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4 Things You Should Think of Before Going Postal on Customer Service
We’ve all had bad experiences with customer service yet we still expect them to be great each time we call. I’m not saying that we should expect the worst, but

going postal  Should Think of Before Going Postal on Customer Service We’ve all had bad experiences with customer service yet we still expect them to be great each time we call. I’m not saying that we should expect the worst, but maybe we should think of the following things before getting angry, frustrated, or homicidal (as someone said at the CRMe10 conference yesterday ): • The customer service representative is not the owner of the company and most of the time follows the instructions he or she is given, Read More

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Documents related to » going postal


Are Sales Incentives Even In Tune With the Corporate Strategy?
With sales being the lifeblood of virtually any company, selling should be an accurately accountable process forming the basis of overall strategic objectives

going postal  company is essentially just going out of business faster. Therefore, companies must make sure that they are paying for the most important sales activities, and that those activities are connected to their business strategy and positively contributing to the bottom line (profits). Compensation should pay sales and service personnel to achieve those specific results, even if it means finding a magic formula via a combination of ever-shifting factors, which might include profit, quotas, customer retention, Read More
A VoIP Primer-Everything You Need to Know about VoIP
Are you considering voice over Internet protocol (VoIP) for your organization? We’ll take a comprehensive look at how VoIP works, and what you should know

going postal  forwarding systems that are going to remain in place. Decide what features are required from the table above. In general, the following features are essential: Conference calling Voice mail Call forwarding and call transfer Call hold Call park and call pickup Extension groups Nice-to-have features include the following: Automated attendant Directory services Presence features (i.e., the ability to record an “away” message or business hours message, to which an incoming caller will be redirected upon Read More
Customer Relationship Malpractice
Although malpractice is usually a term used in medicine, its definition (“any instance of improper professional conduct”) shows that the term can be used in any

going postal  notified that I was going to receive a new card. As you can imagine, I did not receive the new one and was not able to use the old one either. So I did what any logical person would do: I called the bank. Unfortunately, they didn’t know what happened to the new card. They asked for my address to make sure it was correct and then told me to wait a couple of days. A week later, and I still hadn’t received my card—I called again. This time, they sent me a new card, which eventually came into my Read More
TEC Research Analyst Round Table: Software-as-a-Service (SaaS)
Software-as-a-service (SaaS): friend or foe? SaaS—also known as on-demand or hosted applications—is becoming more and more popular in a number of enterprise

going postal  the supply chain is going to put the organization ahead of the competition and will make them weather today’s economical conditions; the tools and delivery models are just there to assist. The bottom line: Pick the software that works best for you whatever delivery model you find it in. Kurt Chen (Research Analyst – Product Lifecycle Management [PLM], Quote-to-Order [Q2O], Business Process Management [BPM]) : In the product lifecycle management (PLM) area, SaaS is a force that is democratizing the Read More
Architecture Evolution: From Mainframes to Service-oriented Architecture
Product architecture is going to do much more than simply provide the technical functionality, the user interface, and the platform support. It is going to

going postal  products. Product architecture is going to do much more than simply provide the technical functionality, the user interface (UI) and presentation, and the platform support. It is going to determine whether a product is going to endure, whether it will scale to a large number of users, and whether it will be able to incorporate emerging technologies, all in order to accommodate increasingly evolving user requirements. Evolutionary Stages of Enterprise Applications Architecture From an architecture Read More
Legacy Migration and Modernization: The Broad Strokes
It’s estimated that almost one trillion lines of legacy code are in active use around the world today. If this code is going to be migrated, it’s vital that a

going postal  If this code is going to be migrated, it’s vital that a methodology be put in place for substantial automation; otherwise the highly tedious process will serve as a major impediment to this important initiative. So what are your options today? Read More
IQMS and IFS Going Strong (without Much Help from the Cloud)
These days when all the excitement seems to be coming from “social anything” and “cloud anything” gadgets, it is refreshing to see some tried-and-true

going postal  and IFS Going Strong (without Much Help from the Cloud) These days when all the excitement seems to be coming from “social anything” and “cloud anything” gadgets, it is refreshing to see some tried-and-true  enterprise resource planning (ERP)  vendors doing very well in their much less exciting manufacturing realms. The two vendors in this instance are IQMS and IFS , and there are many similarities between them (other than the superficial one that their names start with “I” and end Read More
Jumping On the Cloud Wagon? Pack Your Server Applications for the Trip.
Your company needs an approach to server-side application distribution and provisioning that is architected for the cloud and designed for IT, if it’s going to

going postal  for IT, if it’s going to deliver on the business promise of virtualization. Learn about one solution for solution for provisioning and deploying server-side applications in the cloud—or anywhere else. Read More
New Phone System Cost Estimator: Serious Buyers Only!
When purchasing a business phone system, you only want to pay for the features your team is actually going to use, but also need to consider future needs as

going postal  your team is actually going to use, but also need to consider future needs as your business grows. The clearer you are about your specific needs, the more accurate vendors can be when providing you with quotes, and the easier it will be to compare prices. Know the key elements that affect phone system pricing and get prices ranges for your business. Read More
5 Ways to Reduce Network Latency (& not keep your customers waiting)
If your ads are slow to load, chances are, consumers aren’t going to wait around to see them. Just the smallest amount of latency can cost you thousands of

going postal  chances are, consumers aren’t going to wait around to see them. Just the smallest amount of latency can cost you thousands of views, clicks, and conversions. By following these 5 guidelines, you can reduce your overall network latency and keep those clicks coming. Read More
Supply Chain Shorts for the Week of October 14, 2013
This week: Kewill, LLamasoft, GAINSystems, Smart Software, Nipendo, Amber Road, Teletrac, Park City Group, Lagoa, and GE.KewillWhat is going on at Kewill

going postal  . Kewill What is going on at Kewill? Plenty, it seems. Within the past several weeks, Kewill has acquired Four Soft, Ltd. , upgraded its widely used parcel shipping solution Clippership ( now Clippership 15.8 ), and (if you are to believe Kewill’s press claims) “reinvented” the supply chain execution market with introduction of a multimodal transportation platform. India-based Four Soft offers a multimodal transportation and supply chain execution platform. Four Soft’s software innovation center Read More
Why Demandware Is Out in Front in the Digital Commerce Sector
Whether you call it e-commerce, e-retailing, digital commerce, or something else entirely, there is a veritable revolution going on in the internet commerce

going postal  is a veritable revolution going on in the internet commerce space. While consumers continue to seek and expect near-perfection in the digital commerce experience, vendors have been struggling to deliver what should be a seamless experience across channels. Demandware has been particularly assertive about tackling this, developing from a SaaS newcomer in 2004 into a leading omni-channel cloud-based digital commerce platform that is at the center of three major sectors: retail, digital commerce, and cloud Read More
The Intelligent Integrated Enterprise Advantage
Many organizations are making investments in their customer service, knowing full well that customers that are consistently being treated well are going to

going postal  being treated well are going to remain loyal to the business. And being treated well begins with the design of systems responsible for delivering a great experience. Focusing on customer-centric design that involves the application of intelligence to identify problems in coordination across integrated systems is an important way to gain control over meeting customer expectations. BEGINLYX Read More
CabinetNG's Guide To Going Paperless
Today’s businesses are looking to get rid of operational bottlenecks caused by outdated methods of storing and retrieving documents. The simple concept of

going postal  s Guide To Going Paperless Today’s businesses are looking to get rid of operational bottlenecks caused by outdated methods of storing and retrieving documents. The simple concept of converting paper to images and storing them on the computer can present challenges without help to put together a plan. Read Cabinet NG’s guide on planning and executing the transition to a paperless office to match your company’s specific requirements and resources. Read More

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