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Documents related to » global knowledge software


Knowledge Based Selections
Knowledge Based Selections allow companies to truly reach an optimum and justifiable technology decision. Knowledge Based Selections have several unique characteristics that enable a company to rapidly and effectively marry internal business requirements with a myriad of vendor attributes that relate to both product performance and long-term value to clients.

GLOBAL KNOWLEDGE SOFTWARE: Knowledge Based Selections Knowledge Based Selections Ben Spencer and John Diezemann - March 14, 2001 Read Comments J. Diezemann, B. Spencer & J. Dowling - March 14, 2001 Executive Summary   Performing a selection for a technology product requires a company to marry a myriad of internal business requirements, both present and future, with a myriad of vendor attributes that relate to both products performance as well as the ability to effectively provide long-term value to clients. In order to truly reach
3/14/2001

The Power of Knowledge -- Knowledge is Power (Part 2) » The TEC Blog
by five percent. For global companies preparing for the loss of valuable workers due to retirement , it should be encouraging to know that their collective knowledge and experience won’t be lost.  Instead, this know-how can be collected, automated and accessed by everyone in the service operation. In other words, in operations that face the potential loss of intellectual capital through retirement, the SKM can reduce service employee ramp-up time by providing a diagnosis framework. So, instead of vi

GLOBAL KNOWLEDGE SOFTWARE: CRM, kaidara, natural language, SCM, search, service knowledge management, servigistics, servigistics ssm, skm, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-01-2009

10 Principles for Knowledge Management Success
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management Success. Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of methodologies, but a practice or discipline that involves people, processes, and technology. If implemented correctly, a KM initiative can improve the productivity and efficiency of an entire organization. With these ten basic principles, your organization can learn how.

GLOBAL KNOWLEDGE SOFTWARE: and improve customer satisfaction. Global Industry leaders including AOL, HP, Ford, H&R Block, Novell, Merrill Lynch, McAfee, Reuters, and QUALCOMM rely on KNOVA solutions to deliver world-class customer service. For more information, call 1.888.8.CONSONA or visit www.KNOVA.com Contents   What is Knowledge Management Knowledge Management for Service and Support Ten Principles for Knowledge Management Success Become a Knowledge-Enabled Organization About KNOVA Software   Searches related to 10 Principles
9/5/2007 4:02:00 PM

Moxie Software: Handling “Big Knowledge” » The TEC Blog
Moxie Software: Handling “Big Knowledge” » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about

GLOBAL KNOWLEDGE SOFTWARE: collaboration, collaboration spaces, CRM, customer service, industry watch, knowledge management, moxie software, social, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
03-05-2013

The CIO’s New Guide to Design of Global IT Infrastructure
Technology has enabled businesses to become highly distributed—whether across a region or around the globe. This paper explores the business imperatives that are driving enterprise IT design today, and presents five key principles chief information officers (CIOs) are using to redesign business infrastructures. It also explains how wide-area network (WAN) solutions can help hold distributed organizations together.

GLOBAL KNOWLEDGE SOFTWARE: Guide to Design of Global IT Infrastructure The CIO’s New Guide to Design of Global IT Infrastructure Source: Riverbed Technology Document Type: White Paper Description: Technology has enabled businesses to become highly distributed—whether across a region or around the globe. This paper explores the business imperatives that are driving enterprise IT design today, and presents five key principles chief information officers (CIOs) are using to redesign business infrastructures. It also explains how
7/12/2010 1:31:00 PM

Knowledge Management: The ROI of Employee Brain Trusts—New Strategies for Reversing the Recent Trend
Implementing technology without the proper people and processes in place only means bad service is delivered faster. Indeed, the employee brain trust is critical to succeeding in today’s knowledge economy and customer-centric environment. Yet according to numerous industry analysts, a staggering 55 to 70 percent of customer relationship management (CRM) and contact center projects fail to meet their objectives. Why?

GLOBAL KNOWLEDGE SOFTWARE: Knowledge Management: The ROI of Employee Brain Trusts—New Strategies for Reversing the Recent Trend Knowledge Management: The ROI of Employee Brain Trusts—New Strategies for Reversing the Recent Trend Source: Hitachi Consulting Document Type: White Paper Description: Implementing technology without the proper people and processes in place only means bad service is delivered faster. Indeed, the employee brain trust is critical to succeeding in today’s knowledge economy and customer-centric
6/7/2006 12:11:00 PM

Dealing with Global Trade Management Complexity
To optimally complete the global trade cycle, a business must automate, track, and provide visibility to the entire global trade management process to optimize its supply and distribution chains.

GLOBAL KNOWLEDGE SOFTWARE: Dealing with Global Trade Management Complexity Dealing with Global Trade Management Complexity P.J. Jakovljevic - June 18, 2005 Read Comments Dealing With GTM Complexity The moves of JP Morgan Chase and TradeBeam, and their respective acquisitions, as discussed in Market Leaders of Global Trade Management of this note, indicate that the global trade management (GTM) space is consolidating and that point solution providers are disappearing. Leaders like JP Morgan Chase and TradeBeam understand that to
6/18/2005

Enterprise Knowledge Workers: Understanding Risks and Opportunities
To do their jobs, knowledge workers use the gamut of media and technologies. However, although the proliferation of new means to locate and access data has multiplied the amount of information available to these workers, it’s also made the efficient dissemination, management, and processing of data more burdensome. Find out more about how collaborative tools are—and aren’t—being used in the information-sharing workplace.

GLOBAL KNOWLEDGE SOFTWARE: Enterprise Knowledge Workers: Understanding Risks and Opportunities Enterprise Knowledge Workers: Understanding Risks and Opportunities Source: SAP Document Type: White Paper Description: To do their jobs, knowledge workers use the gamut of media and technologies. However, although the proliferation of new means to locate and access data has multiplied the amount of information available to these workers, it’s also made the efficient dissemination, management, and processing of data more burdensome.
6/19/2009 3:14:00 PM

A Traditional Local Touch Leader Espouses a More Global Vision
Rather than pursuing the usual route and writing our opinions and analyses of major market trends and then giving the pertinent vendors a chance for a factual review and feedback, we’ve done the opposite, and have asked different vendors about their opinions and their approaches to market trends. Sage is the most recent vendor to join this discussion.

GLOBAL KNOWLEDGE SOFTWARE: Leader Espouses a More Global Vision A Traditional Local Touch Leader Espouses a More Global Vision P.J. Jakovljevic - June 5, 2009 Read Comments Introduction The response to our article series where we solicited vendors input on a number of market trends has received much attention and reaction from readers and vendors alike. Infor and IFS were the first two to respond (see Two Stalwart Vendors Discuss Market Trends ), followed by Progress Software (see Open Platform Provider Answers Questions about
6/5/2009

Through Knowledge Base Technology Selections Deliver Value
A major consulting firm recently unveiled an E-Procurement selection tool that helps its clients select technologies that enable their business objectives. The tool combines the consulting firm’s knowledge of various E-Procurement solutions with TEC’s decision support technologies.

GLOBAL KNOWLEDGE SOFTWARE: Through Knowledge Base Technology Selections Deliver Value Through Knowledge Base Technology Selections Deliver Value - July 22, 2002 Read Comments Through Knowledge Base Technology Selections Deliver Value Lou Talarico - July 22, 2002 Overview In April, a major consulting firm began using a branded Technology Selection Tool to help its clients select E-Procurement technologies based on each client s specific business objectives. The tool arms field consultants with information on the functional and
7/22/2002

Knowledge at the Point of Action: 6 Ways to Make Sure Your Customers Love Your Company
Exceptional customer experiences revolve around one central principle: knowledge at the point of action (KAPA). Learn how your marketing, customer service, and sales systems can work together to drive customer loyalty and advocacy.

GLOBAL KNOWLEDGE SOFTWARE: Knowledge at the Point of Action: 6 Ways to Make Sure Your Customers Love Your Company Knowledge at the Point of Action: 6 Ways to Make Sure Your Customers Love Your Company Source: RightNow Technologies Document Type: White Paper Description: Exceptional customer experiences revolve around one central principle: knowledge at the point of action (KAPA). Learn how your marketing, customer service, and sales systems can work together to drive customer loyalty and advocacy. Knowledge at the Point of Action:
11/6/2006 10:10:00 AM


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