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Software Functionality Revealed in Detail
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 great plains russia


Scala and Microsoft Become (Not So) Strange CRM Bedfellows
The Scala and Microsoft alliance in the CRM arena has merits of mutual benefits, particularly in the short to medium term, but due to vacillating motives of the

great plains russia  Microsoft Business Solutions (MBS) Great Plains system and the other enterprise products within its MBS portfolio. The next release of Microsoft CRM, version 1.2, which is slated for the end of 2003, will supposedly support nine languages in total, will feature stronger reporting capabilities based on Crystal Decisions' Crystal Enterprise 9 product and improved setup and development capabilities. The integration with the MBS Solomon 5.0, 5.5, and MBS Great Plains 7.5 back office applications should be the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Exact Software Continues with Its Share of Judicious Acquisitions


Through determined and prudent product enhancement initiatives, Exact Software demonstrates itself as an earnest enterprise in the small and medium market, and it is growing its global base.

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Return on Investment for Automatic Time and Labor Management


Card auditing and calculating takes a great deal of time, particularly for companies using full-time time-keepers to calculate and audit time cards. If the time cards are handwritten, it takes even more time to review, calculate, edit, and (typically) re-enter the data into a payroll system. However, automation reduces audit time by pre-processing punches against rules defined within the system.

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Great Plains on a Shopping Spree


On January 6, in an effort to expand its customer base and reseller partner channel Great Plains, a provider of financial management software for midsize businesses, announced it plans to acquire RealWorld Corp., a developer of accounting and business solutions. In a separate move, Great Plains also unveiled plans to acquire Fixed Asset Management LLC, a wholly owned subsidiary of The Forestar Group to gain the rights to Forestar's Fixed Asset Management product, which allows a company to record, track, depreciate, and analyze its fixed assets.

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Autodesk Tackles Composites Design


There's a great future in composite materials, the next generation of lighter, stronger, safer, and more energy-efficient materials. After Siemens PLM Software acquired Vistagy more than a year ago, Autodesk yesterday announced that it has completed the acquisition of Firehole Technologies (do business as Firehole Composites), a privately held software company based in Laramie, Wyoming, that

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Process Manufacturers--Great Batch, Every Batch


If you run one hundred batches, some will be great, some will be terrible. But what causes some to be great and some to be terrible? Knowing the answer to that question can mean no more terrible batches, many more great ones, and making more money.

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Customer-oriented Banking and Account Origination


A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers.

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Build Great, Engaging Managers: The Ultimate Guide


An estimated 75% of voluntary employee turnover is influenced by managers’ behavior. Translation? Employees aren‘t quitting their jobs—they’re quitting their bosses. That’s bad news for organizations planning for innovation, succession, and market longevity. Human capital is an organization’s most valuable resource—and turnover is expensive not just in terms of sourcing, rehiring, and training costs, but also lost productivity. Learn about the three keys to creating great managers and improving employee engagement.

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The IVR Playbook: Your Guide to Choosing, Designing, Developing, and Delivering an IVR Platform that Ensures a Great Customer Experience


At its core, interactive voice response (IVR) technology allows a computer to interact with a customer through the use of voice and touch-tone telephone keypad inputs. Looked at closely from a business perspective, IVR can be a huge part of an enterprise’s customer experience.

This IVR playbook looks at things to keep in mind when considering investing in a new or upgraded IVR system. It looks at who uses IVR technology and what could indicate that it’s time to make a change to your IVR system, as well as how to achieve a positive return-on-investment (ROI), including the possibility of implementing a cloud IVR solution.

Download the playbook now to determine your IVR needs, learn how an IVR could improve productivity and reduce costs, see what's involved in building the right IVR strategy, and read examples of how other companies have achieved a positive ROI from their IVR.

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A SaaS Start-up Cautionary Tale: The Makana Experience (Or: How You Can Create a Great Product and Still Hit the Wall)


Great products and a growing customer base are not enough to succeed in the SaaS ICM marketplace. Find out why Makana, a startup SaaS vendor, found it difficult to reach profitability.

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4 Things You Should Think of Before Going Postal on Customer Service


We’ve all had bad experiences with customer service yet we still expect them to be great each time we call. I’m not saying that we should expect the worst, but maybe we should think of the following things before getting angry, frustrated, or homicidal (as someone said at the CRMe10 conference yesterday): • The customer service representative is not the owner of the company and most

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