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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 great plains appliance parts


How to Achieve a Great--and Profitable--Customer Experience
Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

great plains appliance parts  to Achieve a Great--and Profitable--Customer Experience The rules of the game have changed. Companies used to compete on product quality; today it‘s all about the customer experience. How does your company stack up? Learn how to deliver superior customer service in How to Achieve a Great—and Profitable—Customer Experience . You'll discover what it takes to have customers who spend more pay higher rates remain loyal to your company champion your brand to friends, peers, and business associates

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Service Parts Planning RFI/RFP Template

Planning, Service Delivery and Execution, Workforce Optimization, Logistics Transportation and Reverse Logistics, Analytics and Reporting, Utilities, Product Technology  

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eMachines Considering Internet Appliance


eMachines, Inc., is considering a foray into the "appliance" market. This adds to the number of vendors offering products in this new and growing market segment.

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Great Plains - An SME Market Leader, But At What Cost?


Great Plains has established itself as a global small-to-medium enterprises (SME) market leader. It now derives almost 20% of revenue outside of the US market and has the potential of reaching $300 million in revenues in fiscal 2001. Its extensive and efficient global indirect channel model that consists of over 2,000 partners has been admired industry-wide. At Stampede 2000, its annual partner conference, Great Plains announced significant extensions to its product offering. However, these have been delivered at the expense of reporting losses for the last two quarters.

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Delivering Information Transparency with Service Parts Optimization


Jabil Global Services, a subsidiary of Jabil Circuit provides repair and warranty solutions to companies in computers, communications, medical equipment. To meet the demand for next day and same day returns, it needed to replace its in-house operations management system with a scalable and robust system. Learn how it used Click Commerce’s reverse logistics and depot repair solutions to manage its advanced exchanges and warehouse fulfillment, and credit receiving processes.

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Great Plains Supply Chain Series To Be Powered By Logility


Great Plains Software will supplement its ERP suite by incorporating Logility Voyager applications in an OEM deal.

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Microsoft’s Underlying Platform Parts for Enterprise Applications: Somewhat Explained - Part 4


Part 3 of this blog series analyzed the ever-evolving user interface (UI) and visualization technologies, and related approaches of Microsoft and other independent software vendors (ISVs). Lawson Smart Office and IFS’ Project Aurora (including the first Project's delivery, IFS Enterprise Explorer [IEE]) were described. Shedding Some "Northern Star" Light on IEE For IEE IFS uses Microsoft

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USWEB Weaves Great Quarter, turns up the heat in the Market Place


USWEB/CKS has announced it fourth quarter results. Its performance is on the money, and continues to drive forward as it goes through expansion by mergers and organic growth. The expansion is directed at providing end-to-end services, for which the merger with Whittman-Hart is a key component. For users, this means that USWEB/CKS can address high-end projects and leverage its position as a leading internet creative services provider. However, it faces issues of staff retention and retaining its technology agnostic stance.

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Teradata Debuts Data Warehouse Appliance: In-memory Tech Ready for High-performance Analytics


During the Teradata Partners User Group Conference, the data warehouse and analytics company launched Teradata Data Warehouse Appliance 2750, which integrates the enterprise data warehouse application with in-memory technology, especially designed for processing advanced analytics. Teradata’s new appliance incorporates the company’s latest “intelligent” in-memory technology as well as the most

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On the Move: Great Productivity Solutions for the Mobile Sales Team


In this paper it’s argued that over the next three to five years, the winners in sales will be the ones who figure out how to smoothly and productively manage a mobile sales team. Selling will be a mobile discipline. It’s imperative to craft a plan for making mobility standard and keeping information secure.

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Microsoft’s Underlying Platform Parts for Enterprise Applications: Somewhat Explained - Part 2


Part 1 of this blog series concluded that Microsoft would not converge all of its diverse Microsoft Dynamics  product lines into a single enterprise resource planning (ERP) solution. Rather, the vendor has been attempting to leverage the best practices and technologies across all of the products, where possible. The idea is to deliver applications that have the following characteristics: are

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