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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 global 360 bpm


Nine Questions to Ask 360-system Vendors
Many organizations are searching for automated solutions to support their 360 initiatives. Fortunately, selecting vendors is a lot like making a new hire. You

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Management (BPM)

Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, partners, applications, and databases.  

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PegaWorld 2011 Revisited


How did Pegasystems avert disaster and become one of the fastest growing technology companies? The business process management (BPM) vendor started delivering software that users could change relatively easily. TEC Principal Analyst P.J. Jakovljevic takes a close look at Pega BPM and how this customer-centric software with its unique approach to process execution and modeling has contributed to Pegasystems’ success.

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The Blessing & Curse of SharePoint's "Grandma's Attic" - Part 3


Part 1 of this blog series analyzed the runaway success and genesis of Microsoft SharePoint or Microsoft Office SharePoint Server (MOSS). The article outlined the main reasons for the collaborative product’s widespread use and then analyzed its evolution. Part 2 talked about SharePoint’s typical proven use case scenarios as well as about the product’s shortcomings and points

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Sword Ciboodle-One More BPM-Centric CRM Provider


What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

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CRM and BPM: “We Goes Together Like Peas and Carrots”


In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship Management (CRM) Summit in September in Scottsdale. I not only saw a number of same vendors at both events, but both events also had many similar themes, such as customer service, workflow automation, business processes

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Appian: Pushing the BPM Envelope—Part Two


To further discuss the issues brought up in last week’s post on business process management (BPM) provider Appian, TEC's P.J. Jakovljevic recently spoke to the company's VP of product marketing Malcolm Ross.

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Global Refund


Swiss financial services company Global Refund needed to replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that could handle the company’s 15 million yearly transactions, Global Refund turned to TEC. Learn how TEC helped Global Refund turn its long-list of 40 vendors into a short-list of four, and shave two months off the selection process.

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Meridian Global LMS


Meridian Global LMS is an online learning and knowledge management platform that integrates courseware delivery, administrative reporting and documentation, knowledge mapping, competency management, collaboration tools, knowledge capture, and performance management. Meridian Global LMS is compliant with industry standards, such as Aviation Industry Computer-based Training Committee (AICC) and Sharable Content Object Reference Model (SCORM) standards, allowing the seamless integration of commercial off-the-shelf courseware libraries as well as custom content.   Meridian Global LMS is the company's flagship product. In 2008, members of the eLearning Guild rated Meridian as the learning management system (LMS) easiest to use, by users and administrators alike.   Meridian Global is an all-in-one suite of enterprise learning management tools, including   .NET platform—Meridian Global is built on the Microsoft .NET platform, allowing for multiple advantages. The single biggest benefit of using a .NET LMS is the ability to build smaller, simpler applications that can easily integrate with existing or legacy systems. research—Meridian Global contains a search engine that enables a student to search the entire knowledge repository at the learning object level. collaboration spaces—Virtual team rooms provide collaboration areas with document and presentation sharing, blogs, a team calendar, and e-mail management tools. broad knowledge capture—The knowledge repository provides access to learning opportunities extending far beyond classroom-based course offerings, computer-based training, and online learning. The knowledge repository captures, categorizes, and catalogs knowledge assets, including courseware, simulations, job aids, subject matter experts, lessons learned, and references—all at the learning object level.   Meridian Global is designed with the following features: e-commerce for the purchase and sale of learning materials configurable interfaces based on user preference multiple supported languages, including Chinese, English, French, Portuguese, and Spanish multilingual interfaces role-based custom user experience tag groups, peer contacts, and content favorites search feature and calendar for finding courses and scheduling training The company also offers Meridian Anywhere 3.0, a desktop application that allows organizations to deliver SCORM-conformant content without connectivity to the organization's LMS.      

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Learning from the BPM Leaders


Find out in the white paper learning from bpm leaders.

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Skelta BPM for Business Process Management Certification Report


Skelta BPM by Invensys is now TEC Certified for business process management (BPM). Invensys has vast expertise in helping organizations with their existing BPM issues and tasks. Skelta has strong process modeling features, providing reliable and agile ways to design and implement processes. Download the Skelta BPM certification report now for product analysis, comparison with the average BPM solution, and in-depth analyst commentary.

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Global Trade Applications in Global Credit Crunch - Part I


I have done blog posts lately on how some supply chain management (SCM) applications could fare in a down economy. One was about pricing optimization solutions while the other one was about how sourcing and procurement can help enterprises in a down economy. But in the meantime the global credit crunch has dawned with a vengeance. This has not only promoted the economic downturn and recession

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