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Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

good exutive summary  advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that you do not disappoint your customers relative to their expectations.  I Read More
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Documents related to » good exutive summary


Aspen Follows Good Quarter With Internet Launch
Soon after releasing its quarterly results, Aspen announced it would offer a collaborative Internet portal for the process industries, ProcessCity.com.

good exutive summary  Follows Good Quarter With Internet Launch Aspen Follows Good Quarter With Internet Launch S. McVey - February 21st, 2000 Event Summary Highlights of Aspen Technology's second fiscal quarter results were a 35% increase in license fees over the same period last year and a positive bottom line. License revenues grew to $29 million and services revenues remained flat at $32.8 million for the quarter. Aspen's license and total reported revenues were the strongest since the company's peak in the second Read More
J.D. Edwards' CEO Retires Again; This Time For Good?
Having seemingly paved a solid ground for its successor, it is likely that this time J.D. Edwards founder and CEO Ed McVaney might not have to come back from

good exutive summary  change comes at a good time. Many may be skeptical because Dutkowsky spent most of his career on the hardware side, and the track record of hardware executives making the transition to the software business has not been impressive. Dutkowsky, however, brings some appropriate credentials. He comes from companies that focus on profitable product lines and on nurturing sales channels and alliances, one being IBM - J.D. Edwards' crucial partner both now and in the past. His experience with mergers & Read More
Company Makes Good On B2B Collaboration
Logility recently announced financial results for the third quarter ended January 31, 2000 and seemingly escaped the market turmoil that pummeled other

good exutive summary  Makes Good On B2B Collaboration Company Makes Good On B2B Collaboration S. McVey - March 8th, 2000 Event Summary Business-to-business collaborative planning software company, Logility recently announced financial results for the third quarter ended January 31, 2000. Corporate revenue growth achieved its highest level since a decline that began in the first quarter of fiscal 1999 (Figure 1). Although software license fees at $3.9 million dropped 3% from those reported in the second quarter, they repr Read More
What Good Is Information If Nobody Sees It?
Keeping detailed historical information is a great idea in theory, but how can it be merged with current data to enable split-second decisions? Two companies

good exutive summary  Good Is Information If Nobody Sees It? What Good Is Information If Nobody Sees It? D. Geller and M. Reed - June 16, 2000 Event Summary Smith-Gardner builds and sells software products that pull together data from all of a company's operational data channels. They recently announced a suite of products, collectively called Ecometry, which help online retailers collect and manage a wide range of customer and transaction data. The goal is to provide a single view of the customer data. Ecometry is Read More
Microsoft to Add
By adding nonprofit and public sector accounting capabilities to the forthcoming MBS Great Plains 8.0 release via acquiring a former independent software vendor

good exutive summary  accounting best software,accounting software,accounting software comparison,accounting software packages,accounting software programs,accounting software review,accounting software reviews,accounting software solutions,accounting system software,best accounting software,best accounting software small business,best small business accounting software,business accounting software,great plain accounting software,great plains accounting software Read More
Microsoft Keeps on Rounding up Its Business Solutions Part One: Event Summary
While the recent initiatives by Microsoft Business Solutions to piecemeal bolster its product lines' SCM capabilities should benefit users, a lot more cohesive

good exutive summary  increased awareness that with good collaborative planning and forecasting software, which would support collaborative sales and operations planning (SOP) processes, many manufacturers could improve their business performance. Like with the production planning, manufacturers need to remain on top of forecasting by leveraging much shorter review intervals than traditional quarterly updates. By taking forecasting more seriously and supporting it with smart, interactive tools, all the parties within the Read More
AribaLIVE 2012: What Was Jolly Good (and What Could Improve) - Part 2
Part 1 of this blog series analyzed the positive impressions from my attendance of the AribaLIVE 2012 user event. Still, while it might appear that Ariba is

good exutive summary  2012: What Was Jolly Good (and What Could Improve) - Part 2 Part 1 of this blog series analyzed the positive impressions from my attendance of the AribaLIVE 2012 user event . Still, while it might appear that Ariba is firing on all cylinders, as is typically the case, Ariba is not all things to all people and no company is without issues. Thus this post will discuss some challenges and related rooms for improvement. To date, Ariba has been offering a focused solution and this strategy is working. If the c Read More
SAP Bolsters NetWeaver's MDM Capabilities Part One: Event Summary
SAP's determination to become a service-oriented architecture (SOA) applications lingua franca evangelist through SAP NetWeaver might have been further shown by

good exutive summary  of verticals including industrial goods, manufacturing, automotive, medical and retail, which should help it broaden the MDM capabilities of SAP NetWeaver. The acquisition is part of SAP's continuing strategy to identify and selectively acquire businesses that can help it deliver the most innovative suite of products available, helping customers address specific business challenges for competitive advantage. Financial terms of the agreement were not disclosed. True to the strategy of SAP NetWeaver as one Read More
Life is good Relies on attune Consulting to Manage SAP AFS
attune Consulting, a focused solutions provider to the fashion and lifestyle industries, recently announced its successful partnership with lifestyle brand Life

good exutive summary  is good Relies on attune Consulting to Manage SAP AFS attune Consulting , a focused solutions provider to the fashion and lifestyle industries, recently announced its successful partnership with lifestyle brand Life is good . Life is good products are sold in approximately 3,500 retail stores in the U.S., and the company additionally operates a successful direct-to-consumer business.   Established in 2006 as an SAP solution provider for manufacturers, brand owners, and retailers, attune has worked Read More
Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions? Part One: Event Summary
By recently acquiring ACCPAC International and Softline, the Sage Group continues to round out by annexation. It currently still has the largest geographic

good exutive summary  the amortization of purchased goodwill). Its net assets in March 31, 2003 were $8.2 million (USD). Its results for fiscal 2004 were not released by CA, but we estimate the revenue figure to be above $100 million (USD), with estimated profit of approximately $1 million. On the other hand, formed in 1981, the parent Sage Group was floated on the London Stock Exchange (LSE) in 1989 and the Group now employs over 8,000 people worldwide. For Sage too, this acquisition brings a number of strategic benefits Read More
Emptoris
Emptoris, an upbeat provider of strategic sourcing software for the global 5000 companies, announced its acquisition of spend management specialist Zeborg

good exutive summary  of ownership (TCO) of goods and services sourced, and track compliancy to ensure savings are captured in accordance with corporate sourcing goals and policies. Expanded sourcing domain expertise will enable Emptoris customers to achieve quicker return on investment (ROI) with turnkey sourcing solutions. New technologies and an expanded development group will enable the company to maintain a functional leadership position and set new industry benchmarks that will drive incremental customer value. The move Read More
Manufacturing 2007 Executive Summary
For a decade, IndustryWeek and the Manufacturing Performance Institute (MPI) Census of Manufacturers have provided data to US manufacturers. This year, MPI

good exutive summary  Get Manufacturing Quotes , Good Manufacturing Practices , Manufacturing Practice Guidelines , Find Manufacturing Suppliers , Manufacturing Accounting Software , Principles of Lean Manufacturing , Productivity Lean Manufacturing , Coverage of Manufacturing , Manufacturing Insights , Manufacturing Innovation . Presentation of data The Manufacturing 2007 Executive Summary analyzes comparable data from two different surveys conducted in 2006: The IndustryWeek/Manufacturing Performance Institute 2006 Census Read More
AribaLIVE 2012: What Was Jolly Good (and What Could Improve) - Part 1
A recent blog post talked about my attendance of the AribaLIVE 2012 user event and outlined the main premise of the event: Ariba has become a public cloud

good exutive summary  2012: What Was Jolly Good (and What Could Improve) - Part 1 A recent blog post talked about my attendance of the AribaLIVE 2012 user event and outlined the main premise of the event: Ariba has become a public cloud commerce network provider first and foremost , while also offering additional related  spend management  software as required. The vendor is striving to become a  business-to-business (B2B)  commerce version of Amazon.com and eBay  to enable painless transactions by providing a behind-the- Read More
Encompix--Thriving on Encompassing Complexity Part One: Event Summary
If Encompix has for any reason deliberately maintained its ETO-oriented (engineer-to-order) enterprise resource planning system as one of the best-kept secrets

good exutive summary  assemble to order,build to order,business erp small software,configure to order,configure to order software,custom manufacturing software,encompix eto,engineer to order,engineer to order erp,engineer to order manufacturing,engineer to order process,engineer to order software,enterprise resource management software,enterprise resource planning software,enterprise resource planning software company Read More

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