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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 getting customers


Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

getting customers  channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in enveloping their customers with the right level of service information via the channels where customers prefer to receive such information. Learn how connecting with customers allows these companies to outperform their peers in key customer-facing and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Getting Management to Buy-in on Positioning


Lack of consensus about the marketing message is a common, especially when the message differs between top management and the rest of marketing communications. Adopting a positioning process including executive management approval can be the answer.

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Getting Back to Selling


Faced with longer sales cycles, declining sales productivity, and increasingly discerning customers, companies are being forced to streamline and automate how sales information is processed, and change the mechanics of deal-making. Learn more about the strategies that best-in-class (BIC) companies are employing to improve sales effectiveness, boost productivity, and ultimately remain competitive.

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Getting Your Data, Processes & Procedures GFSI-Ready


Quality compliance required of food companies is changing, and tightening, in recent years. Many large customers are requiring that their suppliers certify to GFSI standards, and companies also face the daily barrage of internal quality procedures across production and warehousing areas, laboratories, carriers and third-party logistics providers. Know the quality management functionality that should be an integral part of your ERP system so you can meet your food quality compliance challenges.

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Off-shoring: Are You Getting Your Money's Worth?


Are companies that offshore software development, call center operations, and remote implementations really saving money? Are customers and users realizing benefits? Indeed, there are areas where savings can be misstated. But companies can do something to protect themselves against disappointments.

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PeopleSoft Strategy a Good Deal for JD Edwards Customers


Putting PeopleSoft's strategy to work for the JD Edwards community. What can the JD Edwards install-base expect from the PeopleSoft merger?

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iPad, Fashion PLM, and the Connection Between Fashion Designers and Customers


I recently had the opportunity to meet with Centric Software and get to know more about Centric 8 Product Lifecycle Management (PLM) and Sourcing Solutions for the fashion industry. Among the interesting topics discussed, a recently launched product called Collection Book for Fashion iPad app was most impressive. In my view, this iPad app is a great product, as it takes advantage of the user

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Frantic Merger-Mania Spiced Up With Vendettas Leaves Customers Anxious


Although end-user companies should continue to track the financial health of their vendors to possibly discern if the vendor will be a collector or one of the collected, the latest torrid 'love triangle' affair involving Oracle, PeopleSoft and J.D. Edwards may prove that even a seemingly stable vendor can involuntarily end up being acquired. If your vendor is acquired, do meet the new owners, given their motivation in buying your vendor was the install base and that is you. Showing interest is your part in keeping the relationship the way you want it.

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Getting the Right Information on ERP for Distribution


Simply visit TEC s ERP comparison reports to find out which ERP for distribution solutions make the most sense for your company mdash;with just a f...

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10 Strategies for Getting the Best ERP Deal


Find out in the white paper 10 strategies for choosing the right ERP solution.

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Why Does My ERP Implementation Keep Getting Delayed


Continuous process simplification of inherently complex enterprise applications should be the primary goal. Apptricity believes that the primary focus for business- technology managers should be on achieving a rapid application integration and deployment to guarantee measurable return on investment (ROI). Business technology and business managers should not have to constantly recalibrate solution delivery objectives or re-scope project deliverables with reduced functionality because of finger pointing or other rationalized justifications. How can ROI be assured and achieved more rapidly? What are the major decisions faced by organizations relative to their information technology (IT) strategy, and how does this impact ROI? And why would a company choose an (application suite) versus extending in-house legacy systems?

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