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Software Functionality Revealed in Detail
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SAP Releases Value Maps for Easier SAP Enterprise Support Navigation
SAP has announced SAP Enterprise Support value maps. The value maps are delivered via the SAP Enterprise Support Academy program, a dedicated portal with

goal video  Enterprise Support offerings. The goal of the value maps is to provide customers with the exact information needed and empower them to make educated decisions for further efforts or investments necessary. The value maps are structured by customer pain points, grouping services out of the SAP Enterprise Support offering and bringing them into an order to make it easy for the customer to follow this path. To make it even more convenient for customers, the value maps are also connected to exclusive communiti

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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KANA Connect 2014—Morphing into Verint’s Engagement Vision: Part One


TEC senior analyst P.J. Jakovljevic attended the KANA Connect conference, and reports on the company's recent acquisition by Verint, with an in-depth look at what the combined companies will be able to offer to customers in terms of customer service and workforce management.

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Five Must Have Features for Business VoIP


A growing number of businesses are now grappling with the decision to implement new telephone systems based on voice over IP (VoIP) technology. However, while the primary goal is generally saving money, there are a wide variety of features and functions that must also be considered. This report provides a quick guide to the top five most common services that you should expect from a VoIP-based business phone system.

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Trends in Customer Experience at TIBCO TUCON 2012


I have attended several enterprise software events in recent months that discussed trends and changes in IT, with big data, mobile computing, social collaboration, and cloud computing at the top of the list. For instance, at its recent SAP Retail Forum North America, SAP announced the availability of a retailing solution built on SAP NetWeaver Cloud (part of the SAP HANA Cloud platform) that

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Emerging SAP Retail Solution: SAP Ganges, Powered by HANA


Many people may not know that 40 percent of the word's retailers are located in India—about 9.8 million retailers, many of them small one-person businesses, supply the whole nation. These businesses face many challenges: stock-outs, supply, pricing, and competition. And they are feeling the pressure of managing their inventory levels and their ability to anticipate demand.

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Soured on Expiration: The Value Proposition and Strategy for an Agile Enterprise Systems Vendor


Post-implementation agility should be the goal of most companies in their enterprise resource planning (ERP) selection. However, it is not so easy to dispel a widespread preference for the "usual suspect" ERP choices that currently stop short at post-implementation agility.

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The Salvation Army, Canada and Bermuda, Selects UNIT4 Agresso ERP


UNIT4 has announced a new contract with The Salvation Army, Canada and Bermuda. The goal is to consolidate the organization’s financial management systems by implementing a single instance of Agresso ERP and support change and drive process efficiencies to almost 500 operating units.

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Why Network Administrators Should Explore the “V” in KVM Switches


For data center administrators responsible for monitoring the screens of hundreds—and potentially thousands—of servers and PCs, video resolution is paramount for efficiency. A keyboard/video/mouse (KVM) switch can help by enabling IT staff to manage servers and other network devices, within the data center or remotely. Get a technical glimpse into the “whys” behind the “V” in KVM and the importance of video resolution.

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The Elusive Goal of Supply Chain Visibility


Visibility continues to take center stage among many supply chain issues—as it has for more than a few years and is likely to for the foreseeable future. But what is this visibility issue, and why does it continue to be such an elusive goal for many companies to achieve? TEC Senior SCM Analyst Bob Eastman answers these questions and offers up some ideas on how to gain greater visibility into your company’s supply chain.

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Are You Prepared for Validation?


For industries in regulated environments, validation of processes and systems is a required part of business. The goal of the validation process is to provide confidence in a process or system by demonstrating consistent and repeatable results through documented evidence. This article provides an overview of a validation for a computer software system, for compliance with US Food and Drug Administration (FDA) regulations.

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Digital KVM Switches Are Quite Popular-Analog KVM Switches Still Deserve Respect


Digital keyboard, video, and mouse (KVM) switches can be less costly as they rely on existing infrastructure and don’t have circuitry for network conversion. Analog switches cost less per port and are better suited to graphically intense environments. Either type allows increased computer density because relatively few monitors, keyboards, and mouses are needed and because consoles can be outside the data center. Find out more.

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