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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 hardware helpdesk


RTI's CRM Applications Rivals The Major League Providers
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and

hardware helpdesk  development environment such as hardware configurations and operating system information at the customer site or maintenance contracts for system upgrades and support. CustomerFirst helps manage processes for tracking requests on ownership and work items list, and product issues such as priority, severity, and status. Amongst many embedded features, CustomerFirst provides: a contact manager; an automated rule-based escalation tool; a telephone interface using TAPI2; an e-mail manager; and a time recorder

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Abas Business Solutions (PRC) Ltd.


The core competence of the ABAS Software AG is the development of flexible ERP and eBusiness software for medium-sized companies with up to 1,000 employees. More than 2400 customers throughout the world have opted for both ABAS as IT specialist and for the integrated abas Business Software.Abas Business Solutions (PRC) Ltd. was set up in 2003 specifically servicing both the local Chinese as well as the international customers in China. Our range of services includes implementation, hardware and network support, customization, users training and helpdesk.

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Call Center Protocols: Getting Problems Solved!


Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge

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Moxie Software-Promoting Social and Multichannel Customer Service


Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer” can be heard—it gives organizations the ability to respond quickly and effectively to build customer loyalty and satisfaction by connecting customers with the right people in organizations at the right time. As part of the push to focus on

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United Messaging to Provide Enhanced ASP Messaging Services


Through a combination of enhancement offerings such as anti-spam, anti-virus and enhanced fault tolerance, look to see United Messaging to maintain its foothold at the head of the messaging ASP pack.

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High Availability in Workload Automation


When designing a software system, the possibility of long-term downtime—due to hardware, operating system, or software failure—often gets neglected. For workload automation software, ensuring high availability by having a single point of control for the scheduling and setup of your enterprise workload can be a distinct advantage, ensuring that your software system stays available to its users even when there are hardware or software problems. Beyond system failure and data protection, workload automation solutions can also minimize the risks that result from process chains, manual input, or undocumented dependencies. Read this white paper to learn more about the importance of high availability in automation.

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Dell Sharpens Its Linux Focus


Building on its current Linux position, Dell will start shipping Linux-based systems that use file management software from developer Eazel.

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Provia Tackles RFID in a Twofold Manner Part Three: Provia and Viastore Systems Alignment


Provia and Viastore believe the ability to offer a complete radio frequency identification (RFID) compliance solution, with the software, hardware, and automation equipment needed to minimize investment, while maximizing results, is what companies needing RFID compliance truly desire.

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Cloud Financials Come of Age


For finance executives, the financial advantages of cloud computing are undeniable. Shifting the costs of hardware and software from a capital investment to an operating expense makes software-as-a-service (SaaS) more affordable, and far more accessible. Learn how SaaS financials tools can free finance executives from the constraints of on-premise solutions, allowing them to concentrate on growth, regulation, and risk.

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Best Practices for Eliminating Fragmentation With Modern Storage Technologies


Due to the significant complexity and breadth of the software and hardware used in modern storage environments, there are many myths and misconceptions regarding the continuing need for solutions to fragmentation. Although it is understandably easy to accept many of them as a means for eliminating fragmentation, the fact remains that the disk is the weak link. Find out more.

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Justification of ERP Investments Part Three: Costs of Implementing an ERP System


Enterprise resource planning (ERP) implementation costs can be divided into one-time costs and ongoing annual costs. Both types of costs can be segmented into hardware, software, external assistance, and internal personnel. Reprinted from Maximizing Your ERP System by Dr. Scott Hamilton.

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