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SAP Support - From Reactive to Proactive
I recently attended the SAP Active Global Support (AGS) Analyst Summit in Costa Mesa, California, along with a member of TEC’s software selection services team.

global knowledge academy  Enterprise Support Academy. Active Global Support also offers the ActiveEmbedded and MaxAttention services. These support offerings are premium engagement services which are tailored to a customer’s individual needs. An ActiveEmbedded program can have SAP AGS personnel on-site working as part of the customer’s organization. The MaxAttention services can assist with anything from service pack upgrades to new technology implementations. These premium engagement services are consultative services, but Read More...
Product Lifecycle Management (PLM)
This comprehensive product lifecycle management (PLM) knowledge base models modern product and design-related aspects of PLM for both discrete and process industries. It details product development...
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Documents related to » global knowledge academy


Demystifying SAP Solution Manager
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC

global knowledge academy  as part of a global rollout approach: from initial template definition to template implementation and template optimization. Test Management—Defines the integration testing requirements and test scope based on a change impact analysis. It is used to develop automatic and manual test cases, manage the testers, and report on the progress and the results of the tests. Change Control Management—Provides workflow-based management of business- and technology-driven solution improvement changes with Read More...
E-learning Benefits and ROI Comparison of E-learning versus Traditional Training
You’re considering a move from traditional training to e-learning, but you’re not sure if the returns will be significant. In fact, employees are better able to

global knowledge academy  instrument for developing a global labor force. Web-based training can deliver custom, sophisticated instruction to employees all around the planet. (2) Reacting to Abbreviated Product Development Cycles - Companies that create today's best of breed products and services are now introducing their wares more quickly into the marketplace. The use of web-based learning management systems allows your organization's training function to keep pace with the market. Web-based training can be used to provide the Read More...
Global Trade Management Software Vendors Under-Perform, But Were Predictions Overly Optimistic?
After 9/11, the analyst community optimistically predicted a sharp rise in the demand for global trade management (GTM) software. While initially vendor shares

global knowledge academy  emerging applications, coupled with global sourcing alternatives have dramatically opened the door for international trade. Unfortunately, as a direct result of the 9/11 terrorist attacks on the World Trade Center in New York (US), scrutiny and security, not e-commerce, have become the main themes for global trade today. By late 2001, customs officials made it clear that as far as cross-border trade was concerned, it would not be business as usual. As a result of increased security measures, compliance Read More...
MEDEX Global Group
The company had been using a homegrown software system that was limited in functionality and flexibility and hindered productivity for users company-wide. Joyce

global knowledge academy  Global Group The company had been using a homegrown software system that was limited in functionality and flexibility and hindered productivity for users company-wide. Joyce McNemar, chief technology officer for MEDEX, formed a multi-departmental task force that, after eight months of detailed evaluation, chose Epicor’s Clientele CRM.NET software over two other vendors. Clientele offers MEDEX a very competitively-priced system that can be customized to our unique business requirements, said Read More...
oto Global Solutions Inc.
oto resells the Oracle e-Business Suite of enterprise management applications, integrates it into its clients' operations, and provides excellent, cost

global knowledge academy  Global Solutions Inc. oto resells the Oracle e-Business Suite of enterprise management applications, integrates it into its clients' operations, and provides excellent, cost-effective post-production support. At oto, we deliver, to small and medium enterprises, business solutions that yield outstanding results and value. Read More...
Infor Announces the Acquisition of Orbis Global
One year after Infor and Orbis Global teamed up, Infor acquires Orbis Global. Orbis Global started out in Australia and later moved to San Francisco where its

global knowledge academy  the Acquisition of Orbis Global One year after Infor and Orbis Global teamed up,  Infor acquires Orbis Global . Orbis Global started out in Australia and later moved to San Francisco where its headquarters are presently situated. In November 2011  Infor announced a strategic partnership with Orbis Global  to enhance its Epiphany customer relationship management (CRM) suite by integrating Orbis Global's SaaS marketing resource management (MRM) solution. Infor Epiphany suite aims to become a Read More...
Confronting Core Global Trade Problems: Order, Shipment, and Financial Settlement
TradeBeam has been striving to distinguish itself by offering more than order and shipment tracking. It aims to improve the management of core global trade

global knowledge academy  Core Global Trade Problems: Order, Shipment, and Financial Settlement More Examples of TradeBeam's GTM Solution Blueprints To reach its aspirations of creating an end-to-end global trade management (GTM) solution, TradeBeam , a leading provider of global trade solutions, has designed several so-called solution blueprints for solving specific global trade issues. Solutions range from providing import shipment visibility and trade compliance to eliminating financial discrepancies while managing Read More...
Knowledge at the Point of Action: 6 Ways to Make Sure Your Customers Love Your Company
Exceptional customer experiences revolve around one central principle: knowledge at the point of action (KAPA). Learn how your marketing, customer service, and

global knowledge academy  at the Point of Action: 6 Ways to Make Sure Your Customers Love Your Company Exceptional customer experiences revolve around one central principle: knowledge at the point of action (KAPA). Learn how your marketing, customer service, and sales systems can work together to drive customer loyalty and advocacy. Read More...
GT Nexus Enterprise Solutions for Global Logistics
GT Nexus integrated global logistics solutions are based on a proven, Internet-centric technology platform designed for transportation logistics and supply

global knowledge academy  Nexus Enterprise Solutions for Global Logistics GT Nexus integrated global logistics solutions are based on a proven, Internet-centric technology platform designed for transportation logistics and supply chain execution coordination on a global scale. Acting as the secure corporate nerve center for supply chain data and intelligence, GT Nexus-powered Private Logistics Networks connect partners, standardize processes, and streamline the global logistics and order fulfillment. Delivered as a hosted Read More...
Meridian Knowledge Solutions
Meridian Knowledge Solutions helps you create measurable value with your learning strategy. Meridian provides technology platforms that empower enterprises

global knowledge academy  Knowledge Solutions Meridian Knowledge Solutions helps you create measurable value with your learning strategy. Meridian provides technology platforms that empower enterprises, governments, and member-based organizations to develop their people by delivering learning, assessing performance, and fostering collaboration. We’ve been making customers our partners since 1997. Our suite can be deployed on-premise, hosted, or in a secure cloud. Innovative design promotes configuration to business Read More...
Global Trade Applications in Global Credit Crunch - Part II
Part I of this blog series analyzed the appropriateness of global sourcing and spend management applications for helping companies improve their cash flows and

global knowledge academy  Trade Applications in Global Credit Crunch - Part II Part I of this blog series analyzed the appropriateness of global sourcing and spend management applications for helping companies improve their cash flows and reduce working capital. It also introduced the question what might happen to global trade management (GTM) applications down the track. Indeed, what about this credit crunch and recession, and how will that affect the global trade, imports from China, Letters of credit (L/Cs), etc.? With Read More...
The Power of Knowledge -- Knowledge is Power (Part 3)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

global knowledge academy  Power of Knowledge -- Knowledge is Power (Part 3) Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service management (SSM) suite. One such broad SSM suite has been advanced by Servigistics , and Part 2 zoomed into the capabilities of one particular part of the Servigistics SSM suite: Service Knowledge Management (SKM ). Potential SKM Benefits Redux While some possible benefits from SKM deployments were Read More...
InSIST Global
InSIST Global is a software engineering firm that specializes in business information management systems. Our business management platform is designed to

global knowledge academy  Global InSIST Global is a software engineering firm that specializes in business information management systems. Our business management platform is designed to provide a robust, low cost, scalable, and flexible platform for your business; allowing you to adapt and grow with minimal or no reinvestment cost. Read More...
Managing Global Supply Chain
As international competition becomes more intense and as national barriers for trade gradually reduce, the era of global business is here to stay. Increasingly

global knowledge academy  Global Supply Chain As international competition becomes more intense and as national barriers for trade gradually reduce, the era of global business is here to stay. Increasingly the difference between success and failure in the global marketplace will be determined not by the sophistication of product technology or marketing communication, but by the way in which the global supply chain is controlled and managed.A global supply chain has to be agile and flexible enough to cope with differences Read More...

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