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4 Things You Should Think of Before Going Postal on Customer Service
We’ve all had bad experiences with customer service yet we still expect them to be great each time we call. I’m not saying that we should expect the worst, but
expect them to be great each time we call. I’m not saying that we should expect the worst, but maybe we should think of the following things before getting angry, frustrated, or homicidal (as someone said at the CRMe10 conference yesterday ): • The customer service representative is not the owner of the company and most of the time follows the instructions he or she is given, even when they do not make sense—shooting the messenger will probably not be noticed by the decision makers who could
Discrete Enterprise Resource Planning (Discrete ERP) RFI / RFP Template
Financials, Human Resources, Manufacturing Management, Inventory Management, Purchasing Management, Quality Management, Sales Management, Product Technology
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The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Top Ten Ways To Get More From Your SharePoint Deployment
No portal is an island—or at least, it shouldn’t be. While SharePoint is great for sharing documents, it doesn’t integrate easily with the rest of your
be. While SharePoint is great for sharing documents, it doesn’t integrate easily with the rest of your enterprise. To be truly useful, your portal needs to bring together all your users and connect to all your applications. Read about identity and context virtualization—a next-generation integration solution.
BOSAL Selects Infor's Micro-vertical Automotive Suite
The Infor LN enterprise resource planning (ERP) system seems to have a great new life under Infor and with help from its sibling products (and is far away from
seems to have a great new life under Infor and with help from its sibling products (and is far away from the infamous days and years of previous owners under the plagued brand name Baan ). Most recently, BOSAL , a leading manufacturer of complete emission control systems for passenger cars, trucks, and industrial applications, catalytic converters, towbar systems, roofbars and roofracks, wind deflectors, jacks and toolkits, precision steel tubing, vehicle cabins, irrigation equipment, and energy
Everything You Ever Wanted to Know About LMS But Were Afraid to Ask-Well Maybe Not Everything!
Today, if a company wants to retain its employees, it must take great strides to make their jobs more rewarding. To give their employees the learning experience
employees, it must take great strides to make that experience a rewarding one. Organizations must be willing to develop and nurture their employee's career goals by creating what I like to call, a recipe for success —a recipe that not only benefits the employee, but the company too. This recipe should include a well-rounded talent management strategy, a pinch of competency objectives, and a heaping spoonful of learning management. Learning management coupled with thoroughly planned learning processes
Four Reasons to Outsource Your DNS
Do-it-yourself projects are great and can save you money, just not when it comes to doing your own DNS. With someone else managing your DNS, you can improve
DNS Do-it-yourself projects are great and can save you money, just not when it comes to doing your own DNS. With someone else managing your DNS, you can improve your own workflow since you will have the time to focus on what you do best (rather than having to put out DNS fires time and time again). In this paper, learn about four different reasons why outsourcing your DNS will actually save you money and time in the long run.
The Outsourcer’s Guide to Success: Nine Factors for Great Governance
For many organizations, undertaking IT and business process outsourcing involves everything from finding and assessing providers, to selecting locations, to
Success: Nine Factors for Great Governance For many organizations, undertaking IT and business process outsourcing involves everything from finding and assessing providers, to selecting locations, to determining which services are required. But the hardest part of outsourcing occurs after the deal is done. To help businesses ensure consistency in outsourcing governance, there are nine critical factors to keep in mind that can help guarantee its success.
Best Practices—Social Recruiting: Five Tips to Improve Efficiency and Get Better Results
Social recruiting is just one aspect of a multichannel recruiting strategy, but it’s one you can’t afford to overlook. Social networks are a great way to
Social networks are a great way to diversify your recruiting strategy and take advantage of social communities. But social recruiting is more than just having a Facebook page or tweeting job postings. Done well, social recruiting can increase your reach, improve the quality of your hires, and reduce your sourcing costs. Read on for five tips that will make the most of your social recruiting efforts and get better results.
Microsoft to Add
By adding nonprofit and public sector accounting capabilities to the forthcoming MBS Great Plains 8.0 release via acquiring a former independent software vendor
Encore Functionality to MBS Great Plains 8.0 Part One: Event Summary Event Summary On April 27, Microsoft Corporation 's (NASDAQ: MSFT) Microsoft Business Solutions ( MBS ) division announced the acquisition of accounting products from a Winnipeg, Manitoba, Canada-based vendor, Encore Business Solutions , Inc ., that could be critical to the success of the customers and partners in the public sector. The acquisition includes Encore's not-for-profit (NFP) accounting products and the intercompany payables
The Insider’s Guide to Great Customer Service on the Web
Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver great customer service on the web
Insider’s Guide to Great Customer Service on the Web Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver great customer service on the web—which is why great web self-service should be a company’s top priority. Unfortunately, many executives who would have a heart attack if their call centers were unresponsive don't show the same concern about having an unresponsive web site.
TDWI Conference in Chicago: The BI-cycle Still Running
Recently, I attended the TDWI Conference in Chicago. This conference was a great opportunity to learn insights from the people who are involved in the industry.
This conference was a great opportunity to learn insights from the people who are involved in the industry. In each conference, it’s always interesting to see how the BI sector has matured. The interest in gaining more and more control and improvement in the BI terrain is still a growing process. I’m glad to know there is still a lot to say and do in the data management space. I also had the opportunity to talk to really interesting people about the software they represent. Below are summaries of
A SaaS Start-up Cautionary Tale: The Makana Experience (Or: How You Can Create a Great Product and Still Hit the Wall)
Great products and a growing customer base are not enough to succeed in the SaaS ICM marketplace. Find out why Makana, a startup SaaS vendor, found it difficult
You Can Create a Great Product and Still Hit the Wall) This article has gone through several twists: it was initially conceived as an examination of the Makana product line in early 2009. I changed tack upon Makana’s acquisition by Salary.com during the second half of that year. The latest plot turn in the Makana saga is a recent e-mail I received from a Salary.com representative, issuing a no-comment with respect to Makana, as Salary.com intends to exit the sales compensation business. As for Makana, i
The Mobile Enterprise
Enterprises worldwide are realizing that mobile solutions can deliver great improvements in business performance. Successful organizations understand that
mobile solutions can deliver great improvements in business performance. Successful organizations understand that mobile applications create fundamental value in key business processes, as well as the potential for improved customer satisfaction and increased revenue. Do how do you get from here to there? Don’t miss our four-point deployment checklist for success.
Microsoft Great Plains Procures eProcure At Last
In a somewhat belated and long deliberated move, Microsoft Great Plains has struck an OEM partnership deal with Clarus to provide eProcure, an end-to-end e
Great Plains Procures eProcure At Last Microsoft Great Plains Procures eProcure At Last P.J. Jakovljevic - August 13, 2001 Event Summary On July 10, Microsoft Great Plains Business Solutions , a business applications division of Microsoft Corporation (NASDAQ: MSFT), announced a strategic relationship with Clarus Corporation (NASDAQ: CLRS) to deliver a customized Internet-based procurement solution for direct and indirect products and services, providing real-time purchase-order creation, approval
Great Plains’ Latest Product Offering &; Ready to Stampede the SME Market?
Great Plains announced during its Stampede 2000 annual partner meeting significant extensions to its product offering. The following is our view of Great Plains
Stampede the SME Market? Great Plains' Latest Product Offering Ready to Stampede the SME Market? P.J. Jakovljevic - November 1, 2000 Event Summary In September, Great Plains unveiled new e-business solutions and services during its 15th annual Stampede to Fargo, a four-day international business conference for Great Plains partners. Value added resellers (VARs), consultants and solution developers who sell, support and develop integrated products for Great Plains e-business solutions, attended the
How Great Is Great Plains' Manufacturing Offering (Did Somebody Say Microsoft)?
Great Plains informed us during its Convergence 2001 annual user conference about its initial strides into the discrete manufacturing market. The following is
Great Is Great Plains' Manufacturing Offering (Did Somebody Say Microsoft)? Event Summary Great Plains is a leading small-to-mid-market provider of back-office and e-business solutions. In March 2001, the company (still an independent entity at the time) held Convergence, a four-day annual user conference and international business event for its customers. Although not given much attention at Convergence, Great Plains' foray into the discrete manufacturing market caught TEC's attention. While the
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