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Your Challenge: Get Decision Makers' Approval for Benchmarking ERP in SMB.Specific, Measurable, Achievable, Relevant and Time-Bound. Many small companies have limited resources to devote to the implementation and maintenance of enterprise resource planning (ERP). Fortunately, the price performance of ERP and the underlying infrastructure supporting it have improved steadily and significantly over the past two decades. In fact, solutions that were once beyond the reach of these small companies are now well within their grasp.
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Employment Screening Benchmarking Report: 2011 Edition
As background screening and drug testing have become commonplace, many employers have shifted the focus toward making their screening programs and practices better—more efficient, more accurate, more flexible, faster and more appealing to both hiring professionals and applicants. The HireRight 2011 Employment Screening Benchmarking Report points to an array of best practices that can help organizations achieve these goals.
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Sales benchmarking is a diagnostic discipline that objectively identifies opportunities for sales-related performance improvement and enables best-practice solutions. This Sales Benchmarking Primer includes two important chapters from the best-selling book Making the Number—and provides a process-based framework for marketing and sales that can help your company survive and prosper in an unstable economy.
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The majority of IT organizations are under great pressure to evolve to a next-generation network operations center (NOC). A survey of 176 IT professionals has revealed that over a quarter of NOCs don’t meet their organization’s current needs for application performance management. Learn how to migrate away from the current stove-piped NOC to an integrated operations center that effectively supports all components of IT.
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6/20/2008 12:38:00 PM
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Enterprise resource planning (ERP) systems offer great value to companies, but choosing the right ERP system can be overwhelming. To choose the system and vendor that can best meet your needs, you need the tools that can help you address the business goals of your enterprise and mitigate the risks involved in a selection project. You can apply these concepts to a variety of ERP selection processes. Learn more.
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Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver great customer service on the web—which is why great web self-service should be a company’s top priority. Unfortunately, many executives who would have a heart attack if their call centers were unresponsive don't show the same concern about having an unresponsive web site.
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Small and medium businesses wanting the benefits of business intelligence (BI) without having to implement a large enterprise system may find a viable option in Excel-based BI and analytics tools that leverage add-in applications from vendors.
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Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged advocates who help you grow your business. Read more to better understand how companies can provide a superlative customer experience and still make a profit.
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Siebel and Great Plains recently announced plans to expand their partnership allowing Great Plains' VARs to sell Siebel's eBusiness Applications. This agreement will allow Great Plains partners to sell a wide range of enterprise applications to upper-midmarket organizations
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