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Software Functionality Revealed in Detail
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 hardware helpdesk


RTI's CRM Applications Rivals The Major League Providers
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and

hardware helpdesk  development environment such as hardware configurations and operating system information at the customer site or maintenance contracts for system upgrades and support. CustomerFirst helps manage processes for tracking requests on ownership and work items list, and product issues such as priority, severity, and status. Amongst many embedded features, CustomerFirst provides: a contact manager; an automated rule-based escalation tool; a telephone interface using TAPI2; an e-mail manager; and a time recorder

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » hardware helpdesk

Abas Business Solutions (PRC) Ltd.


The core competence of the ABAS Software AG is the development of flexible ERP and eBusiness software for medium-sized companies with up to 1,000 employees. More than 2400 customers throughout the world have opted for both ABAS as IT specialist and for the integrated abas Business Software.Abas Business Solutions (PRC) Ltd. was set up in 2003 specifically servicing both the local Chinese as well as the international customers in China. Our range of services includes implementation, hardware and network support, customization, users training and helpdesk.

hardware helpdesk  of services includes implementation, hardware and network support, customization, users training and helpdesk. Read More

Call Center Protocols: Getting Problems Solved!


Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge

hardware helpdesk  site and physically change hardware parts or peripherals in order to close out the ticket. Every company has its own service level agreement (SLA) to resolve an incident. An SLA is an agreement a company makes with the support group it hires to resolve customer problems. The support group can be internal (in house) or external (outsourced). A lot of companies are opting to outsource their support group because it’s a more cost-effective approach. However, the problem with outsourced support is that Read More

Moxie Software-Promoting Social and Multichannel Customer Service


Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer” can be heard—it gives organizations the ability to respond quickly and effectively to build customer loyalty and satisfaction by connecting customers with the right people in organizations at the right time. As part of the push to focus on

hardware helpdesk  and cost-effective alternative to hardware-based phone switches. Once Microsoft’s integration with Lync and Skype is completed, agents will benefit from a broader customer access to multichannel contact centers. Moxie is also discussing more direct Skype integration with Microsoft (as mentioned earlier, Skype is a customer of Moxie). TEC: What is your take on Netbreeze and MarketingPilot within Microsoft Dynamics CRM , i.e., are these overlapping capabilities with those of yours, or, on the contrary, Read More

Network Associates Hopes to Rekindle the Flame


Though the security market has been exploding, Network Associates, Inc. (NAI) will likely post a loss for FY'99. However, don't expect the security monolith to be down for the count. Year 2000 will be a better year. The momentum of the market will add enough spark to NAI's new corporate strategy to ignite a profitability flame and help it regain its stance.

hardware helpdesk  checks, File Transfer checks, Hardware checks, Backdoor and Misconfiguration checks, SMTP and Messaging checks, Remote Procedure Call checks, NFS checks, WWW, HTTP, and CGI checks, 72 Optional Vulnerability Checks, and 25 Intrusion Detection checks. Cybercop is used by both the FBI and CIA. Vendor Challenges Gauntlet at one time was a firewall market leader, and has seen rapid decline of new customers in recent years. Checkpoint, Raptor, and Cisco have taken a significant bite out of Gauntlet's customer Read More

Top 5 Considerations for Your Next Phone System


All businesses need a phone system, and today’s phone systems are based more on software than hardware. This guide has been prepared to outline the top considerations in selecting a phone system.

hardware helpdesk  more on software than hardware. This guide has been prepared to outline the top considerations in selecting a phone system. Read More

Buyer’s Guide: Managed Hosting Services


Hosting a Web site in-house can be expensive, as it requires the necessary hardware and software and power and security precautions—not to mention the cost of bandwidth. To reduce costs and increase both security and performance, some companies are turning to “shared” solutions such as managed hosting and colocation. Before implementing one of these solutions, learn what your options are, and the questions to ask vendors.

hardware helpdesk  no worries about purchasing hardware and software licenses. Most hosting providers can deliver your specified server in a short amount of time typically 24 hours to one week and provide you with more bandwidth and power than you could get for the same cost if you hosted your site in-house. Managed providers also provide tech support. They often offer disk backups, firewalls and load balancing without your having to drive to the facility to perform these tasks. Sometimes site-management services are Read More

Top 10 Reasons For Having A Project Kickoff - Part I


You are about to embark on an important project. Whether the project is software or hardware related, it is a good idea to hold a project kickoff meeting. Don't miss this excellent opportunity to get across important communications and establish the tone for the project. This article discusses the 10 objectives of a project kickoff meeting, how to achieve them, and templates for presenting them. In Part I, the first three reasons are discussed but you will be left on the edge of your seat in anticipation of Parts II and III.

hardware helpdesk  project is software or hardware related, it is a good idea to hold a project kickoff meeting. Don't miss this excellent opportunity to get across important communications and establish the tone for the project. This article discusses the 10 objectives of a project kickoff meeting, how to achieve them, and templates for presenting them. In Part I, the first three reasons are discussed but you will be left on the edge of your seat in anticipation of Parts II and III. It would be a stretch to say that most Read More

A SaaS Primer


Software-as-a-service (SaaS) solutions can be a strategic advantage to businesses, letting companies avoid costly hardware, software licenses, and complex version upgrades. But because most major software vendors are touting some version of SaaS, there is confusion about the solution model and its advantages. Learn what SaaS really means, and discover the short-term and long-term benefits of the model and its variants.

hardware helpdesk  to top floor. No hardware or software installations are required. Source: Plex Systems Resources Related to A SaaS Primer : Software as a Service (SaaS) (Wikipedia) A SaaS Primer Software as a Service Solutions is also known as : SaaS Solution , SaaS Primer , SaaS Defined , Software on Demands , Software as a Solution , Application Delivery Model , Web-based Software as a Service , Best Version of SaaS , Software as a Service Application , Most Advanced SaaS Providers , SaaS Software , SaaS Definition , Read More

Flexible Solutions with Microsoft Dynamics AX Application Object Server Technology


The client/server trend in multi-tiered computing has been made possible because of reductions in the cost of hardware and software components, as well as the availability of high-performance database engines. The utility of this technology is reflected in the Microsoft Dynamics AX application. Its three-tier client/server technology provides a solution that can be accessed through networks, even with limited bandwidth.

hardware helpdesk  in the cost of hardware and software components, as well as the availability of high-performance database engines. The utility of this technology is reflected in the Microsoft Dynamics AX application. Its three-tier client/server technology provides a solution that can be accessed through networks, even with limited bandwidth. Read More

New World Systems


New World Systems has provided solutions, including application software, hardware, training and support, for Local Government and Public Safety agencies since 1981. New World's longevity, stability, financial strength, experience, and specialization in the public sector uniquely qualify us as a long-term partner for our customers. We have a long-standing track-record of meeting our customer's changing needs and are guided by a continuous improvement philosophy that provides long-term value to our customers. 

hardware helpdesk  solutions, including application software, hardware, training and support, for Local Government and Public Safety agencies since 1981. New World's longevity, stability, financial strength, experience, and specialization in the public sector uniquely qualify us as a long-term partner for our customers. We have a long-standing track-record of meeting our customer's changing needs and are guided by a continuous improvement philosophy that provides long-term value to our customers. Read More

Why Progressive Businesses Use Cloud-Based Call Center Software


No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the hardware that does the heavy lifting is located elsewhere and services are delivered over the Internet. Starting a call center now requires a much lower initial investment, making the call center a real option even for small startups. Download this white paper to learn more.

hardware helpdesk  call center software, the hardware that does the heavy lifting is located elsewhere and services are delivered over the Internet. Starting a call center now requires a much lower initial investment, making the call center a real option even for small startups. Download this white paper to learn more. Read More

Best Practices for Eliminating Fragmentation With Modern Storage Technologies


Due to the significant complexity and breadth of the software and hardware used in modern storage environments, there are many myths and misconceptions regarding the continuing need for solutions to fragmentation. Although it is understandably easy to accept many of them as a means for eliminating fragmentation, the fact remains that the disk is the weak link. Find out more.

hardware helpdesk  of the software and hardware used in modern storage environments, there are many myths and misconceptions regarding the continuing need for solutions to fragmentation. Although it is understandably easy to accept many of them as a means for eliminating fragmentation, the fact remains that the disk is the weak link. Find out more. Read More

IBM’s Unix Servers Eclipse Sun


IBM’s latest RS/6000 server, the high-end S80, outsold Sun Microsystems’ E10000 by almost three-to-one in the fourth quarter. Who cares – it’s the performance and price that may end up burning Sun.

hardware helpdesk  more focused sales effort. Hardware such as servers represents 30 percent of a $700 billion electronic business market, he said. IBM's S80 Unix server, introduced last year, was among the first products to use IBM's copper-based microprocessors, which provide high performance from a lower number of processors, reducing costs. IBM said the S80's sales strength was dramatic due to the fact that they only began shipping in September. This shows that we're really outselling Sun in the top end, said Michael Read More

Mentor Graphics Deepens Its Automotive Embedded Systems Wares


Mentor Graphics Corporation, a provider of electronic hardware and software design solutions, has acquired XS Embedded (XSe), a German developer of design software for automotive hardware and reference platforms, under undisclosed terms. XSe has more than 10 years of direct experience in the automotive electronics design industry across 20 automotive programs that combine hardware and software expertise.

hardware helpdesk  a provider of electronic hardware and software design solutions, has acquired XS Embedded (XSe) , a German developer of design software for automotive hardware and reference platforms, under undisclosed terms. XSe has more than 10 years of direct experience in the automotive electronics design industry across 20 automotive programs that combine hardware and software expertise.   The automotive industry is increasingly in need of sophisticated vehicle software infrastructure capabilities in terms of Read More