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Increasing the Value of Your Enterprise Through Improved Supply Chain Decisions Part 2: Financial Metrics
If the key financial metrics for creating corporate value relate to costs, capital charges and consumption, and profitability, then the corporate capabilities

h part 6  Metrics Matrix 5 Click here to view larger image This concludes Part Two of a three-part article. Part One discussed the Supply Chain in terms of corporate objectives. Part Three will cover how Supply Chain Decisions Create Supply Chain Capabilities. 4 Crosby, Philip B., Quality is Free: The Art of Making Quality Certain, (McGraw-Hill, 1979) Juran, Joseph, M., Juran on Leadership for Quality, (Free Press, 1988) Deming, W. Edwards, Out of the Crisis, (Massachusetts Institute of Technology, Center for Read More...
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Documents related to » h part 6


Industry Perspectives: Strategic Workforce Management in the Automotive Industry
There’s a buzz in the automotive industry around the concept of “strategic workforce management”—getting the right people, for the right job, at the right time,

h part 6  colleagues must take to heart as part of continuous business improvement. It's a business imperative for any company hoping to lourish in the 21st Century. Those that do it right will emerge as leaders in the automotive industry. Proile Productivity Mobility Performance & Development Compensation & Beneits Stafing Rate/Ratio (Minority, Age, Part- Time, Gender, etc.) Managerial Bench Strength Operating Proit per FTE Headcount Return on Human Investment Ratio Core Productivity Rate Hire Rate Termination Read More...
Zooming into the Clothing Retailer Conundrum
If retailers in the vertical market of fashion apparel do not constantly refresh their presentation and assortment for consumers, they run the risk of being

h part 6  expected to produce the highest quality items at the lowest possible prices, while buyers and sourcing people must seek to get the best prices and the tightest delivery times. Consequently, retail manufacturers should institute globally visible time-and-action calendars and leverage existing IT investments to work together to bring products to market, report on critical milestones, and achieve and propagate “one source of the truth.” Information-sharing should benefit trading partners by improving Read More...
Survey: Women in Business Intelligence
Are you a woman working in BI? Do you work with women in BI? Take our survey. This is part of the research for a special report I’m preparing on the role of

h part 6  BI? Do you work with women in BI? Take our survey . This is part of the research for a special report I’m preparing on the role of women in the field of business intelligence (BI). I previously summarized some of the thinking behind this research ( Are You a “Data Geekette”? ), and I’ve received a wide range of comments on the blog and via Twitter: Most ridiculous thing I've read in weeks... I have been a woman in IT for over 15 years, the last 6 as a contractor effectively ‘on the market’ Read More...
Getting Strategic Planning and Financial Planning in the Same Bailiwick
To provide useful financial insight on projects, financial managers need to think about business strategy more like a series of options than a single projected

h part 6  Enterprise Technical Architecture Staging H L Invest Now Technical Architecture viewed as critical input to determining the sequencing of IT investments and make/buy/lease decisions. 2 90-day Product Demo Growth H L Invest Now This pilot, designed to demonstrate synergies between proprietary technologies, will be used to sell clients on the potential of the product platform. 3 Define Product Solution Modules Flexibility H M Maybe Now This move to modular product design, away from custom development, Read More...
How Some ERP Vendors Demonstrated - Warts And All Part 2: Results
This is part two of a case study from a recent selection engagement for an ETO mid-size manufacturer; we assess Oracle, J.D. Edwards, SAP, and IFS in terms of

h part 6  Some ERP Vendors Demonstrated - Warts And All Part 2: Results How Some ERP Vendors Demonstrated - Warts And All Overview  The subject of this case study is the synopsis of a crucial step within every software selection process - finalist vendors' scripted scenarios software demonstrations; this particular series of events took place in February/March 2001. The importance of this milestone in any software selection undertaking has been widely publicized (for more information, see An Overview of the Read More...
The Wizardry of Business Process Management: Part 5
Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing

h part 6  words “multiple” and “cross-channel” have become part of the complicated game, starting with multiple enterprises involved in trade, whereby each enterprise will often have multiple locations with multiple brands, divisions, and independent business units (IBUs), each with its own back-end systems, sales channels, etc. Consequently, multiple catalogs with products or services and multiple product choices that require configuration and guided selling have long become a matter of course. Read More...
The Power of Knowledge -- Knowledge is Power (Part 2)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

h part 6  Power of Knowledge -- Knowledge is Power (Part 2) Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service management (SSM) suite . One such broad SSM suite has been offered by Servigistics . Servigistics’ Service Knowledge Management (SKM) solution, the newest module within Servigistics SSM , is designed to meet the requirements of the technical service organizations that manage complex problem Read More...
Do You Want Your App to Talk Back to You (as a Chatterbox)? - Part 3
In Part 1 of this blog series I admitted to being a late adopter of a sort, in part for not immediately jumping onto the social media bandwagon. In particular

h part 6  to You (as a Chatterbox)? - Part 3 In Part 1 of this blog series I admitted to being a late adopter of a sort , in part for not immediately jumping onto the  social media  bandwagon. In particular, my initial reaction to  Salesforce Chatter (a.k.a. Collaboration Cloud)  was tepid  when it was introduced at the Dreamforce 2009 conference . However, a few months have passed and this period has helped salesforce.com craft the much clearer cloud computing evolution message that was analyzed in Part 2 . Read More...
The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

h part 6  windows, and multiple fonts. H - I   Horizontal Applications - Applications that include functionality across corporate disciplines, such as Sales, Marketing, or Service. IM - Instant Messaging. The ability for two or more users who are online to communicate via text in real time on their computers. Inference Engine - A problem resolution engine that prompts the user to answer questions about the problem that they have, and based on the answers, will ask additional questions or make recommendations Read More...
Has KANA Gotten Its Mojo Back? - Part 2
Part 1 of this blog series presented the opportunity of service economy and associated complexity of providing consistently an experience of customer service

h part 6  KANA Gotten Its Mojo Back? - Part 2 Part 1 of this blog series presented the opportunity of  service economy  and associated complexity of providing consistently an experience of  customer service excellence . The article then introduced KANA Software , a provider of Service Experience Management (SEM) solutions. Although KANA has focused on enabling superior customer service for its enterprise clients since being founded in 1996, it has experienced periods of ups and downs. Having been acquired and Read More...
UNIT4: The (Largely) Untold Story - Part 3
Part 1 of this blog post series started with my invitation by UNIT4 (formerly Unit 4 Agresso), the second largest business applications provider in continental

h part 6  The (Largely) Untold Story - Part 3 Part 1 of this blog post series  started with my invitation by  UNIT4 (formerly Unit 4 Agresso ), the second largest business applications provider in continental Europe , to attend its  UK 2010 users conference . Frankly, I was a bit skeptical about what new and exciting I might see and hear about at this event in light of the vendor’s analyst tour in Boston in late 2009. The post then discussed the recent development that preceded both the UK user Read More...
PLM (Vendors) and Lean Product Development-Part 3: Siemens PLM Software
After talking about Dassault Systèmes in Part 2 of this blog series, I’d like to move to another prominent player in the product lifecycle management (PLM

h part 6  in Part 2 of this blog series , I’d like to move to another prominent player in the product lifecycle management (PLM) field— Siemens PLM Software . In this blog post, I will give my personal interpretations about the major relevancies between Siemens PLM’s offerings and lean product development (LPD). My first impression of Siemens PLM is the comprehensiveness of its product offerings. The company provides both PLM tools (e.g., computer-aided design [CAD], digital manufacturing, and simulation) Read More...
The Path to ERP for Small Businesses - Part 1: The Research
Most consultants agree that there are three stages that precede a software implementation project: research, evaluation, and selection. This three-part article

h part 6  Path to ERP for Small Businesses - Part 1: The Research When looking for business software, small companies might fall into the trap of being selected instead of selecting vendors. This usually happens because small companies do not allocate extensive time and resources to the process and do not have selection methodologies, which help decision makers select a product without further investigation. Not every company takes advantage of a sound software selection methodology. The good news is that other Read More...

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