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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 handling complaints


KANA Connect 2014—Morphing into Verint’s Engagement Vision: Part One
TEC senior analyst P.J. Jakovljevic attended the KANA Connect conference, and reports on the company's recent acquisition by Verint, with an in-depth look at

handling complaints  the proper employees (vs. handling mundane automated straight-through processing tasks that improve overall productivity and customer satisfaction). The days of effective “walk around” back office management are long gone.   On the other hand, up to this point KANA has been great in enabling multi-channel customer service —its solutions could help companies accommodate customer requests and complaints in ever more ways. However, there was no way to discern whether those requests were handled in

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Talent Management

Talent management solutions encompass all the applications necessary for handling personnel-related tasks for corporate managers and individual employees from the point of hire to the point of retire. This talent management model includes functionality for recruitment and staffing management, personnel management, career development, succession planning, learning management, performance and compensation management, and workforce management and planning. 

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Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

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Quote-to-order Solutions and Key Performance Indicators


Providers of complex products, systems, and services should view quote-to-order (Q2O) systems as enablers that can improve competitive advantage. At the same time, users should remember that Q2O solutions are not necessarily advantageous for all manufacturing departments or businesses.

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Surf's Up at Akamai


Akamai has unveiled a killer IPO in a mere 14 months. Its innovative product called FreeFlow delivers website content at stellar speeds. Will it be able to deliver revenue at the same speed it can deliver content?

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It’s About Process (or the Ability to be Responsive) -- Part III


Part II of this blog series continued the introduction of the concepts of workflow automation and business process management (BPM). It also zoomed in on similarities and subtle differences between the two related software categories. Finally, the idea of on-demand workflow and/or BPM solutions was introduced. To that end, Webcom Inc. has leveraged its vast expertise earned while addressing

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Case Study: Connected Capacity


While analyzing load statistics with its key carriers, a multinational manufacturer and distributor noticed that deadhead mileage statistics were excessive. Often, inbound trucks delivering goods into its facilities had different dispatchers than those handling outbound loads. The company needed to improve communication with carriers. Learn about the solution that helped save money by reducing deadhead mile charges.

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Paths out of the Compliance Quagmire: Plugging a Multibillion-dollar Hole


Preventable deductions are a major source of frustration and cost for suppliers, while the compliance violations that trigger them are likewise frustrating and costly for retailers. Eliminating the violations—and, thereby, eliminating the deductions—is in the best interests of both parties. Find out how a system that automates information handling processes, as well as compliance enforcement and monitoring, can help.

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10 Tips for Perfect (Nearly!) Inventory Accuracy


Even though we have made enormous advances in technology and business processes, many organizations and manufacturers still cannot perform basic warehouse operations without going into reactive mode. This is mainly due to a lack of proper or basic inventory record maintenance and accuracy. Some organizations don’t measure inventory in an accurate manner, or they don’t even have such

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Southern Pump & Tank Company (SPATCO)


Southern Pump & Tank Company (SPACTO), is a value-added distributor specializing in liquid handling equipment for the petroleum and industrial marketplaces. By using SAP Service Management to track equipment at its customers sites, receive incoming service calls, dispatch work, and track labor and materials, SPACTO was able to lower inventory by 28 percent, and reduce slow and non-moving items by 70 percent.

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Delivering the Business Value of Automating Business Processes to Small and Medium Enterprise


Enterprises of all sizes today face common problems dealing with handling increasing business complexity while reducing costs. The solution continues to be the automation of business processes. SAP is an established leader in addressing the needs of large enterprises. Building on that performance and identified best practices, SAP built and launched SAP Business One. SAP Business One was designed to offer small and medium businesses the same business streamlining and efficiencies at a scale and scope appropriate to their needs. IDC recently interviewed a number of companies that have successfully deployed SAP Business One. The purpose of our interviews was to determine what impact the software had on their productivity and cost reduction.

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Asyst Technologies Reaps Benefits of Paperless Product Development


Asyst Technologies develops and delivers factory automation solutions for the protection, transport, handling, and management of semiconductor wafers and flat panel display glass plates. Not only did Asyst want to automate product data and document management, but it also wanted a true paperless process for tracking information and facilitating design team collaboration. Find out how Windchill PDMLink got the job done.

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