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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

h part 3  windows, and multiple fonts. H - I   Horizontal Applications - Applications that include functionality across corporate disciplines, such as Sales, Marketing, or Service. IM - Instant Messaging. The ability for two or more users who are online to communicate via text in real time on their computers. Inference Engine - A problem resolution engine that prompts the user to answer questions about the problem that they have, and based on the answers, will ask additional questions or make recommendations Read More...
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Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
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Documents related to » h part 3


Increasing the Value of Your Enterprise Through Improved Supply Chain Decisions Part 2: Financial Metrics
If the key financial metrics for creating corporate value relate to costs, capital charges and consumption, and profitability, then the corporate capabilities

h part 3  Metrics Matrix 5 Click here to view larger image This concludes Part Two of a three-part article. Part One discussed the Supply Chain in terms of corporate objectives. Part Three will cover how Supply Chain Decisions Create Supply Chain Capabilities. 4 Crosby, Philip B., Quality is Free: The Art of Making Quality Certain, (McGraw-Hill, 1979) Juran, Joseph, M., Juran on Leadership for Quality, (Free Press, 1988) Deming, W. Edwards, Out of the Crisis, (Massachusetts Institute of Technology, Center for Read More...
Federal Procurement Essentials: Sealed Bidding
Selling to the government can bring new life to contract winners, particularly small and medium businesses. In fact, organizations that understand and leverage

h part 3  G. Contract administration data H. Special contract requirements Part II - Contract Clauses I. Contract clauses Part III - List of Documents, Exhibits, and Other Attachments J. List of documents, exhibits, and other attachments Part IV - Representations and Instructions K. Representations and certifications L. Instructions, conditions, and notices to bidders M. Evaluation factors for award Nevertheless, when some flexibility is necessary, feasible, and authorized (FAR 16.203), a simplified contract Read More...
“Act Vertical” vs. “Go Extinct” Retailers - Part 2
Part 1 of this blog series set the historical background for the supply chain management (SCM) evolution and presented the advantages and shortcomings of

h part 3  nodes, a strategy that hardly anyone recommends or pursues today (as mentioned in Part 1 ). The downside of owning such assets is getting locked into high costs and capital investments, with potentially inflexible capacity. Even many consumer goods manufacturers have been increasingly shedding their plants. Acting vertical, on the other hand, does not require retailers to own inflexible and costly manufacturing and other supply chain assets —yet it enables them to operate as though they do. This Read More...
How Do You Categorize Servers?
The term 'PC Server' encompasses a wide range of computing hardware features and functionality. So, how can the entire range be subdivided into more manageable

h part 3  Performance/ Power H M M H H H High Reliability L-M M M M-H H H Price H H H M M M TCO H H H H M M Flexibility L L M M H H Service/ Support L M M M H H   Features Multiple CPUs (qty.) L L L M H H Storage (internal) L M H H H M redundancy L L M M H H      Fans L L L M H H      Power M L M H H H      NICs M L L M H H Hot Swap/ Maintainability L L-M M M H H      Fans L L  M M H H      Drives M-H M M H H H      Power L L M M H H   How to Interpret Table 1 Correlation Read More...
Are PLM and Global Sourcing Related? Duh, And How! (Part II)
Part I of this blog post analyzed the white paper entitled

h part 3  Sourcing Related? Duh, And How! (Part II) Part I of this blog post analyzed the white paper entitled Manufacturing Outsourcing: Seven Common Pitfalls to Avoid , authored by Symphony Consulting and Arena Solutions . It also established an intrinsic connection with product lifecycle management (PLM) software technology as a global sourcing collaboration enabler. Indeed, several macroeconomic trends seem to be helping the PLM market, starting with the rampant offshoring of facilities and/or expansion of Read More...
Partner-Friendly Oracle Update - Part 2
Part 1 of this blog series outlined Oracle’s recent (and seemingly genuine) change of heart and approach towards partnering. The analysis then moved into Oracle

h part 3  site can be found here , whereas this site is dedicated only to Remarketers . The “grow uP with Oracle” blog ( some blog entries were mentioned in Part 1) , is also dedicated to inform Remarketers about the latest success stories. Enabling Resellers and Attracting the “Little Guy” with Freebees In order to further plant its seeds in the lower end of the market, Oracle also offers an easy-to-use Web-based rapid application development (RAD ) tool for the Oracle database. Using only a Web browser , Read More...
3 Steps to Increasing Profit with a WMS
In 3 steps to increasing profit with a wms, you'll discover a three-step plan to turn your supply chain into a powerful engine for profiteven durin...

h part 3  Steps to Increasing Profit with a WMS Your company's warehouse or distribution center could be delivering significantly more profit—and now you can learn how. In 3 Steps to Increasing Profit with a WMS , you'll discover a three-step plan to turn your supply chain into a powerful engine for profit—even during difficult economic times. Determine if an outdated warehouse management system (WMS) is dragging you down. Put extended WMS capabilities to work for you. Integrate supplier enablement, and Read More...
LeveragePoint Adds Value to B2B Pricing - Part 2
Part 1 of this blog series introduced LeveragePoint as a cloud-based newcomer to the business-to-business (B2B) pricing market with a novel pricing approach

h part 3  not just that they have them. Part of the sales process should be to uncover the next best competitive alternative, and most prospects will share this with you or it can be inferred from an request for proposal (RFP)/request for quotation (RFQ). The customer is often coy (or misleading) on cost, but a good pricing team invests time in understanding the competitive alternatives and how they are priced. Pricing cannot be purely inward focused on legacy transactional data. It must look out to competitors Read More...
Manufacturing Systems with an IQ: Beating the Odds, Mightily - Part 1
Some time in mid-2005 TEC published a six part article on IQMS, a relatively small and obscure enterprise resource planning (ERP) vendor based in Paso Robles

h part 3  Systems with an IQ: Beating the Odds, Mightily - Part 1 Some time in mid-2005 TEC published a six part article on IQMS , a relatively small and obscure enterprise resource planning (ERP ) vendor based in Paso Robles, California (US), with offices across North America (i.e., in Chicago, Canada, and Mexico), Europe (i.e., Sweden and with recently announced indirect presence in the UK ) and Asia (i.e., China and Taiwan). Some readers were likely wondering why I “made so much mileage” out of Read More...
Microsoft Dynamics CRM: Much More Than Meets the Eye - Part 2
Part 1 of this blog series discussed the current upbeat state of affairs of Microsoft Dynamics CRM, as one of the three best-performing products within the

h part 3  Dynamics CRM: Much More Than Meets the Eye - Part 2 Part 1 of this blog series  discussed the current upbeat state of affairs of  Microsoft Dynamics CRM , as one of the three best-performing products within the entire Microsoft Corporation of late. In a nutshell, during 2009 the product grew significantly and surpassed its one millionth user. Microsoft’s  customer relationship management (CRM)  offering has become attractive to companies of all sizes, in part because it offers multiple Read More...
Navigating Between Service Management Scylla & Charybdis - Part 2
Part 1 of this series analyzed the phenomenon of the rise of the service economy: the increasing importance of the service sector in industrialized economies

h part 3  Service Management Scylla & Charybdis - Part 2 Part 1 of this series  analyzed the phenomenon of the rise of the service economy : the increasing importance of the  service sector  in industrialized economies. Especially in a sluggish market, service delivered after the initial sale of a product is what can truly differentiate competitors. In fact, after-sale service is quite difficult to replicate. Thus, while  durable (hard) goods orders  decline and product-based margins diminish in maturing Read More...
Fault Meets Performance -- Comprehensive Infrastructure Management Part 1: The Problem
Customers, suppliers, partners and other business needs dominate IT decision making, so when these business partners complain about slow applications or

h part 3  tools for keeping things humming in real time. This is Part 1 of a two-part note.   Part 2 will discuss a solution. Fault and Performance Management Emerge in the 90s Combining the two technologies into one platform provides the best way to continuously run IT at peak performance. It lets IT managers view their infrastructures as a set of business operations, such as call centers or e-commerce, rather than a set of hardware devices. Instead of focusing on whether a Web server is running, IT managers can Read More...
Integrated Security: A New Network Approach Part Two: The Shift Toward Integration
This part describes the key elements and benefits of an integrated security solution in comparison to current security solutions.

h part 3  Security: A New Network Approach Part Two: The Shift Toward Integration Integrated Security: A New Network Approach Part Two: The Shift Toward Integration Featured Author - Eric Winsborrow - December 10, 2002 The Shift Toward Integration According to Computer Economics, the worldwide financial impact of malicious code was $13.2 Billion in 2001 alone. With nearly 400 computer security vendors offering solutions spanning the spectrum from antivirus to firewalls, content filtering to intrusion detection, Read More...
It’s About Process (or Ability to be Responsive) -- Part II
Part I of this blog series introduced the notions of workflow automation and business process management (BPM). It also tackled the similarities and subtle

h part 3  established with about 50 high-profile customers.  For more information on the Q2O/CPQ market, see TEC 's earlier article entitled Q2O Systems: Solutions for Quotation Management and Pricing Configuration. Part III of this blog series will delve into Webcom’s particular brand new on-demand workflow/BPM offering called ResponsAbility . In the meantime, your comments, thoughts, suggestions or individual experiences with workflow/BPM solutions are more than welcome. BEGINLYX� Read More...

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