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Documents related to » great plains erp service


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

GREAT PLAINS ERP SERVICE: can be delivered with greater certainty. Brand and Service Offering Labels Establishing a product line brand that remains consistent can be an extremely effective approach to productizing. Pittiglio, Rabin, Todd, & McGrath (PRTM) is a mid-size consulting firm that has leveraged branding to makes its service offerings more tangible for many years. As an example, their PACE TM framework for improving product development processes is known to hundreds of companies worldwide. This approach not only improves
5/16/2005 12:00:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

GREAT PLAINS ERP SERVICE: Good Customer Service | Great Customer Service | Improve Customer Service | Leadership Customer Service | New Customer Service | Online Customer Service | Outstanding Customer Service | Quality Customer Service | Superior Customer Service | Technical Customer Service | Telephone Customer Service | Virtual Customer Service | ROI Customer Services | ROI Customer Service Account | ROI Customer Service Articles | ROI Customer Service Business | ROI Customer Service Call Center | ROI Customer Service Center |
8/3/2009 3:20:00 PM

Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

GREAT PLAINS ERP SERVICE: in the world. Of greater concern is the fact that the most intangible of corporate assets—customer satisfaction—is now being outsourced. In almost frenzied fashion, major corporations—who should know better—are placing their customers, the source of their income, in the hands of the uncaring. Take for example the consumer electronics industry. Symbiotic relationships between manufacturers and retailers are reinforced by sales and margin growth. Manufacturers support their products with incentives,
11/2/2004

IFS Wins in Field Service Management » The TEC Blog
Metrix is already showing great acceptance, as I suspect Ericsson might not have made such a major investment in Metrix if it didn’t have the full backing of IFS’ global infrastructure. The WP Beverages and Ericsson wins might also demonstrate IFS’ ability to support multiple industries of varying sizes. Vibrant FSM Space In this service economy the FSM space is abuzz with competing solutions. Very bullish of late has been TOA Technologies , a pure cloud FSM platform that includes appointment sche

GREAT PLAINS ERP SERVICE: 360 scheduling, clicksoftware, eam, ericsson, ERP, field service management, fsm, IFS, ifs applications, metrix, Mobile, Project Management, SAP, servicemax, slm, toa technologies, utilities, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-02-2013

Social Learning for Field Service Employees » The TEC Blog
experience can constitute a great complement to social learning technology that caters to field service management organizations. Share This   Read More     --> Trackback Address     Tags: e learning , field service management , fsm , mobile workforce , remote workforce , social learning * Name: * E-mail (private) : Web site: XHTML: You can use these tags: --> * Comments: * Spam protection: Sum of 5 + 8 ?     Notify me of followup comments via e-mail --> The TEC Blog Discussing Enterprise

GREAT PLAINS ERP SERVICE: e learning, field service management, fsm, mobile workforce, remote workforce, social learning, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
24-06-2013

Vertical Solutions Inc.—All About Field Service: Part Two » The TEC Blog


GREAT PLAINS ERP SERVICE: CRM, customer relationship management, ERP, field service management, fsm, Kris Brannock, vcontactcenter, Vertical Services Platform, Vertical Solutions, vservicemanagement, VSI, vsm, VSP, wfm, workforce management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
22-08-2013

Choosing an Open Source Vendor and Service Provider
As more companies begin to use open source, demand for direct support and services beyond the on-line community will grow. If you're looking for open source help, know what questions to ask to ensure you're getting what you need.

GREAT PLAINS ERP SERVICE: open source, vendors, providers, Free and open source, software, commercial entities, IT infrastructure, evaluation, service contract, product community.
6/21/2005

Six Sigma for IT Service Level Management
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing IT service quality. This research, which was targeted primarily at enterprises, showed that 65 percent of those surveyed acknowledge the relevance of Six Sigma for IT-based service management. While many IT organizations have yet to adopt Six Sigma for service management, 80 percent stated that they have plans to do so. This research suggests there is a growing interest in Six Sigma.

GREAT PLAINS ERP SERVICE: standard deviation. Clearly, the greater the variation, the more effort (and money) is spent dealing with the process. In Six Sigma terms, 1 indicates high variation and 6 (or more) is very low. Six Sigma is full of terminology that must be understood by any organization pursuing implementation. For those just learning about Six Sigma, a few basic definitions will ease the burden when reading about Six Sigma including: Critical to quality (CTQ) - processes that have been identified to be the most likely
10/3/2005 12:33:00 PM

The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

GREAT PLAINS ERP SERVICE: best customer service software, customer experience index, customer service management, customer service management course, customer service management courses, customer service management definition, customer service management degree, customer service management plan, customer service management skills, customer service management software, customer service management system, customer service management training, customer service software, customer service software free, customer service software open source, customer service software programs, customer service software reviews, customer .
3/14/2011 10:17:00 AM

How to Cope When Your Service Provider is Acquired
Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor's future during this mega merger era. Knowing the challenges facing big vendors, like Oracle and PeopleSoft, and their competitors can give users a negotiating edge, whether in or entering a contract.

GREAT PLAINS ERP SERVICE: they have a far greater competency than that of the Microsoft Business Solution (MBS) division, whose focus is still the lower-end of the mid-market. Simply put, the experience of Microsoft s team still need to grow to support the upper enterprise level. Moreover, the only likely eligible product that can replace some of PeopleSoft products, is Axapta 4.0 , but its release date has been pushed back from 2005 to 2006. This regrettable development will not improve matters for Microsoft. Yet, Sage/Best
6/2/2005

Transforming Your Software Product into a Service
There is a high demand for economical and efficient enterprise applications. The Internet and open source software are creating opportunities for software vendors to deliver their software as a service. By transforming your own applications, you give your clients access to your solutions on the Web, on a per-use, per-project, or subscription basis—giving them the inexpensive, accessible service they want.

GREAT PLAINS ERP SERVICE:
8/24/2007 4:15:00 PM


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