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A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

guided voice mail  for customer-facing employees, and guided experiences. Another challenge according to the survey is the ability to audit customer transactions, which is always a good starting point for any type of analysis.   Conclusion Attensity has positioned itself as a serious contender in the CEM space owing to its well-defined methodology (LARA) and professional services offerings, providing customers with not only the software but also the necessary expertise from its staff to help organizations take advantage Read More
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » guided voice mail


Software as a Service beyond Customer Relationship Management and Sales
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom

guided voice mail  but also addresses the guided selling, proposal generation, and multilevel channel management tasks associated with sales configurators (for more information, see CRM for Complex Manufacturers Revolves Around Configuration Software ). Webcom touts that its software solutions provide the same level of depth as the on-premise peer products from Cincom Systems , Oracle , Trilogy , Selectica , Firepond , Big Machines , Access Commerce , etc., but without the highly involved and lengthy implementations Read More
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

guided voice mail  search engines, knowledge bases, guided navigation, user forums, collaboration, personalization, multichannel (e-mail, instant messenger [IM], integrated voice response [IVR], call centers), and so on, lead us to the emerging part of CRM software applications, specifically applications that enable customer service organizations to more effectively resolve service requests and answer questions. What Service Resolution Management Offers Built on KM and search technologies, SRM (not to be confused with Read More
The Lesser-Known (Social) Facts about Microsoft Dynamics CRM
With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products and dominate the CRM market? TEC

guided voice mail  process management (BPM) through guided dialogs, and a brand new Performance Management module. Customer wins—Customers reportedly continue to choose Microsoft Dynamics CRM over the competition. For example, Century Payments switched from salesforce.com to Microsoft Dynamics CRM Online and is realizing $300,000 (USD) in annual savings. The switch took just 2 weeks and in the first 6 months, the company was able to triple the number of sales agents, from 50 to 160. In addition to using Microsoft Read More
(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

guided voice mail  with customer information and guided scripts; a refresh button to synchronize with the CTI system; and integration with Consona Enterprise CRM are additional features designed to maximize business productivity. The solution integrated with other CTI platforms and CTI connectors, such as Aspect , Avaya , Cisco , Genesys , Mitel , and Nortel , for telephony and interactive voice response (IVR) system. Consona Enterprise CRM’s mobile solutions operate seamlessly across multiple devices, extending the Read More
Hosted VoIP Buyers Guide
If you’re looking for ways to trim costs at your business, you might want to consider opting for a hosted voice over Internet protocol (VoIP), or virtual

guided voice mail  VoIP Buyers Guide If you’re looking for ways to trim costs at your business, you might want to consider opting for a hosted voice over Internet protocol (VoIP), or virtual private branch exchange (PBX) phone system. In a hosted setup, the system is provided and managed by an outside service. Learn how hosted services can give your small business the veneer of a big company with a sophisticated and comprehensive telephony system. BEGINLYX Read More
C2C Systems Inc.
C2C is a self-funded, privately held software vendor that provides advanced solutions for e-mail management and e-discovery. Its e-mail archiving and e-mail

guided voice mail   Read More
E-mail Archiving: A Business-critical Application
Small and medium businesses are especially vulnerable to disruptions caused by e-mail loss, compliance demands, and the threat of e-discovery. Yet these

guided voice mail  email archiving,email archiving appliance,email archiving benefits,email archiving best practices,email archiving companies,email archiving comparison,email archiving compliance Read More
Hosted VoIP vs VoIP PBX: Which Is Better for Your Business?
Your company has decided to upgrade its phone systems to voice over internet protocol (VoIP), but do you know which VoIP system will serve your company best

guided voice mail  VoIP vs VoIP PBX: Which Is Better for Your Business? Your company has decided to upgrade its phone systems to voice over internet protocol (VoIP), but do you know which VoIP system will serve your company best? Identifying the right VoIP technology will ensure that all your growing needs are meet at the optimal price. This guide illustrates the differences between two VoIP technologies and can help you identify the best phone system technology for your business needs. Read More
E-mail Discovery: Amendments to Federal Rules of Civil Procedures
The rise of electronic records is having a profound effect on business litigation. Electronic records are now so important that the litigation rules in US

guided voice mail   Read More
How Your Employees May Be Exposing You to Legal Risks through Misuse of E-mail
Read this white paper to learn about the areas of potential legal liability and exposure that arise not only through the purely internal activities of your

guided voice mail   Read More
Is Poor Email Management Putting Your Organisation At Risk?
Organisations are driven by e-mail, whether they are private companies or operating within the public sector. While regulations are often specific to various

guided voice mail  e-mail management,poor e-mail management,e-mail preservation,e-mail archiving,eDiscovery,e-mail storage,information management system,information management costs,C2C,C2C Systems Read More
E-mail Marketing vs. Spam: A 10-round Smack-down
Whether you’re a heavy e-mail marketer, or thinking about using e-mail to market to prospects and customers, there are plenty of challenges to work through

guided voice mail   Read More

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