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 government outsourcing


Outsourcing 101 - A Primer
Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling

government outsourcing  ability to outsource. Some government agencies do not allow their contractors to outsource anything to an offshore location. Outsourcing takes a type of management leadership that may be different than that which exists within the company today. This concludes Part One of a three-part note. Part Two will define common types of outsourcing categories. Part Three will recap outsourcing approaches and categories, and offer recommendations for firms looking to outsource and recommendations for outsourcing

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Documents related to » government outsourcing

Sunny Malta as an Nearshore IT Outsourcing Location


Enterprises, largely based in the US, UK, Japan, and Austraila, are turning to offshoring as a way to minimize costs. The biggest offshoring region is currently India; however, the logistics and costs of outsourcing to this region has caused enterprises to look to other areas, such as Malta. Malta is a promising nearshore IT outsourcing location because of its geography, investment in IT, and capability.

government outsourcing  Outsourcing location   The government drives the development of Malta as a nearshore IT Outsourcing location that can compete with Eastern Europe and the Far East State of the art capability in the field of application development and application / web hosting The geography of Malta makes the country an attractive location Short term growth will be limited due to a shortage in IT staff but... Malta University is delivering 400 ICT graduates per annum, making the capacity issue diminish rapidly Malta: Read More

Using IWR to Cut Labor Costs without Outsourcing


Intelligent word recognition (IWR) provides a competitive advantage for operations that rely on the conversion of paperwork into computer-usable form, such as data entry departments of big government agencies and large financial institutions. In fact, IWR can automate data entry at a cost so low that it enables users of the technology to successfully compete against offshore service bureaus.

government outsourcing  entry departments of big government agencies and large financial institutions. In fact, IWR can automate data entry at a cost so low that it enables users of the technology to successfully compete against offshore service bureaus. Read More

Outsourcing in Latin America


Global economic instability has modified the configuration in the worldwide outsourcing market. Find out what impact the crisis has had for Latin America players, according to new data, as well as the steps they should take to survive and—perhaps—prosper.

government outsourcing  IT outsourcing. The Brazilian government has been making efforts to encourage offshoring and maintain its IT quality services and infrastructure. Brazil is also taking advantage of its large population and its efficient and skilled IT workforce to stay the course within volatile global economic conditions. Already a proven contender in the IT area, it has a growing labor force and is a stable contender in the IT offshore market. Costa Rica —This small Central American player is growing because of its Read More

Outsourcing Security Part 2: Measuring the Cost


Evaluating the cost of outsourcing can be challenging because most organizations cannot fully estimate the financial impact of such a decision.

government outsourcing  a marked increase in government spending, much of which will be directed to consultants and outside managed security service providers. Gartner estimates that as much as 40 percent of all external IT spending went to services in 2000-as opposed to purchases of hardware or software-and IT services will account for 45 percent of all end-user spending by 2004. In dollar figures, Gartner says worldwide spending is valued at $363 billion today, and should reach $569 billion by 2004. Calculating Costs Read More

The Impact of Technology on Cost in Business Process Outsourcing


Many different factors contribute to the cost of a business process outsourcing (BPO) engagement. Among them, IT, especially software, is a key cost determinant that is often underestimated. A diligent assessment of BPO needs to address several cost components that are not included in the provider’s total contract value (TCV)—components which are often overlooked by buyers.

government outsourcing  Impact of Technology on Cost in Business Process Outsourcing Many different factors contribute to the cost of a business process outsourcing (BPO) engagement. Among them, IT, especially software, is a key cost determinant that is often underestimated. A diligent assessment of BPO needs to address several cost components that are not included in the provider’s total contract value (TCV)—components which are often overlooked by buyers. Read More

How Government Agencies Can Do More with Less with CRM


When government agencies use a customer relationship management (CRM) solution for e-service, they can deliver timely information, put citizens in control, and improve the agency’s communication with its constituents. Citizen satisfaction will improve while you save budget dollars. And with the proper tools and technology, you can create the loyalty bond you need between your agency and your constituents.

government outsourcing  Government Agencies Can Do More with Less with CRM When government agencies use a customer relationship management (CRM) solution for e-service, they can deliver timely information, put citizens in control, and improve the agency’s communication with its constituents. Citizen satisfaction will improve while you save budget dollars. And with the proper tools and technology, you can create the loyalty bond you need between your agency and your constituents. Read More

The Government of Mesa County, Colorado


The government of Mesa County, Colorado, had been using an in-house, nonintegrated HR and payroll solution that was slow in processing reports and required manual reconciliation of workforce data. The solution also lacked the sophistication needed to manage the government’s payroll and reporting demands. The organization recognized that a change was necessary to improve the workforce-related information that upper-level management had at its disposal.

government outsourcing  Government of Mesa County, Colorado The government of Mesa County, Colorado, had been using an in-house, nonintegrated HR and payroll solution that was slow in processing reports and required manual reconciliation of workforce data. The solution also lacked the sophistication needed to manage the government’s payroll and reporting demands. The organization recognized that a change was necessary to improve the workforce-related information that upper-level management had at its disposal. Read More

The Future of Product Engineering Outsourcing (PEO)


A recent study found that outsourced engineering services are expected to increase to $1.1 trillion by the end of 2020. This is a dramatic increase compared to the $750 billion in services by the year 2004. Further, the study showed that significant increases are expected in automotive, aerospace, utilities, and telecommunications. Find out what’s driving these trends and how they affect your company.

government outsourcing  Future of Product Engineering Outsourcing (PEO) A recent study found that outsourced engineering services are expected to increase to $1.1 trillion by the end of 2020. This is a dramatic increase compared to the $750 billion in services by the year 2004. Further, the study showed that significant increases are expected in automotive, aerospace, utilities, and telecommunications. Find out what’s driving these trends and how they affect your company. Read More

Outsourcing-The Pros and Cons


Outsourcing’s in the news these days, what with the US presidential election and all, but it’s usually covered from an “is it good for us” angle—where “us” is the American people or the national economy. But how about you? Is it good for your organization? I’m interested in your current perspective on outsourcing—please let me know what you think by responding to the poll at the

government outsourcing  ability to outsource. Some government agencies do not allow their contractors to outsource anything to an offshore location. Outsourcing takes a type of management leadership that may be different than that which exists within the company today. What do you think? Should your organization move toward outsourcing as a strategy? {democracy:4} Looking into outsourcing providers? Check out our Outsourcing Showcases : Applications Software IT Infrastructure Read More

Accelerated Outsourcing


Chief financial officers (CFOs) and procurement directors want to speed up and simplify the outsourcing provider selection process, to reduce costs and gain benefits sooner. Here are key issues you should consider when fast-tracking the process of scoping and negotiating a sourcing transaction. Collaboration and interaction are key to shortening the process while still achieving your end goal. Find out more.

government outsourcing  Outsourcing Chief financial officers (CFOs) and procurement directors want to speed up and simplify the outsourcing provider selection process, to reduce costs and gain benefits sooner. Here are key issues you should consider when fast-tracking the process of scoping and negotiating a sourcing transaction. Collaboration and interaction are key to shortening the process while still achieving your end goal. Find out more. Read More

The Benefits of Call Center Outsourcing


An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides. In 2002, the outsourced call center industry reached $22 billion (USD) and is projected to increase to $25.7 billion (USD) over the next two years to serve the growing demand. For outsourcing to be a success, companies need an overall strategy. After that, it boils down to one question: where?

government outsourcing  Benefits of Call Center Outsourcing An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides. In 2002, the outsourced call center industry reached $22 billion (USD) and is projected to increase to $25.7 billion (USD) over the next two years to serve the growing demand. For outsourcing to be a success, companies need an overall strategy. After that, it boils down to one question: where? Read More

Outsourcing as a Revenue Enabler


The scope of business process outsourcing (BPO) has moved beyond back-office functions. Outsourcing is increasingly being seen as a partnering tool for the generation of revenue and not just cost savings. In this white paper, Manish Dugar, Senior Vice President, Wipro BPO, talks to Outsourcing Center about how BPOs can transform themselves into revenue enablers and help organizations do business better.

government outsourcing  as a Revenue Enabler The scope of business process outsourcing (BPO) has moved beyond back-office functions. Outsourcing is increasingly being seen as a partnering tool for the generation of revenue and not just cost savings. In this white paper, Manish Dugar, Senior Vice President, Wipro BPO, talks to Outsourcing Center about how BPOs can transform themselves into revenue enablers and help organizations do business better. Read More

Lean as a Response to Global Outsourcing Challenges


The recent trend of manufacturing companies in outsourcing their production tasks to other parts of the world has certainly been effective in reducing production costs and increasing profit margins, but at the cost of complex supply chains and inability to quickly respond to new requests or demand changes. Learn how lean production can address global outsourcing challenges and help your company realize strategic growth.

government outsourcing  as a Response to Global Outsourcing Challenges The last few decades have witnessed dramatic changes in the manufacturing and global logistics landscape. Organizations in the highly developed and diversified manufacturing industry have shifted into a service-oriented industry, with product manufacturing becoming almost a rarity (with the exception of food processing companies, defense-oriented companies, car parts manufacturers, and a few others). Facing increasing intensity from global competition, Read More

Outsourcing


Business Connexion solutions focus on five areas: Technology Infrastructure: providing the technology foundation including servers, storage, networking, and related support services. Business Applications: offering a best-of-breed applications solutions portfolio to cater the clients’ business requirements. Communications: using an next generation network (NGN) to carry data, voice, and video traffic on behalf of clients. Outsourcing: focussing on controlling and managing the provision of ICT systems and services. Asset Finance: offering asset financing options to allow clients to access capital and ICT expertise when procuring technology.  

government outsourcing   Read More