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APICS 2009 Convention: Day 2
The conference really started today, with a general session featuring guest star speaker Jason Jennings, business thought leader and best-selling author. And

guest  a general session featuring guest star speaker Jason Jennings, business thought leader and best-selling author. And quite a showman, we might add. At first, we learned a few new jokes and found out who the most effective (and by “effective,” we mean “adaptable”)  companies in the world are (among them: IKEA, Staples, Koch, and Smuckers). You’ll notice that not all of them are among the most financially successful companies worldwide. Jennings talked about the five discoveries he has made Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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ScotiaMcLeod
Upgrading to CRM solution increases value of relationships for financial services firm. ScotiaMcLeod (www.scotiabank.com) is the investment arm of Scotiabank

guest  Global Relationship Management | Guest Relationship Management | Network Relationship Management | Online Customer Relationship Management | Outsourcing Relationship Management | Partner Relationship Management | Professional Relationship Management | Providing Relationship Management | Sales Relationship Management | Selective Relationship Management | Service Relationship Management | Small Business Customer Relationship Management | Source Customer Relationship Management | Strategic Relationship Read More...
Intuit and LinkedIn Team Up to Help Small Businesses Find Talent
Per Intuit’s most recent Small Business Employment Index, the employment rate is gradually improving. Intuit and LinkedIn have agreed to host the first “Hire

guest  than $400) Insights from guest speakers like Bill Rancic, an entrepreneur, best-selling author, and TV personality (remember the first “Apprentice” season); Rhonda Abrams, a USA Today columnist and renowned author of more than 15 books focusing on small business; Intuit CEO Brad Smith; and LinkedIn CEO Jeff Weiner This event is less a formal alliance than it is an opportunity for Intuit and LinkedIn to help small businesses make the right hiring decisions by offering the tools small businesses need Read More...
Sub-metering a Hotel for LEED Certification
The Proximity Hotel in Greensboro, North Carolina, is the first hotel in the US to receive Leadership in Energy and Environmental Design (LEED) certification at

guest  the highest priority on guest comfort. The owner's goal is a sustainable, energy-efficient hotel that never compromises guest comfort. Learn more now. Read More...
Grape Escape 2010: Of Cloud & Angels, Fun & Games, and “In Vino Veritas” - Part 4
Part 1 of this blog series talked about the historical background of the JRocket Marketing Grape Escape(TM) event. Grape Escape has become a June fixture over

guest  (Song theme: Be Our Guest ) Be our guest, be our guest, put our systems to the test, We have so much to be proud of: Disney thinks that we’re the best! Be impressed! We don’t rest! And Meridian’s not stressed— If you need a new space mountain, or a maple tree sized fountain, We don’t shirk, we don’t hedge, After all, we have an edge: InfraSTRUCTure lifecycle management. We get construction done, and have a lot of fun, So be our guest, be our guest, be our guest! UNIT4 (Song theme: Both Sides Read More...
The Art, Science, and Software behind (Optimal) Retail Pricing: Part 1
The “Four Ps” of marketing strategy, also known as the "marketing mix," are basically applicable to all businesses. TEC’s two-part blog post series in 2008 talked about the importance of pricing management in a down economy. Price and promotion in particular are the lubricants in retailing, although the two remaining Ps--product and place, are indisputably important there as well. In his guest

guest  as well. In his  guest author article in Retail Info Systems (RIS) News , Wayne Usie, senior vice president of retail at JDA Software, remarks  that one doesn’t have to go far to see the impact the economy is having on retailers. The evening news is plagued with store closings, while “going out of business signs” and ominously empty “for rent” spaces seem to pop up on every corner. Retail trade is one of the world’s most widespread activities. According to DemandTec ’s annual report , Read More...
Server and Desktop Solutions: What the Research Means for Small and Medium Enterprises
Different types of organizations show distinct preferences when assigning importance to the criteria on which to base their operating system selection. Small and medium enterprises need to carefully analyze the available data to accurately evaluate their strategic IT investments.

guest  Business School. Grubisic is guest editor for a special issue (entitled Evaluation in IT ) of the Communication in Dependability and Quality Management (CDQM) international journal. His research, Evaluating Strategic Information Technology Investment: An Appraisal of Software Alternatives for Small to Medium Enterprises , was presented at the 2006 European Conference on Information Technology Evaluation, in Genoa (Italy). He can be reached at igor.grubisic@gmail.com . Read More...
Automating Your Call Center Feedback
Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with "that company." Are your customers saying this about your local contact center? If so, do you know why? Learn why you should update your customer feedback systems.

guest  it (either while the guest is on the call, or shortly thereafter.) Each method has advantages, each has drawbacks. Overall, most centers find they receive the biggest benefit for the cost by choosing the automated solution. Why is Automated the Better Solution? For starters, any time an agent spends taking feedback, is time taken away from making new calls. That’s time spent on a customer who’s already been served, as opposed to a new call. If meeting call quotas are important, the lost time on Read More...
Can You Afford Not to Invest in Usability?
I’m in the productivity business. At some level, we all are. We’d like to think that whatever solution we’re selling or service we’re providing will offer a benefit or make life better in some way. So long as we’re in an organization with limited finances (which probably includes most for-profit and not-for-profit organizations these days) we need to measure “better” in two ways. One way of

guest  Manager s Desk ) by Guest Blogger  ( see bio ) , Hugh Alley   I’m in the productivity business. At some level, we all are. We’d like to think that whatever solution we’re selling or service we’re providing will offer a benefit or make life better in some way. So long as we’re in an organization with limited finances (which probably includes most for-profit and not-for-profit organizations these days) we need to measure “better” in two ways. One way of making things “better” means Read More...
Intuit and LinkedIn Team Up to Help Small Businesses Find Talent
Per Intuit’s most recent Small Business Employment Index, the employment rate is gradually improving. Intuit and LinkedIn have agreed to host the first “Hire Smart” event for small businesses looking to hire their first employees. This free event at Intuit’s HQ in Mountain View, California, is slated for April 27, 2013. <!--more--> After attending a number of practical sessions, event

guest  than $400) Insights from guest speakers like Bill Rancic, an entrepreneur, best-selling author, and TV personality (remember the first “Apprentice” season); Rhonda Abrams, a USA Today columnist and renowned author of more than 15 books focusing on small business; Intuit CEO Brad Smith; and LinkedIn CEO Jeff Weiner This event is less a formal alliance than it is an opportunity for Intuit and LinkedIn to help small businesses make the right hiring decisions by offering the tools small businesses need Read More...
Grape Escape 2013: Customer Value a Priority for Both SYSPRO and UNIT4—Part 2 » The TEC Blog
Discussing Enterprise Software and Selection

guest  Oracle. Another Grape Escape guest from the UK, Paul Ringham, who manages UK Local Government practice at BT Global Services, a large British information technology (IT) service company and a partner of UNIT4, also confirmed this and brought to light some interesting facts about changing patterns of governmental IT spending in that country. More specifically, Mr. Ringham mentioned that governments of all levels in the UK (and probably in other regions too) are experiencing strong turmoil due to Read More...

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