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4 Things You Should Think of Before Going Postal on Customer Service
We’ve all had bad experiences with customer service yet we still expect them to be great each time we call. I’m not saying that we should expect the worst, but

great plains eenterprise benchmarking  expect them to be great each time we call. I’m not saying that we should expect the worst, but maybe we should think of the following things before getting angry, frustrated, or homicidal (as someone said at the CRMe10 conference yesterday ): • The customer service representative is not the owner of the company and most of the time follows the instructions he or she is given, even when they do not make sense—shooting the messenger will probably not  be noticed by the decision makers who could impr Read More

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Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » great plains eenterprise benchmarking


Acronyms Can Simplify Your Life, or Drive You Insane
Acronyms seem really convenient, at first.It’s great using ERP instead of enterprise resource planning, for example.You save precious time (not typing

great plains eenterprise benchmarking  convenient, at first. It’s great using ERP instead of enterprise resource planning, for example. You save precious time (not typing enterprise resource planning a million times) and there’s no way your reader won’t understand what ERP means, right? Well, for ERP this may be true, but all acronyms are not as tidy as they appear. What about BPM, for example? Does it stand for business process management or business performance management or business process modeling? Aha…the troubles begin. And what Read More
Microsoft And Great Plains - A Friendship That Turned Into A Marriage
Software giant Microsoft treated itself with a $1.1B Christmas present; it announced an agreement to acquire its long-term partner Great Plains Software, a

great plains eenterprise benchmarking  And Great Plains - A Friendship That Turned Into A Marriage Microsoft And Great Plains - A Friendship That Turned Into A Marriage P.J. Jakovljevic - January 16, 2001 Event Summary On December 21, Microsoft Corporation (NASDAQ: MSFT), the world's largest software provider, announced it reached an agreement to acquire Great Plains Software Incorporated (NASDAQ: GPSI), a leading supplier of mid-market business applications. The acquisition should create new opportunities for Microsoft and Great Plain Read More
Microsoft to Add
Microsoft's Encore acquisition should bring the two former partners' complementary product offerings even closer together and should widen opportunities within

great plains eenterprise benchmarking  Encore Functionality to MBS Great Plains 8.0 Part Two: Market Impact Market Impact On April 27, Microsoft Corporation 's (NASDAQ: MSFT) Microsoft Business Solutions ( MBS ) division announced the acquisition of accounting products from a Winnipeg, Manitoba, Canada-based vendor Encore Business Solutions , Inc . that could be critical to the success of customers and partners in the public sector. The acquisition includes Encore's not-for-profit accounting products and the inter-company payables Read More
The Outsourcer’s Guide to Success: Nine Factors for Great Governance
For many organizations, undertaking IT and business process outsourcing involves everything from finding and assessing providers, to selecting locations, to

great plains eenterprise benchmarking  Success: Nine Factors for Great Governance For many organizations, undertaking IT and business process outsourcing involves everything from finding and assessing providers, to selecting locations, to determining which services are required. But the hardest part of outsourcing occurs after the deal is done. To help businesses ensure consistency in outsourcing governance, there are nine critical factors to keep in mind that can help guarantee its success. Read More
4 Ways to Automate and Improve Your Buyer/Supplier Relationship
Globalization and digital technologies provide great opportunities for companies operating in business to business (B2B) markets. There are many strategies you

great plains eenterprise benchmarking  and digital technologies provide great opportunities for companies operating in business to business (B2B) markets. There are many strategies you can use to automate the demands of business communication so it is more reliable, efficient, and profitable—and delivers more value to your customers. Learn about the four key practices that can help you improve your B2B relationships with buyers or sellers. Read More
A Pocket Guide for Financial Services
You've made the effort and created a great brand—but how do you ensure it stays intact as you diversify across multiple marketing channels, and product and

great plains eenterprise benchmarking  effort and created a great brand—but how do you ensure it stays intact as you diversify across multiple marketing channels, and product and service lines? Combining Web operations into an integrated marketing tool for acquisition, retention, and cross-sell can provide your company with many benefits. Learn how with 7 tips for centralizing your Web management strategy with a content management system (CMS). Read More
Sentiment Analysis: Movie Reviews
Sentiment analysis is the method of extracting subjective information from any written content. It is being widely used in product benchmarking, market

great plains eenterprise benchmarking  sentiment analysis,natural language processing Read More
On the Move: Great Productivity Solutions for the Mobile Sales Team
In this paper it’s argued that over the next three to five years, the winners in sales will be the ones who figure out how to smoothly and productively manage a

great plains eenterprise benchmarking  the Move: Great Productivity Solutions for the Mobile Sales Team In this paper it’s argued that over the next three to five years, the winners in sales will be the ones who figure out how to smoothly and productively manage a mobile sales team. Selling will be a mobile discipline. It’s imperative to craft a plan for making mobility standard and keeping information secure. Read More
Increasing Agility and Decreasing Change Life Cycle Timeframes in SOA-based Systems
While service oriented architecture (SOA)-based systems are great for re-using the existing IT infrastructure to implement newer business processes, they only

great plains eenterprise benchmarking  architecture (SOA)-based systems are great for re-using the existing IT infrastructure to implement newer business processes, they only help IT professionals. Thus, an SOA-based system is a technical answer to a business challenge—but in order to help businesses react to business changes, existing business rules management system (BRMS) technology should be included in the mix. Read More
Kewill And Microsoft Great Plains To Further Mutually Complement
While Microsoft Great Plains and Kewill will offer a potentially awesome combined offering worldwide, their competitors will bet on products that cover all the

great plains eenterprise benchmarking  And Microsoft Great Plains To Further Mutually Complement Kewill And Microsoft Great Plains To Further Mutually Complement P.J. Jakovljevic - November 12, 2001 Event Summary On October 3, Kewill Systems Plc . (LSE: KWL), a UK-based provider of business applications for small-to-medium enterprises (SMEs) announced an extended partnership with Microsoft Great Plains Business Solutions , a business applications division of Microsoft Corporation (NASDAQ: MSFT). Under the new agreement, Microsoft Great Pl Read More
Benchmarking: How Am I Really Performing?
Benchmarking, as defined by the dictionary, is

great plains eenterprise benchmarking  injury. You did a great thing, thank you! This praise, immediately following a sale, will not only make your associates feel better about themselves, but it will also increase the likelihood that they will do it with every customer. Contests are also motivating, but do group contests. Tell all your staff that if we can get the AT up by $2 this week, everyone will get a gift certificate to a local restaurant, or you will make a donation to their favorite charity, or you will wash their cars in the Read More
Microsoft Great Plains Procures eProcure At Last
In a somewhat belated and long deliberated move, Microsoft Great Plains has struck an OEM partnership deal with Clarus to provide eProcure, an end-to-end e

great plains eenterprise benchmarking  Great Plains Procures eProcure At Last Microsoft Great Plains Procures eProcure At Last P.J. Jakovljevic - August 13, 2001 Event Summary On July 10, Microsoft Great Plains Business Solutions , a business applications division of Microsoft Corporation (NASDAQ: MSFT), announced a strategic relationship with Clarus Corporation (NASDAQ: CLRS) to deliver a customized Internet-based procurement solution for direct and indirect products and services, providing real-time purchase-order creation, approval Read More
How to Outsell the Competition: The Benchmarking Edge for Successful Sales Execution
Benchmarking is a process where companies compare their performance over time against their competition. In doing so, they can identify where their strengths

great plains eenterprise benchmarking  deviation is 1.5 times greater than the difference between the 25th and 75th percentiles, the company should focus on reducing the variation in the current performance. If the standard deviation times 1.5 is less than the difference between the 25th and 75th percentiles, the company should focus on moving the entire group at once. The last piece of the Compare and Contrast step is to quantify the opportunity in terms of increased revenue or decreased cost if performance is improved to match the peer Read More
QLogic vs. Emulex 4Gb Fibre Channel HBA: Performance Benchmarking with Oracle Workloads
A critical element of storage area network performance is the selection and deployment of a host bus adapter (HBA) with the right architecture. But high

great plains eenterprise benchmarking   Read More

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