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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

h part 10  windows, and multiple fonts. H - I   Horizontal Applications - Applications that include functionality across corporate disciplines, such as Sales, Marketing, or Service. IM - Instant Messaging. The ability for two or more users who are online to communicate via text in real time on their computers. Inference Engine - A problem resolution engine that prompts the user to answer questions about the problem that they have, and based on the answers, will ask additional questions or make recommendations Read More...
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Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
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Documents related to » h part 10


“Act Vertical” vs. “Go Extinct” Retailers - Part 2
Part 1 of this blog series set the historical background for the supply chain management (SCM) evolution and presented the advantages and shortcomings of

h part 10  nodes, a strategy that hardly anyone recommends or pursues today (as mentioned in Part 1 ). The downside of owning such assets is getting locked into high costs and capital investments, with potentially inflexible capacity. Even many consumer goods manufacturers have been increasingly shedding their plants. Acting vertical, on the other hand, does not require retailers to own inflexible and costly manufacturing and other supply chain assets —yet it enables them to operate as though they do. This Read More...
Meridian Systems’ “Catch Up” Challenge in the Capital Infrastructure Industry - Part 2
Part 1 of this blog series covered the spectrum of Meridian Systems’ Proliance solution for Tier One, multi-billion-dollar global companies. It also analyzed

h part 10  Systems’ “Catch Up” Challenge in the Capital Infrastructure Industry - Part 2 Part 1 of this blog series covered the spectrum of Meridian Systems’ Proliance solution for Tier One, multi-billion-dollar global companies. It also analyzed Meridian 's early bet on leveraging Microsoft Office Business Applications (OBAs),  and harnessing the Building Information Modeling (BIM) technology collaboration that is revolutionizing the capital infrastructure industry. Meridian, which promotes its Read More...
Vendors Jostle and Profess Economic Stimulus Readiness - Part III
Part I of this series analyzed the opportunity as well as the related attached strings stemming from the American Recovery and Reinvestment Act of 2009 (ARRA

h part 10  as follows: the economic health (or malaise rather these days, as explained in Part I ), global demand exceeding capacity (in terms of natural resources and human resources),  geopolitics , and  globalization . The globalization trend was illustrated by the much faster real  gross domestic product (GDP)  growth (in terms of annual percentage changes) of China, India, and the  United Arab Emirates (UAE)  as compared to the US, both recently recorded and projected for the future. According to the Read More...
Survey: Women in Business Intelligence
Are you a woman working in BI? Do you work with women in BI? Take our survey. This is part of the research for a special report I’m preparing on the role of

h part 10  BI? Do you work with women in BI? Take our survey . This is part of the research for a special report I’m preparing on the role of women in the field of business intelligence (BI). I previously summarized some of the thinking behind this research ( Are You a “Data Geekette”? ), and I’ve received a wide range of comments on the blog and via Twitter: Most ridiculous thing I've read in weeks... I have been a woman in IT for over 15 years, the last 6 as a contractor effectively ‘on the market’ Read More...
Facing A Selection? Try A Knowledge-Based Matchmaker Part 3: Comparing Three ERP Vendors
This part illustrates how selecting the right ERP product depends on each client's requirements. Epicor, QAD, and Ramco Systems' rank can change with different

h part 10  Selection? Try A Knowledge-Based Matchmaker Part 3: Comparing Three ERP Vendors Executive Summary Selecting a piece of enterprise application software has never been an exact science. Vendors' hype, consultants' conflict of interest, users' doubts, tediously long selection processes, and unclear decisions rationale are some of the unfortunate watchwords for most selection practices. It is daunting for corporate IT buyers to discern the true capabilities, strengths and weaknesses of a given enterprise Read More...
The Power of Knowledge -- Knowledge is Power (Part 2)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

h part 10  Power of Knowledge -- Knowledge is Power (Part 2) Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service management (SSM) suite . One such broad SSM suite has been offered by Servigistics . Servigistics’ Service Knowledge Management (SKM) solution, the newest module within Servigistics SSM , is designed to meet the requirements of the technical service organizations that manage complex problem Read More...
The Power of Knowledge -- Knowledge is Power (Part 3)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

h part 10  with regard to resolution history and part availability can be automatically delivered as notifications back to the planning process so that everyone’s processes improve. SKM can also attach possible parts to resolutions, ranked by probability, and provide links to Servigistics Parts Locator to identify the sourcing options. As for the link with the Servigistics Workforce Management modules , with the access to and from the Service Command Center and Service Mobility solutions, SKM could assign the Read More...
The Wizardry of Business Process Management - Part 4
Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing

h part 10  being at the very heart of BPM (remember the Tin Man from Part 2 ?). Thus, Pega’s software architecture  is layered, model-driven , and standards-based to leverage (fit into) existing IT investments. The product supports typical application programming interfaces (APIs ), including extensible markup language (XML ) and electronic data interchange (EDI ) adapters, but in most implementations, integrations to both legacy and SOA-based systems require no coding, using the standard integration forms to Read More...
To SaaS or Not, Is That a Question? - SaaSy Discussions (Part IIb)
The first part (Part II) of this blog series described the opportunities for software as a service (SaaS) or on-demand applications, especially in the current

h part 10  skill sets and define how to fill them. This part continues with the other major remaining technical considerations before any vendor can embark on delivery of a SaaS offering. The Tenancy Decision While the true multi-tenant design approach for SaaS is the best in terms of highest scalability and lowest operational overhead (and it allows moderate to extensive software modifications), it also requires the highest initial investment. Thus, in some cases, the traditional single-tenant hosted/ application Read More...
Is Epicor Poised to Rule the Mid-Market Retail Sector? (Part II)
Part I of this blog topic  introduced Epicor Software and its traditional vertical solutions. It also analyzed Epicor's forays into the attractive retail sector

h part 10  Epicor Poised to Rule the Mid-Market Retail Sector? (Part II) Part I of this blog topic   introduced Epicor Software and its traditional vertical solutions. It also analyzed Epicor's forays into the attractive retail sector via the CRS acquisition two years ago. Designed for integration and scalability, the  Epicor/CRS Retail Suite can support a wide variety of retail enterprises' requirements. These environments range from the rapidly expanding regional retailer requiring point-of-sale (POS) , Read More...
Frankie Does ERP, Part 2
[Editor’s note: Frank is not a composite character. He is a real person, employed at a real company. I’ve changed certain identifying particulars at his request

h part 10  2010: Find out what happens next, in Part 3 ! Frankie’s resources (to date) Reader comments from Episode 1 TEC's Software Selection Methodology TEC Advisor ERP Selection Challenge: Sage vs. Microsoft Read More...
Bonitasoft, Part 2: Interview with Marketing VP Mac McConnell
Part 1 offered some background on Bonitasoft, provider of open source business process management (BPM) software, and highlighted its approach of targeting

h part 10  Part 2: Interview with Marketing VP Mac McConnell Part 1 offered some background on Bonitasoft, provider of open source business process management (BPM) software, and highlighted its approach of targeting process owners. To further flesh out Bonitasoft’s value prop, we recently talked to Mac McConnell, Bonitasoft’s vice president of marketing. He is responsible for all aspects of global marketing, including brand awareness, communications, demand and lead generation, and go-to-market Read More...
10 Steps to Software Validation
Software validation is required by any company covered by the US Food, Drug and Cosmetic Act and 21 CFR Parts 210 & 211. Many small to midsize companies see

h part 10  any company covered by the US Food, Drug and Cosmetic Act and 21 CFR Parts 210 & 211. Many small to midsize companies see this as an overwhelming task, but when approached in a logical manner, it doesn't have to be. This white paper will guide you through ten steps in making your validation run more smoothly and successfully. Read More...
To SaaS or Not, Is That a Question? - SaaSy Discussions (Part IIc)
The first part (Part II) of this blog series described the opportunities for software as a service (SaaS) or on-demand applications, especially in the current

h part 10  SaaS or Not, Is That a Question? - SaaSy Discussions (Part IIc) The first part (Part II) of this blog series  described the opportunities for software as a service (SaaS ) or on-demand applications, especially in the current difficult economic milieu. Part II and Part IIa then analyzed the  top five SaaS assumptions (misconceptions) recently outlined by  Gartner . Part IIa and Part IIb also analyzed the major technical considerations that any vendor has to go through before it can embark on Read More...

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