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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 google cell phone


Hacking Your PBX: 15 Ways to Make the Most of a Modern Phone System
The days of telephone switchboard operators are long gone. In today@s electronic age, through private branch exchange (PBX) technology, operators have been

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Microsoft’s Underlying Platform Parts for Enterprise Applications: Somewhat Explained - Part 3


Part 2 of this blog series analyzed Microsoft platform parts that are slated for shared use within the Microsoft Dynamics family of products. Particular attention was given to Microsoft SQL Server, SharePoint, and parts of Microsoft .NET Framework. What About Visualization and User Interface (UI) Technologies? However, what has somewhat intrigued me is Microsoft’s not-so-vocal touting and

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Confessions of a Techno Junkie


Ideas on how to survive the avalanche of technology, avoid the lure of its pitfalls, and succeed with it as the enabler to true process innovation.

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Emptoris: Powered Up to Empower Global 2000 Users


Since its founding in 1999, Emptoris has evolved into a world leader in strategic supply, category spend, and enterprise contract management solutions, and was recently acquired by IBM. TEC principal analyst P.J. Jakovljevic takes a close-up look at the functionality—and at telecom expense management (TEM) in particular—that makes Emptoris solutions a success among Forbes Global 2000 companies.

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Geocoding: Acquiring Location Intelligence to Make Better Business Decisions


By geocoding your address data, you have the location intelligence that helps you see patterns and create new opportunities to grow your business. There are three levels of positional accuracy, based on budget and business needs, as well as more enhanced levels of geographic accuracy. Learn more about geocoding, and how you can use it to perform market-specific data analysis—to strengthen customer relationships and more.

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How Much Should You Pay for Your Business Phone System?


Different buyers pay different prices for the same business phone system. While some buyers hesitate to negotiate the “special price” quoted to them, others leverage insider knowledge about the buying process to get a significantly better price for the same system. Our expert shares valuable phone system price negotiation techniques to empower you to get the best price on your business phone system equipment and service.

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Best Phone Systems for an Effective Call Center: Editor’s Top Picks


Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system.

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The Wizards Behind Google Apps: Advice for Admins From Admins


Your organization’s IT staff is crucial to the successful implementation and maintenance of Google Apps. In this white paper, learn how to help your IT department get ready for the move to Google Apps and hear from a variety of IT specialists that have already been through the transition process. Read first-hand accounts from IT experts about the collaborative and financial benefits of switching to Google Apps’ cloud services, the ease of the data migration process, and how to use Google Apps Directory Synch (GAPS) to configure and synchronize accounts. Learn details on how to protect your data with the use of Google Vault and other third-party services to monitor data storage and further secure your information. An overview of mobile device management is also provided.

No transition is problem-free, so this Google Apps guide offers a comprehensive list of other helpful resources for reference, if any issues present themselves during transition and training. Ten time-saving tips for setting up efficiently are also included. Google Apps recommends starting by slowly introducing Gmail and Drive across your organization, adding and expanding Google Apps tools with the success of this base introduction. Learn how your IT department will save time as cloud-based software improves rapidly, adding and improving features on a monthly basis with little interruption to your organization. Following the guidelines in this white paper, you’ll ensure the smoothest possible transition to Google Apps.

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3 Key VoIP Phone System Features and How to Use Them Effectively


Telephony is changing as internet protocol (IP)-based phone systems take hold. An IP phone system can deliver calls over the network as clearly and reliably as the public switched telephone network (PSTN), and more and more companies are even choosing a hosted or cloud-based voice over IP (VOIP) solution over an installed system. Discover three key VoIP features that can help you take advantage of IP telephony.

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How to Buy a Phone System


There are many factors to consider when purchasing a new phone system. In addition to planning the scale of your proposed system and how long you expect to use it, you should also think about the number and type of features you need, from call hold and speed dial, to computer telephony integration (CTI). Put your money where your voicemail is: find out about the latest phone system features and improve your bottom line.

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Online Marketing: Content Marketing to Keep Google Happy


There is no denying that content marketing is a must-do for any online business. Content is what drives your social media marketing and SEO campaigns, and without a strong content marketing campaign propelling your brand forward, your Internet marketing will eventually plateau. A content marketing campaign should mainly be focused on creating informational and educational content, not promotional material for your brand, building your authority as an industry expert. Find out how to do this while meeting SEO standards.

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