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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 getting customers


Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

getting customers  channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in enveloping their customers with the right level of service information via the channels where customers prefer to receive such information. Learn how connecting with customers allows these companies to outperform their peers in key customer-facing and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » getting customers

Microsoft Dynamics CRM Getting Rounded Out


With nearly 4 million users worldwide and a competitive hold in the sales force automation realm, what does Microsoft have in store for its Dynamics CRM offering? The vendor is seeking to provide its customers with “smarter marketing” features and a variety of social media analysis capabilities to more effectively engage their customers and deliver the most impact to their business. Get the details in P.J.’s report.

getting customers  Dynamics CRM Getting Rounded Out With nearly 4 million users worldwide and a competitive hold in the sales force automation realm, what does Microsoft have in store for its Dynamics CRM offering? The vendor is seeking to provide its customers with “smarter marketing” features and a variety of social media analysis capabilities to more effectively engage their customers and deliver the most impact to their business. Get the details in P.J.’s report. Read More

Getting Strangers to Take Your Candy


Angara uses millions of anonymous user profiles to help websites convert first time visitors to first-time customers.

getting customers  to Take Your Candy Getting Strangers to Take Your Candy D. Geller - May 5, 2000 Event Summary Angara is a two-year-old company that began life with a fast memory resident database product, and has applied it to develop an application for e-commerce marketers. Where other CRM vendors are putting their efforts on collecting information about how customers behave on a site, Angara is focused on helping B2C sites make targeted presentations to first-time visitors. Angara pays other websites for anonymous, Read More

Getting Back to Selling


Faced with longer sales cycles, declining sales productivity, and increasingly discerning customers, companies are being forced to streamline and automate how sales information is processed, and change the mechanics of deal-making. Learn more about the strategies that best-in-class (BIC) companies are employing to improve sales effectiveness, boost productivity, and ultimately remain competitive.

getting customers  Force Management System (Wikipedia) Getting Sales Back to Selling Sales Effectiveness is also known as : Best-in-Class Performance , Enabling Best in Class Performance , Delivers Best-in-Class Density , Operational BI Key to Best-in-Class , Operational Performance , Best-in-Class Sales Performance , Five Key Performance Indicators , User Authentication Best-in-Class , Achieving Best-in-Class Performance , Best in Class Benchmarking , Define Best in Class , Enable Best-in-Class Performance , Sets Read More

Getting Your Data, Processes & Procedures GFSI-Ready


Quality compliance required of food companies is changing, and tightening, in recent years. Many large customers are requiring that their suppliers certify to GFSI standards, and companies also face the daily barrage of internal quality procedures across production and warehousing areas, laboratories, carriers and third-party logistics providers. Know the quality management functionality that should be an integral part of your ERP system so you can meet your food quality compliance challenges.

getting customers  Your Data, Processes & Procedures GFSI-Ready Quality compliance required of food companies is changing, and tightening, in recent years. Many large customers are requiring that their suppliers certify to GFSI standards, and companies also face the daily barrage of internal quality procedures across production and warehousing areas, laboratories, carriers and third-party logistics providers. Know the quality management functionality that should be an integral part of your ERP system so you can meet Read More

Manufacturers Win Customers with Improved Configurability


In the executive guide to configurability strategy, learn how the two phases of a successful configurability strategy can dramatically improve your...

getting customers  Win Customers with Improved Configurability If you're a manufacturer, you know that today's demand-driven environment is forcing companies like yours to customize your products in order to gain a competitive edge. But are your configurability processes really optimized to meet these rigorous market demands? In the Executive Guide to Configurability Strategy , learn how the two phases of a successful configurability strategy can dramatically improve your customer win rate . Learn about the Read More

SAS Helps 1-800-FLOWERS.COM Grow Deep Roots with Customers


“SAS business analytics help us put a laser focus on knowing our customers, reducing operating expenses and innovating for the future,” says Chris McCann, president of 1-800-FLOWERS.COM. “As our business has grown from one flower shop to an online gift retailer serving more than 30 million customers, we need SAS’ abilities to really know our customers and turn that knowledge into action." Read the full story now.

getting customers  Helps 1-800-FLOWERS.COM Grow Deep Roots with Customers “SAS business analytics help us put a laser focus on knowing our customers, reducing operating expenses and innovating for the future,” says Chris McCann, president of 1-800-FLOWERS.COM. “As our business has grown from one flower shop to an online gift retailer serving more than 30 million customers, we need SAS’ abilities to really know our customers and turn that knowledge into action. Read the full story now. Read More

Autodesk Getting in to Point Cloud Technology


Autodesk, the leader in cloud-based design and engineering software, continues with its cloud software investments. Most recently, it acquired (for an undisclosed sum) technology and a development team from Allpoint Systems LLC, a small Pittsburgh, PA–based developer of software and solutions for collecting and processing LiDAR (light detection and ranging) point cloud data. The Allpoint Systems

getting customers  Getting in to Point Cloud Technology Autodesk , the leader in cloud-based design and engineering software, continues with its cloud software investments. Most recently, it acquired (for an undisclosed sum) technology and a development team from Allpoint Systems LLC , a small Pittsburgh, PA–based developer of software and solutions for collecting and processing LiDAR (light detection and ranging) point cloud data. The Allpoint Systems team and technology, which offers software and data Read More

Case Study: Deutsche Bank Gets Closer to Customers with CRM Web Portal


With more than 5,000 global employees serving as touch points for sales and customer service, Deutsche Bank could no longer afford to rely on its outdated customer relationship management (CRM) systems. The financial services powerhouse now has a system that serves 5,500 Deutsche Bank employees, and includes information on over 10,000 customers. Find out how Deutsche Bank saved up to 40 percent in development costs.

getting customers  Study: Deutsche Bank Gets Closer to Customers with CRM Web Portal With more than 5,000 global employees serving as touch points for sales and customer service, Deutsche Bank could no longer afford to rely on its outdated customer relationship management (CRM) systems. The financial services powerhouse now has a system that serves 5,500 Deutsche Bank employees, and includes information on over 10,000 customers. Find out how Deutsche Bank saved up to 40 percent in development costs. Read More

E-commerce Grass Getting Greener


Two recent studies on the growth of business over the Internet agree that growth is still strong. The studies contain information about infrastructure growth and development costs as well as E-commerce revenues.

getting customers  commerce Grass Getting Greener Event Summary A study from the Center for Research in Electronic Commerce at the University of Texas at Austin shows significant growth in all layers of the Internet. The study looked at the Internet economy at the Infrastructure, Application, Intermediary and Commerce layers. Comparing the first quarters of 1998 and 1999, it found an overall growth rate of 68 percent, from $64 billion in Q1 1998 to $108 billion in Q1 1999. The Infrastructure layer, consisting of ISPs and Read More

PeopleSoft Strategy a Good Deal for JD Edwards Customers


Putting PeopleSoft's strategy to work for the JD Edwards community. What can the JD Edwards install-base expect from the PeopleSoft merger?

getting customers  your on-going needs by getting involved in user organizations, etc. A well-informed user group is your best strategy! Read More

When You Realized the Need for a Unified View of Your Customers, that is E.piphany


E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information with traditional CRM functionality to provide advances in personalization and campaign management.

getting customers  sales force automation systems,sales force automation software,sales force automation tool,sales force automation solution,sales force automation solutions,sales force automation application,crm sales force automation,crm software online,free crm software,marketing crm software,application crm software,crm software companies,crm software comparisons,crm software provider,crm software vendors Read More

Maintenance Planning... Getting Back to Basics


Proper maintenance planning is the first step in moving from a reactive to a proactive mode. Yet organizations continue to struggle with establishing proper planning processes. This paper provides back to basics perspective on the key elements of maintenance planning.

getting customers  Planning... Getting Back to Basics Proper maintenance planning is the first step in moving from a reactive to a proactive mode. Yet organizations continue to struggle with establishing proper planning processes. This paper provides back to basics perspective on the key elements of maintenance planning. Read More

Living And Thriving With Channel Master Customers


Channel master business is good. Everyone likes increased volume. But the impact of this business can be bad for the bottom line. How can manufacturers meet the demands of the channel master and preserve their business?

getting customers  And Thriving With Channel Master Customers Living And Thriving With Channel Master Customers Featured Author - Olin Thompson - September 16, 2003 The Channel Master A channel master is the king pin of the channel. It has the power to dictate how business will be done, pricing, product and anything it wants to dictate. Manufacturers want the business of the channel master due to the very large volume it represents and the reality that if you are not part of the channel master's plans, you will lose Read More

iPad, Fashion PLM, and the Connection Between Fashion Designers and Customers


I recently had the opportunity to meet with Centric Software and get to know more about Centric 8 Product Lifecycle Management (PLM) and Sourcing Solutions for the fashion industry. Among the interesting topics discussed, a recently launched product called Collection Book for Fashion iPad app was most impressive. In my view, this iPad app is a great product, as it takes advantage of the user

getting customers  Fashion PLM, and the Connection Between Fashion Designers and Customers I recently had the opportunity to meet with Centric Software and get to know more about Centric 8 Product Lifecycle Management (PLM) and Sourcing Solutions for the fashion industry. Among the interesting topics discussed, a recently launched product called Collection Book for Fashion iPad app was most impressive. In my view, this iPad app is a great product, as it takes advantage of the user interface (UI) feature of the iPad. Read More