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10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

good knowledge management  of software or a good system to capture knowledge – but that’s not the whole equation. Underestimating what it takes just to capture the knowledge correctly is a big risk, as is underestimating the integration task into your already complex environment. There are some providers of pre-packaged knowledge out there, but my experience is that while they can be useful to the help desk they are not relevant to customer service centers which have business-specific content needs. In either case, you must Read More
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TEC's new ERP for Manufacturing (SMB) evaluation model targets the software requirements of small and medium enterprises. If your organization doesn't have many sites to operate, seeks a so...
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Documents related to » good knowledge management


Global Business Community Management
With more manufacturing being outsourced, and suppliers located farther afield than ever, logistics is much more complex than it used to be. To simplify the

good knowledge management  much rarer in the good old days. The title of Thomas L. Friedman's popular book, The World is Flat, not withstanding, the world may not yet be entirely level, but there is no doubt that the spikes in the business topology are considerably more geographically dispersed than they were when our parents were in their youths. Effectively managing business communities in this flatter world requires different strategies and tactics. Whereas a one-to-one, ad hoc supply chain management methodology was adequate Read More
Key Tenets of World-class Search and Knowledge Management for Customer Service
The critical difference between industry leaders and laggards is a focus on the consumer experience. Search is a fundamental bridge between an enterprise and

good knowledge management  empathetic, and knowledgeable. Sounds good, right? So where do you start? Read More
Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

good knowledge management  . We've spent a good deal of time understanding Six Sigma in this paper. For arguments sake, ITIL is a best practice that originated in Europe. It is not competitive with Six Sigma, but complementary, essentially providing a very IT-specific framework for managing IT functionality. It is also oriented around providing superior customer service, but does not attempt to measure and modify processes related to IT As with many standards and best practices, vendors very often take a wait and see approach. Read More
Enterprise Performance Management: Cycle II
In February 2009, Quocirca interviewed 800 individuals across eight geographies about their views on, and usage of, enterprise performance management (EPM

good knowledge management  be taken. This is good news: it shows that the awareness of the need for a fully integrated approach is growing. For the period of time the research is reporting on, there still seems to be little true integration between the processes, but the overall improvements seen in each area should mean that integration will be easier and can be more swiftly implemented in the future. In cycle I, the majority of respondents either did not understand what business intelligence (BI) could do for their business, see Read More
Mobile Device Management Comparison Guide
In this age of mobility, organizations increasingly use mobile device management (MDM) software to secure, monitor, manage, and support their mobile device

good knowledge management  mobile device management,mdm,mdm software,mobile device management server,mobile device management solutions,mobile device management vendors,mobile device management software,open source mobile device management,mobile device management comparison,android mobile device management,mdm mobile device management,what is mobile device management,good mobile device management,mobile device management solution,mobile device management gartner Read More
KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC

good knowledge management  Jeffries, and offered a good example of folks not remembering the name of the person that they had just met (because everyone is just too keen on saying their own name). To that end, he concluded that Twitter is a good place to listen to the market’s sentiments.   Kronos’ Growth Continues As in previous years, Jeffries then introduced Kronos’ chief executive officer (CEO) Aron Ain, who delivered the Kronos’ state of affairs to more than 1,000 customers, thought leaders, and practitioners at the Read More
Risk Management with Investigation Process Design, Execution, and File Management: The BPS Server Concept
Client processes and risk control contextualization can be greatly improved through investigation process design, process execution, and file management issues.

good knowledge management  risk,investigation,BPS,database,criteria,compliance Read More
Make 'em Beg for It-How To Get Support for Electronic Document Management Systems and Electronic Records Management Systems
To successfully obtain the budget and organizational support for an electronic documentation management systems (EDMS) and electronic records management system

good knowledge management   Read More
Value Cycle Management: A Non-Linear Approach to Supply Chain Management
Companies are moving away from the linear production path of the supply chain to embrace value cycle management (VCM). VCM is the optimization of supply chain

good knowledge management  cycle,information,Exact,VCM,supply,management Read More
Blackboard Learn 9.1 for Learning Management Certification Report
Blackboard Learn 9.1 is now TEC Certified for online evaluation of learning management systems in the Human Capital Management Evaluation Center. The

good knowledge management  learning content management system comparison,saas learning management system,hosted learning management system,scorm compliant learning management system,learning management system hosting,learning management system vendors,free learning management system software,learning management system demo,scorm learning management system,learning management system scorm,learning management system comparison,free learning management system,learning management system free,learning management system software comparison,learning management system companies Read More
Cash Management 101
Cash management is an essential business process all organizations must perform to survive. Though cash management uses automation for much of the “grunt” work,

good knowledge management  practices and get a good feel for where to make improvements. Go after areas that will yield the most results from being improved. Find out how much businesses similar to yours spend in these areas. Ask your accountancy firm for advice. Look at business process optimization to determine if there is too much paper-handling and if there are inefficient workflow processes. Cash management is an analytical process performed by humans, using industry knowledge, gut feelings, and knowledge of the levels of Read More
IT Management and Development
The IT management and development business area focuses on developing the tools and resources required to understand, use, and manage IT infrastructure in order

good knowledge management  it management development software selection, evaluate it management and development solutions, top software selection for it manager, it management development application comparisons, select it management development solution, software for managing information technology infrastructure, manage information technology infrastructure, information technology manager development, information technology management devellopment, manage software hardware devlopment, information technology mangement process, methodologies to manage, business project best practices, business project systems selection, return on investment roi, is information security, outsourcing services. Read More

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