector, retail, VARs, vertical solution, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-09-2009

What Makes a Good White Paper Good… (part two) » The TEC Blog
those writers who may *forget* that not everyone on the planet has the same rarified vocabulary, not mentioning the names of any jobs or fields…). 2. Audience, Audience (Stake a claim with your first paragraph). After the compelling title, the first paragraph makes or breaks audience “ affinity, ” which is Stelzner’s term for the white paper’s ability to identify a problem or a situation with which the reader can identify. Focusing on the reader’s needs, and highlighting the “ pain points �

GET A ACCOUNT: how to write IT white papers, IT white paper audience, IT white paper language, IT White Papers, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
03-12-2007

SPSS Has A New ShowCase
On November 7, 2000, SPSS announced that they have signed an agreement to purchase ShowCase Corporation. The company sees a large part of its future in the analytical CRM market, and will use ShowCase to bolster staff and expertise levels.

GET A ACCOUNT: SPSS Has A New ShowCase SPSS Has A New ShowCase M. Reed - November 14, 2000 Read Comments M. Reed - November 14, 2000 Event Summary On November 7, 2000, SPSS (NASDAQ: SPSS) announced that they have signed an agreement to purchase ShowCase Corporation (NASDAQ: SHWC). SPSS expects that this move will bolster its presence in the analytical customer relationship management market (as versus operational CRM). The transaction is expected to be concluded during the quarter ending March 30, 2001 and is valued at
11/14/2000

Configurability Strategy: A Competitive Advantage
Configurability Strategy a Competitive Advantage. Download Free IT Research Reports on the Configurability Strategy. To gain a competitive advantage, manufacturing companies that sell complex products are implementing a configurability strategy that provides more options using fewer resources. Learn about the two interrelated phases of a configurability strategy: developing the product—which emphasizes the essential functionality of a product configurator—and executing the lead-to-order (LTO) process in a lean manufacturing environment.

GET A ACCOUNT: assemblies, required performance and target pricing. This special BOM is the basis for more detailed product development in the following related elements. Product Modularization - developing smaller sub-systems to be able to function properly when assembled and tested as an end item. It is required for a configurability strategy and is an effective design approach if precise, unambiguous and complete. The tangible goals of product modularization are to: Avoid the unnecessary cost of designing new
9/19/2008 11:55:00 AM

Selecting a CMMS System
There are many CMMS and MRO systems in the market, each one with specific features that can bring benefits to airlines or repair shops. An airline's needs must be defined by the process, which help establish an objective that will ultimately select the best system.

GET A ACCOUNT: Selecting a CMMS System Selecting a CMMS System Juan Francisco Segura - June 10, 2005 Read Comments Knowing the maintenance process The secret for the successful implementation of a computerized maintenance management system (CMMS) or a maintenance, repair, and overhaul (MRO) system lies in the level of knowledge users have about the maintenance process. Every airline has its own maintenance programs and manuals, and different types of aircraft. Maintenance can be very different for a turbo propeller
6/10/2005

A Firewall is Cheaper Than a Lawyer
eBay's motion for a preliminary injunction to limit Bidder's Edge online auction search engine from linking to their site, may set precedents for future interstate web links. On the other hand, proper implementation of a firewall makes the whole case a moot point.

GET A ACCOUNT: Impact If it doesn t get dismissed, the case known as eBay Inc. v. Bidder s Edge, D. Calif. No 0-99, 21-200, may set a precedent in Federal District courts for the legality of linking to websites that don t want you to link to them. Positioned for a jury trial, the case will, if all components are considered, ask the question why eBay has not technically taken the measures to protect its own website with the latest firewall technology. If implemented correctly, certain firewalls allow websites to block
5/15/2000

A Tour of the Clouds
Read this article to discover some of the basic ideas behind the cloud computing phenomenon—a concept that might change the way we understand the computing process. The term “cloud computing” might be the next biggest trend in the IT industry. Jorge Garcia explains some of the basic ideas behind cloud computing—and how it may help your organization in the future.

GET A ACCOUNT: organization in order to get the best cloud computing services. This is just a jumpstart to a deeper and thoughtful consideration to what could be the real benefits of heading your computing resources to the cloud. When considering the using the “cloud,” it’s necessary to assess a complete risk and maturity study within the organization in order to decide if a cloud related adventure is needed. It’s important to establish an evaluation strategy to assess the benefits and drawbacks of deploying
6/22/2010 10:15:00 AM


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