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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 hardware help desk

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » hardware help desk

Evaluating the Total Cost of Network Ownership


The upfront expenses of a network comprise only 19% of the total cost. The remaining 81% can sneak up on bank management, often unaware of some subtle TCO factors

hardware help desk  related to computing, like hardware and software. The second component of direct costs is labor, including Help Desk and technical personnel. Bank management should budget for costs of all IS professionals directly managing and supporting the network, in addition to outsourced management and maintenance fees. On the support end, costs can be broken into Operations labor, Operations fees, and Help Desk. Operations labor includes management and administrative assistance needed for support. Casual learning Read More

TEC Helps Companies Compare, Select, and Evaluate Health Care Information Management Systems


Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its Health Care Information Management Systems (HCIMS) Evaluation Center, to help health care professionals, consultants, and decision makers compare the most qualified HCIMS systems based on their own, unique priorities.

hardware help desk  they select the wrong hardware, middleware, and software as a result of inadequate vendor information and evaluation processes. Such losses are increasingly apparent within price-sensitive, health care organizations, which require accurate IT information to be collected quickly and cost-effectively during software evaluation processes. According to TEC, selections for supply chain management, resource planning, document management, or customer relationship management solutions may fail to accomplish what Read More

frontpath Announces Mobile Internet Appliance


Continuing the onslaught of 'Internet appliances', S3 subsidiary frontpath announced its first product, called ProGear. Unlike most current appliances, this mobile unit is business-focused and aimed at selected vertical markets.

hardware help desk  market segments. ProGear couples hardware and software to deliver one of the first ever wireless, truly portable, untethered, broadband-based products capable of enabling vertical partners to fully customize content. frontpath says it will initially focus on the travel, education, entertainment, and medical markets. ProGear supports all rich media formats and offers a high quality 10.4 TFT display, X 86 compatibility and a touch screen that will enable quick access to applications or the Internet. A Read More

Palm to Give Developers a Leg Up


Palm, Inc. announced a new initiative to help designers and developers increase the quantity and speed of bringing Palm-based products to market.

hardware help desk  helping Palm-based developers create hardware and software add-ons for the Palm OS and compatible handheld devices. Palm will help developers in all phases of product development: Concept Phase - development kits Development Phase - prototyping help Production Phase - introductions to preferred manufacturing companies Distribution and Marketing - third-party referrals Palm-based devices hold a 70%-80% share of the handheld hardware and software markets. Key competition to Palm devices are Pocket PC Read More

Professional Services Automation: Affordable Hosted Solutions for the Small to Medium Business Market


Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs) have limited time and resources to dedicate to their IT infrastructure. For this reason, the application service provider model can be a very attractive offering.

hardware help desk  applications and the supporting hardware and software, the licensing of PSA software tends to provide a higher long-term return on investment (ROI) by internally managing the application at a lower cost, and by providing additional flexibility to customize the solution to meet the organization''s specific business requirements. For smaller organizations that are less mature, the hosted PSA option will provide a quick solution to automate business processes without replacing existing systems. The second Read More

How Can IT Help Competitiveness These Bleak Days? - Part 2


Part 1 of this blog series introduced the SAP-sponsored expert panel discussion that explored reasons to maintain IT investments even during difficult economic times. The Harvard Business Review (HBR) article by Andrew McAfee and Erik Brynjolfsson entitled “Investing in the IT That Makes a Competitive Difference" was the main supplement and starting point of the discussion. As I mentioned in

hardware help desk  Can IT Help Competitiveness These Bleak Days? - Part 2 Part 1 of this blog series introduced the SAP -sponsored expert panel discussion that explored reasons to maintain IT investments even during difficult economic times. The Harvard Business Review (HBR) article by Andrew McAfee and Erik Brynjolfsson entitled “Investing in the IT That Makes a Competitive Difference was the main supplement and starting point of the discussion. As I mentioned in Part 1 , in a nutshell, the panel logically (and not Read More

TEC's New White Papers Library Offers Research Tools to Help Companies Make Better Technology Decisions


Impartial software evaluation firm Technology Evaluation Centers Inc. (TEC) announces the launch of its newly redesigned TEC White Papers site, with improved registration and search functionality. The site is designed to provide companies with the research tools they need to help them find key product information related to technology purchases.

hardware help desk  s New White Papers Library Offers Research Tools to Help Companies Make Better Technology Decisions TEC''s New White Papers Library Offers Research Tools to Help Companies Make Better Technology Decisions Newly redesigned for greater functionality and ease of use, TEC''s white paper and case study web site helps businesses research technical content to assist them with their software and technology purchasing decisions. Visit TEC White Papers Submit an IT white paper or case study Montreal, QC, October Read More

Can a Virtual Vuvuzela Help Make Your Voice Heard in the Social Media Universe?


It’s a really noisy world we’re living in, and the social media universe is no exception. Even with the tightest security settings and minimal online presence/popularity, you are still subject to advertising, invites, recommendations, requests, etc., most of which are not very useful to you. And things will only get worse: Twitter will start selling followers, Facebook launched Facebook

hardware help desk  a Virtual Vuvuzela Help Make Your Voice Heard in the Social Media Universe? It’s a really noisy world we’re living in, and the social media universe is no exception. Even with the tightest security settings and minimal online presence/popularity, you are still subject to advertising, invites, recommendations, requests, etc., most of which are not very useful to you. And things will only get worse: Twitter will start selling followers , Facebook launched Facebook Marketing Solutions to help brands Read More

Three Ways ERP Can Help Manage Risk and Prevent Fraud


If enterprise resource planning (ERP) isn't properly implemented to manage risk, your organization may face loss due to fraud or other hazards. Take advantage of ERP's capacities for role-based security, on both the business and the IT sides of your processes.

hardware help desk  Ways ERP Can Help Manage Risk and Prevent Fraud Originally Published - March 5, 2008 Business is all about taking risks. But intelligent managers know how to manage risks, thus preventing accidental losses as well as other operational, financial, and strategic risks—including fraud. To manage business risks by using technology, we must first understand and prioritize the risks a specific business faces, and then understand how IT can help that business. Then we can come to understand how those Read More

VAI's S2K Enterprise Solutions Help the Largest Independently Owned Office Supply Company in the Southwest


Office supply companies face stiff competition and know that on-time, next-day delivery is imperative to survival. Distributors of any size need accurate inventory data, but when the firm is a large office supplier offering 50,000 items, this need becomes non-negotiable. Find out how one company overcame such challenges as maintaining inventory, tracking sales and commissions, and guaranteeing next-day delivery.

hardware help desk  s S2K Enterprise Solutions Help the Largest Independently Owned Office Supply Company in the Southwest VAI''s S2K Enterprise Solutions Help the Largest Independently Owned Office Supply Company in the Southwest If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VAI is an award winning software developer and an IBM Premier Business Partner. Founded in 1978, VAI is headquartered in Long Island, New York, with branch offices in Florida, Read More

Will V8 Help SSA GT Regain Lost Ground?


The vendor that many have long forgotten seems to be reincarnating. In order to return from oblivion SSA GT has been making strides to put itself back on the global enterprise applications map, primarily through salvaging the relationships with existing customers. Will the latest V8 product vouch for an (incredible) resurrection of a fallen ERP vendor?

hardware help desk  V8 Help SSA GT Regain Lost Ground? Will V8 Help SSA GT Regain Lost Ground? P.J. Jakovljevic - September 10, 2001 Event Summary SSA Global Technologies (SSA GT), the ERP provider launched in August 2000 from remnants of the former Systems Software Associates (SSA), when a private investment group recognized the latent potential of the company''s global reach, software assets and personnel as a basis for profitable growth, celebrated in August its first birthday with the following accomplishments: Read More

TEC Joins Forces with SIRIUS Services Conseils to Help Clients Reduce Risk When Choosing Enterprise Software


SIRIUS Services Conseils and Technology Evaluation Centers (TEC) announce the launch of a new alliance designed to assist companies with comparing, evaluating, and selecting enterprise software.

hardware help desk  Joins Forces with SIRIUS Services Conseils to Help Clients Reduce Risk When Choosing Enterprise Software TEC Joins Forces with SIRIUS Services Conseils to Help Clients Reduce Risk When Choosing Enterprise Software Montreal, May 8, 2006 SIRIUS Services Conseils and Technology Evaluation Centers (TEC) announce the launch of a new alliance designed to assist companies with comparing, evaluating, and selecting enterprise software. Montreal, May 8, 2006 -SIRIUS Conseils ( Read More

Compaq Buys a Chunk of Inacom - But Will It Help?


As rumored since last fall, Compaq Computer Corp. has announced its acquisition of Inacom Corp.'s distribution business for approximately $370 million in cash. The deal will let Compaq re-engineer its supply chain, while cutting off indirect rivals Hewlett-Packard and IBM from a major distributor.

hardware help desk  supply chain strategy,supply chains,supply chain,retail supply chain,supply chain procurement,supply chain outsourcing,supply chain operations,supply chain processes,business supply chain,supply chain collaboration,supply chain strategies,supply chain process,compaq,supply chain distribution,compaq presario Read More

Drug Pedigree Guidelines and How Software Can Help


Drug manufacturers and retailers are tightening their data collection and reporting processes to meet new US Food and Drug Administration (USFDA) guidelines. But which software offerings are best placed to help drug manufacturers comply with the new guidelines?

hardware help desk  Pedigree Guidelines and How Software Can Help This is a modified version of the article originally published July 19, 2006. Counterfeit and adulterated drugs are an increasing problem, particularly in the United States. Not only do these activities strip profits from legitimate drug manufacturers, but they can also pose a health risk to the consumer. As a result, the US Food and Drug Administration (FDA) has issued guidelines covering cradle-to-grave tracking requirements that pharmaceutical companie Read More