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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 h part 12


The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

h part 12  windows, and multiple fonts. H - I   Horizontal Applications - Applications that include functionality across corporate disciplines, such as Sales, Marketing, or Service. IM - Instant Messaging. The ability for two or more users who are online to communicate via text in real time on their computers. Inference Engine - A problem resolution engine that prompts the user to answer questions about the problem that they have, and based on the answers, will ask additional questions or make recommendations

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Software Test Tools

Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gathering requirements to supporting the live system. Some vendors concentrate on a single part of that life cycle. The software test tools knowledge base provides functional criteria you might expect from a testing tool, the infrastructure that supports the tool, and an idea of the market position of the vendor.  

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Documents related to » h part 12

Customer Relationship Management Strategies Part One: Changing Your Approach


Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However, without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success and full potential from their CRM system.

h part 12  Relationship Management Strategies Part One: Changing Your Approach Introduction When most people think of enterprise systems they imagine huge racks of server, large memory banks, and an IT department of hundreds of employees or they picture project plans that can fill a three-ring binder and has implementation time that spans years. Customer relationship management (CRM) systems are thought to be the domain of large international corporations and considered overkill for mid-market companies. Read More

Increasing the Value of Your Enterprise Through Improved Supply Chain Decisions Part 2: Financial Metrics


If the key financial metrics for creating corporate value relate to costs, capital charges and consumption, and profitability, then the corporate capabilities or competencies required to drive those metrics must include controlling supply chain costs, managing supply chain cycle time, and optimizing responsiveness to the marketplace.

h part 12  Metrics Matrix 5 Click here to view larger image This concludes Part Two of a three-part article. Part One discussed the Supply Chain in terms of corporate objectives. Part Three will cover how Supply Chain Decisions Create Supply Chain Capabilities. 4 Crosby, Philip B., Quality is Free: The Art of Making Quality Certain, (McGraw-Hill, 1979) Juran, Joseph, M., Juran on Leadership for Quality, (Free Press, 1988) Deming, W. Edwards, Out of the Crisis, (Massachusetts Institute of Technology, Center for Read More

Can We Intelligently Use Part Numbers to Configure and Order the Right Products?


In the industrial automation industry, an overlooked, fatal flaw of sales configurator solutions is their inability to simultaneously configure part numbers and products. A greater concern is their inability to "decipher" product specifications from part numbers—that is, in reverse.

h part 12  could denote 480 volts, H could denote 208 volts, and DA could denote120/220 volts. Likewise, the number 5 could stand for 5 horsepower, the number 10 for 10 horsepower, and so on. Similarly, 10A might denote 10 amperes, and 20A , 20 amperes. For colors, blue (the default, let's say) might not require a code, but R could signify red, and G could signify green . Thus, if somebody wanted a blue 480-volt, 5-horsepower, 10-ampere contactor, the person would fax in an order for catalog number B510 . As this Read More

Federal Procurement Essentials: Sealed Bidding


Selling to the government can bring new life to contract winners, particularly small and medium businesses. In fact, organizations that understand and leverage federal acquisition methods and processes can grow from scratch to a profitable bottom line, whatever their size.

h part 12  G. Contract administration data H. Special contract requirements Part II - Contract Clauses I. Contract clauses Part III - List of Documents, Exhibits, and Other Attachments J. List of documents, exhibits, and other attachments Part IV - Representations and Instructions K. Representations and certifications L. Instructions, conditions, and notices to bidders M. Evaluation factors for award Nevertheless, when some flexibility is necessary, feasible, and authorized (FAR 16.203), a simplified contract Read More

It’s About Process (or Ability to be Responsive) -- Part II


Part I of this blog series introduced the notions of workflow automation and business process management (BPM). It also tackled the similarities and subtle differences between the two related software categories. Microsoft, for example, informally demarcates the Microsoft Windows Workflow Foundation (WF) focus on "internal processes" from Microsoft BizTalk Server's "external BPM" use. Namely

h part 12  established with about 50 high-profile customers.  For more information on the Q2O/CPQ market, see TEC 's earlier article entitled Q2O Systems: Solutions for Quotation Management and Pricing Configuration. Part III of this blog series will delve into Webcom’s particular brand new on-demand workflow/BPM offering called ResponsAbility . In the meantime, your comments, thoughts, suggestions or individual experiences with workflow/BPM solutions are more than welcome. BEGINLYX� Read More

Global Trade Applications in Global Credit Crunch - Part III


Part II of this blog series allowed members of the two global trade management (GTM) software providers, TradeBeam and Precision Software, to voice their outlooks on the market (in light of the recent global trade decline). But at the end of the post I introduced the question of the possible threat to GTM providers coming from the large enterprise resource planning (ERP) providers. Given that

h part 12  Applications in Global Credit Crunch - Part III Part II of this blog series allowed members of the two global trade management (GTM) software providers, TradeBeam and Precision Software , to voice their outlooks on the market (in light of the recent global trade decline ). But at the end of the post I introduced the question of the possible threat to GTM providers coming from the large enterprise resource planning (ERP) providers. Given that SAP, Infor and Oracle now have their own GTM offerings , and Read More

The Wizardry of Business Process Management - Part 3


Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts and parcels, and the software category’s value proposition. At the end of the article, I mentioned my recent attendance of a witty presentation that attempted to explain the essence of BPM via some humor and metaphor of the classic “Wizard of Oz” movie. Namely, on March 23, 2009,

h part 12  spirit of the event here . In the main part of his presentation in Part 2 , Trefler maintained that to follow the Yellow Brick Road, which will lead any business to Oz (and back to profitability ), requires three capabilities in particular, starting with the ability to directly capture business objectives into the BPM system by the business users . It cannot be overemphasized how important it is for business users to be able to capture corporate objectives directly into the software technology so that Read More

Global Trade Hits Home at MegaResistCap-Part IV: Blinded Me with Science


At the end of part III of this series, the software selection team at MegaResistCap had turned in their software selection votes to the company’s executive operating committee. Jim, director of information technology (IT), was anxiously awaiting the voting result, which was now being announced by Francois, the company’s chief legal counsel. Francois wasn’t one to mince words, and got right to the

h part 12  Trade Hits Home at MegaResistCap-Part IV: Blinded Me with Science At the end of part III of this series, the software selection team at MegaResistCap had turned in their software selection votes to the company’s executive operating committee. Jim, director of information technology (IT), was anxiously awaiting the voting result, which was now being announced by Francois, the company’s chief legal counsel. Francois wasn’t one to mince words, and got right to the point: “It is with great Read More

SAP HANA: A Fast Developing “Toddler” - Part 2


Part 1 of this blog series analyzed a snapshot of the SAP HANA offerings’ achievements at the time of the product’s first anniversary in June 2012. SAP is now a de facto database provider that intends to become the #2 database vendor by 2015. The company’s recently unveiled real-time data platform combines the SAP HANA platform, Sybase data management offerings, and SAP BusinessObjects solutions

h part 12  HANA: A Fast Developing “Toddler” - Part 2 Part 1 of this blog series analyzed a snapshot of the SAP HANA offerings’ achievements at the time of the product’s first anniversary in June 2012. SAP is now a de facto database provider that intends to become the #2 database vendor by 2015. The company’s recently unveiled real-time data platform combines the SAP HANA platform, Sybase data management offerings, and SAP BusinessObjects solutions for  enterprise information management (EIM) . The Read More

Maximizer CRM 12: CRM Certification Report


Maximizer CRM 12 is now TEC Certified for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

h part 12  online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More

Up Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2


In part one of my interview with Martin Schneider, Senior Director of Communications at SugarCRM, we discussed the history of SugarCRM and the open source customer relationship management (CRM) space. Part 2 describes SugarCRM’s approach to development, their partner ecosystem, and how social media has changed CRM.Q: About development—most of it is done by your team of programmers

h part 12  Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2 In part one of my interview with Martin Schneider , Senior Director of Communications at SugarCRM , we discussed the history of SugarCRM and the open source customer relationship management (CRM) space. Part 2 describes SugarCRM’s approach to development, their partner ecosystem, and how social media has changed CRM. Q: About development—most of it is done by your team of programmers, right?   A: That’s Read More

Why Selecting an ERP System Is Like a 12-Step Recovery Program


So, I was looking over this article, and it suddenly occurred to me that there are uncanny similarities between AA’s 12-step program and the ERP selection process. Is your business on the road to recovery? Find out! *Step 1 "We admitted we were powerless over alcohol—that our lives had become unmanageable." ERP selection translation: For “alcohol,” substitute “broken business

h part 12  ourselves, and to another human being the exact nature of our wrongs. ERP selection translation : Business process modelling, part 1—defining your as is processes. Step 6 ... were entirely ready to have God remove all these defects of character. ERP selection translation : Business process modelling, part 2—defining your to be processes. Step 7 ... humbly asked Him to remove our shortcomings. ERP selection translation : Sending your RFI to system vendors. Step 8 ... made a list of all Read More

Taking Stock of TAKE Supply Chain Solutions - Part 2


Part 1 of this blog series introduced TAKE Supply Chain, a supply chain management (SCM) division of TAKE Solutions, Ltd. The TAKE Solutions parent company is a global technology solutions and service provider, with significant focus across two principal business areas – life sciences and SCM, with an almost even breakdown of revenues between these divisions (the company is

h part 12  Stock of TAKE Supply Chain Solutions - Part 2 Part 1 of this blog series introduced TAKE Supply Chain , a  supply chain management (SCM)  division of TAKE Solutions, Ltd. The TAKE Solutions parent company is a global technology solutions and service provider, with significant focus across two principal business areas – life sciences and SCM, with an almost even breakdown of revenues between these divisions ( the company is listed on the Indian Stock Exchange ) . My blog post first described TAKE Read More