Part 1 of this series analyzed the phenomenon of the rise of the service economy: the increasing importance of the service sector in industrialized economies. Especially in a sluggish market, service delivered after the initial sale of a product is what can truly differentiate competitors.
In fact, after-sale service is quite difficult to replicate. Thus, while durable (hard
asserted that one saving grace for the economies of these developed countries ( the Group of Eight [G8] and beyond) could be the post-sale service, or aftermarket business model, in which services to repair, maintain, and optimize products are sold to installed bases. The concept of servicing an installed base is vast, spanning multiple technologies and business processes, including customer relationship management (CRM) , product lifecycle management (PLM) , and supply chain management (SCM)