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Software Functionality Revealed in Detail
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 going postal


4 Things You Should Think of Before Going Postal on Customer Service
We’ve all had bad experiences with customer service yet we still expect them to be great each time we call. I’m not saying that we should expect the worst, but

going postal  Should Think of Before Going Postal on Customer Service We’ve all had bad experiences with customer service yet we still expect them to be great each time we call. I’m not saying that we should expect the worst, but maybe we should think of the following things before getting angry, frustrated, or homicidal (as someone said at the CRMe10 conference yesterday ): • The customer service representative is not the owner of the company and most of the time follows the instructions he or she is given,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » going postal

Customer Relationship Malpractice


Although malpractice is usually a term used in medicine, its definition (“any instance of improper professional conduct”) shows that the term can be used in any profession. In my opinion, malpractice can also be found in customer relationship management (CRM).  It can result in financial damage (lost sales, penalties for not delivering on time, etc.) or loss of confidence, which can jeopardize the

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Informatica Morphs into Enterprise Decision Support Vendor


Informatica Corporation, long an established vendor in the Extract/Transform/Load (ETL) market space, has morphed themselves into a vendor of solutions for the "e-Business infrastructure". In conjunction with their contract to build an enterprise data warehouse for the United States Postal Service and their MX2 metadata exchange initiative, Informatica is reinventing itself.

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Merging Disparate IT Systems and Exploiting Multichannels


Astute IT strategies should help any company develop a strong competitive advantage whether it be improved time-to-market, better insights about customers behavior and preferences, or to devise a more efficient supply chain. This should be embraced by Sears Holding and Federation/May.

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A VoIP Primer-Everything You Need to Know about VoIP


Are you considering voice over Internet protocol (VoIP) for your organization? We’ll take a comprehensive look at how VoIP works, and what you should know before selecting a VoIP vendor.

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Going Vertical? Know the True Capabilities of Your Software


Vertical integration occurs when two companies in different parts of the supply chain merge to capture a larger share of the market. Such mergers often lead to operational cost reductions, increased entry barriers to competitors, and expansion of core competencies. Vertical integration strategies are a key consideration for organizations looking to expand and control more of the supply chain. For

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Get in the Loop with Closed-Loop Diagnostics and Unlock the Door to Profitable Maintenance


US companies spend approximately $300 billion (USD) annually on asset maintenance and operations, with 80 percent going to fixing asset failures. This situation can now be drastically improved with the advent of enterprise asset management (EAM) solutions that incorporate closed-loop diagnostics. This best-of-breed maintenance functionality extends the boundaries of traditional software by providing specialized failure analysis features that are fully integrated with core business processes. This paper examines how EAM solutions can support closed-loop diagnostics to provide a number of significant benefits.

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Interview with CEO of iPhone/iPad BI App Vendor MeLLmo


Many business applications are going mobile. And BI is no exception. Many BI software vendors are launching new versions that support mobile features, while others are launching special BI applications specifically for mobile devices. This is the case with California-based MeLLmo, which offers the native iPhone/iPad RoamBI app—designed from the ground up as a mobile BI application. In this interview with MeLLmo CEO Santiago Becerra, he answers questions about RoamBI differentiators, the challenges of designing mobile BI, and the limitations of mobile BI.

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Remote Implementations--Why They Can Make $ense


Everything in the computer industry seems to be going off-shore, why not software implementations? This article looks at reasons why remote implementation of software packages can make both logical and fiscal sense, particularly in the United States. Read on to learn why your organization may want to look at this implementation alternative more closely and not be so quick to dismiss it as a passing fad.

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Why Enterprise Resource Planning Software Is Your Best Business Intelligence Tool


If a business is going to successfully operate competitively, it needs to expand its analytics processes beyond the rear-view mirror. In-context analytics derived from both historical information and real-time data provides more accurate and intuitively structured intelligence. Accessing this information through a built-in BI tool within an ERP environment enhances the process and empowers users to improve business outcomes in real time.

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Acumatica 5.0 Going Mobile (and Then Some)


At its annual partner summit in Denver this week, Acumatica launched its mobile development framework, one of several anticipated and coveted features and capabilities in the Acumatica 5.0 beta release. The new mobile framework means that partners no longer have to be developers in specific mobile markets—in the past, partners have typically needed to hire specialists to create specific iOS or Android applications.

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