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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 great plains users tutorial


Facing A Selection? Try A Knowledge-Based Matchmaker Part 4: User Recommendations
This tutorial identifies the significance of researching technology vendors to both buyers and vendors/VARs. Buyers require research to determine the short

great plains users tutorial  Enterprise Business System Microsoft Great Plains eEnterprise Microsoft Great Plains Solomon IV Navision Attain Navision Axapta (Formerly Damgaard Axapta) Oracle Oracle Applications QAD MFG/PRO Ramco e.Applications Relevant Business Systems INFIMACS II ROI Systems MANAGE 2000 SAP mySAP.com Syspro IMPACT Encore To accommodate different needs and/or budgets, TEC offers different options for accessing the TEC KB's content at http://webtess2.technologyevaluation.com : To access one selected vendor's data for

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Making the Move: What to Do When You’ve Outgrown QuickBooks


Your old solution provided the basic bookkeeping capabilities you needed to start your company. But now, you have more customers. More employees. More complexity. What do you do when your small business is no longer so small? Before you make the move to a more powerful accounting solution, you should gather the facts and compare solutions. Get started with 37 tips for finding the accounting solution that fits your needs.

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Fed Gives ERP A Shot In The Arm


There has been a hubbub in the public sector, with all major players fiercely competing and eventually winning important new federal contracts, primarily for components of enterprise applications. This strong government interest in ERP applications might explain a number of recent pundits’ retractions or downplaying of once brave and visionary statements of ERP obsolescence.

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Financial Reporting, Planning, and Budgeting As Necessary Pieces of EPM Part One: Executive Summary


Enterprise performance management (EPM) is an emerging portfolio of applications and methodologies with business intelligence (BI) architectures and technologies at its core.

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Facing A Selection? Try A Knowledge-Based Matchmaker Part 2: A Timesaving Solution


Since a 'one-size-fits-all' product is still not quite a viable possibility, almost every product can win provided a certain set of requirements. The Catch 22 for both buyers and vendors/VARs is to pinpoint the right opportunity in this ongoing 'dating game'. An RFP/RFI selection process can streamline the initial phase of an ERP selection process while addressing many of the buyer's vital questions.

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UNIT4 Launches Cloud ERP for New-generation Users


UNIT4, a provider of enterprise software that accommodates business change, has launched the next-generation version of its Agresso enterprise resource planning (ERP) suite for people-centric businesses, called Milestone 4. The Agresso ERP suite now provides new social and mobile technologies with for a new-generation workforce. These four—social, mobile, analytics, and cloud—touchstones are a significant departure from traditionally rigid ERP systems.

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The Insider’s Guide to Great Customer Service on the Web


Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver great customer service on the web—which is why great web self-service should be a company’s top priority. Unfortunately, many executives who would have a heart attack if their call centers were unresponsive don't show the same concern about having an unresponsive web site.

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The IVR Playbook: Your Guide to Choosing, Designing, Developing, and Delivering an IVR Platform that Ensures a Great Customer Experience


At its core, interactive voice response (IVR) technology allows a computer to interact with a customer through the use of voice and touch-tone telephone keypad inputs. Looked at closely from a business perspective, IVR can be a huge part of an enterprise’s customer experience.

This IVR playbook looks at things to keep in mind when considering investing in a new or upgraded IVR system. It looks at who uses IVR technology and what could indicate that it’s time to make a change to your IVR system, as well as how to achieve a positive return-on-investment (ROI), including the possibility of implementing a cloud IVR solution.

Download the playbook now to determine your IVR needs, learn how an IVR could improve productivity and reduce costs, see what's involved in building the right IVR strategy, and read examples of how other companies have achieved a positive ROI from their IVR.

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Has Market Been Too Harsh On Great Plains?


On June 27, Great Plains Software, Inc., a leading mid-market provider of back-office and e-business solutions, announced financial results for the fiscal quarter and fiscal year ended May 31, 2000. Despite continued growth and profitability, the market reacted to the company’s results that were below analysts’ expectations by almost halving its market capitalization in a day!

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RUM 2015: Recapping Ramco’s Great 2014


TEC's P.J. Jakovljevic reports on the annual Ramco User Meet (RUM) 2015 event, and gives the latest on the ERP and HCM vendor's very successful 2014, the new company culture helping to drive change, and Ramco's path to becoming a real competitor on the enterprise application scene.

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UNIT4 to UK Public Sector ERP Users: Look at Us!


It is not surprising to hear that enterprise resource planning (ERP) systems are not particularly beloved by their users. Indeed, companies are not exactly infatuated with their pricey enterprise system “toys” the way some consumers love their tablets or smartphones (not to mention the unconditional way my 5.5-year-old loves her teddy bear). So the recent InformationWeek piece on users being

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