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Dell Unveils Internet-Enabled Customer Support Strategy
Dell Computer announced its plans to provide Internet-based, automated customer support.

hardware support  Unveils Internet-Enabled Customer Support Strategy Dell Unveils Internet-Enabled Customer Support Strategy R.A. Krause - September 3rd, 1999 Event Summary On August 25th, Dell Computer Corporation said it will provide, over the Internet, advanced customer support capabilities that will eventually help all Dell systems detect, diagnose and resolve most of their own problems automatically without human interaction. Market Impact Dell is getting in early on the overall electronic support marketplace, pred Read More...
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Documents related to » hardware support


Baan Resurrects Multi-Dimensionally Part 2: Alliances & Support
Baan and IBM have formed an alliance, IONA is certified for the OpenWorld Network Alliance, and Baan has a program for a smooth migration path for existing

hardware support  run on existing IBM hardware platforms and will continue to be developed to integrate with new IBM technologies such as WebSphere Currently, approximately 1,000 IBM consultants and support personnel are working with Baan products worldwide to provide integration service offerings for Baan's application suite for customers such as Mercedes-Benz U.S. Inc. , Boeing , and Solectron . Baan is a premier business partner of IBM with solutions fully deployed on all IBM eServer platforms. In addition, IBM has Read More...
Technology Hardware Maintenance-Acquiring and Managing Cost Effective Service
Hardware maintenance can represent a significant information technology cost, but options for managing that cost exist. If you analyze hardware maintenance

hardware support  a complete and accurate hardware inventory and clearly defining your required service levels. As stated earlier, the inventory positions service providers to provide their best pricing. Complete and accurate inventory data should minimize the contingency buffer the service providers build into their pricing. Clearly defining your required service levels is an obvious step, but often poorly executed. The requirements should be presented in a clear, succinct fashion and the service providers should respond Read More...
What Is the Value Proposition of Support and Maintenance?
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization

hardware support  operating systems, middleware, and hardware components. Each of these components has a specified life cycle and support time frame that requires the software to be certified again against newer releases. These components also drive the need for some laggard customers to upgrade, since these components' infrastructures and technology stacks will need to be upgraded to remain supported. Therefore, even if the software remains stable, customers still need to plan to upgrade to have access to support for Read More...
Compaq Partners with Red Hat in Linux Support Deal
Compaq Computer Corp. and Red Hat, Inc. announced that Compaq will provide call center support for the Red Hat Linux operating system.

hardware support  encourage other vendors, both hardware and software, to form relationships of this nature. In addition, users who have wanted to run Linux, but had concerns about industry support, should be less worried about Linux's future. This also allows customers without large internal support organizations to consider Linux more readily. Linux will not overtake Windows NT within the next two years (even if it does somehow maintain its near-200% annual growth rate). However, we believe Linux will continue to be in Read More...
Davis Controls Ltd.: Cutting Edge Technology, Excellent Service and Support Delivers Growth
In 1996, Davis Controls, a licensed assembler of instrumentation and control products, implemented Exact Software’s Macola Progression solution. The subsequent

hardware support  Controls Ltd.: Cutting Edge Technology, Excellent Service and Support Delivers Growth In 1996, Davis Controls, a licensed assembler of instrumentation and control products, implemented Exact Software’s Macola Progression solution. The subsequent 50 percent increase in their sales convinced the company to deploy Macola Enterprise Suite (ES). Macola ES’s integrated business process management (BPM) tools have led to improved productivity. Read More...
Fujitsu Poised to (Inter)Stage Glovia's Comeback Part Two: Fujitsu's Support of Glovia
As a result of its commitment and investment in Glovia as a strategic catalyst for Fujitsu's global growth and a vanguard to globalize Fujitsu's software and

hardware support  business applications; etc.), 2) hardware platforms (including servers; storage systems; PCs and mobile devices; storage devices and peripherals; mobile and wireless systems, etc.), 3) electronic devices (e.g semiconductors; compound semiconductors; media devices; electromechanical components; displays; etc.), and 4) other products and services. Lately, software and services have become the largest of Fujitsu's four main business groups, generating $16.8 billion (USD) in revenues for fiscal 2003, which Read More...
Releasing Resources to Support Growth: The Long-term Benefits of Finance Transformation
Senior finance executives in all industries recognize the long-term benefits of transaction-processing automation on resource allocation. Transaction automation

hardware support  Resources to Support Growth: The Long-term Benefits of Finance Transformation Senior finance executives in all industries recognize the long-term benefits of transaction-processing automation on resource allocation. Transaction automation frees time and resources that can be allocated for decision support and financial planning and analysis. The result: sustained, profitable top-line growth and risk reduction. Find out other benefits of improving your back-office processes through automation. BEGI Read More...
Infrastructure Technology Support for Education
Educational success depends on positive, productive relationships among teachers, students, parents, administrators, school boards, and the larger community

hardware support  Technology Support for Education Educational success depends on positive, productive relationships among teachers, students, parents, administrators, school boards, and the larger community. While computers cannot replace teachers, desktop computing and electronic networks can enhance learning by supporting social relationships and enabling rapid, accurate communication of stakeholder issues and needs. A formal deployment plan will help you deliver an environment consistent with those needs. Read More...
A Modern Approach to Improving Customer Support
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support

hardware support  Modern Approach to Improving Customer Support As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how. Read More...
All Inclusive ERP: Full Support Without Increased Investment
While ERP systems are intended to support a business from end to end, many manufacturers choose to support their operations with extensions to ERP. But for some

hardware support  Inclusive ERP: Full Support Without Increased Investment While ERP systems are intended to support a business from end to end, many manufacturers choose to support their operations with extensions to ERP. But for some organizations, an ERP system is fully capable of supporting all their operations, even if they don’t know it. Read up on the benefits that SMB manufacturers have seen from ERP when they rely more heavily on the functionality contained within their ERP system, rather than extensions. BEGI Read More...
SAP Releases Value Maps for Easier SAP Enterprise Support Navigation
SAP has announced SAP Enterprise Support value maps. The value maps are delivered via the SAP Enterprise Support Academy program, a dedicated portal with

hardware support  Releases Value Maps for Easier SAP Enterprise Support Navigation SAP has announced  SAP Enterprise Support value maps . The value maps are delivered via the SAP Enterprise Support Academy program, a dedicated portal with flexible entry points and aggregated views on learning assets and services content combining training, support, and deployment of best practices. They are an intelligent selection mechanism to help customers find the right services and tools. With more than 350 single services, SAP Ent Read More...
Enterprise Information Management: In Support of Operational, Analytic, and Governance Initiatives
In most organizations today, corporate information is managed by many tools and teams, but there’s a trend toward enterprise information management (EIM), a

hardware support  Information Management: In Support of Operational, Analytic, and Governance Initiatives In most organizations today, corporate information is managed by many tools and teams, but there’s a trend toward enterprise information management (EIM), a practice that coordinates teams and integrates tools. EIM is a best practice for creating, managing, sharing, and leveraging information in an enterprise, holistic manner that’s aligned with strategic, data-driven business objectives. See how you can Read More...
The Interoperability and Deployability of Integrated Logistics Systems to Support the Military
The new capabilities of web-based technologies and the burgeoning digitalization of the battlefield have positioned the military to adopt complete cross-service

hardware support  Interoperability and Deployability of Integrated Logistics Systems to Support the Military The new capabilities of web-based technologies and the burgeoning digitalization of the battlefield have positioned the military to adopt complete cross-service logistics solutions. This interoperability is key for integrated logistics system (ILS) projects—as is the need for ILS to include a deployable aspect. Learn more about the importance of ILS deployability to enable “foxhole to factory” supply chain c Read More...
Bad Customer Support Is Not a Software Problem
A couple of days ago, my laptop decided (all on its own) to jump off my desk.Lucky for me, it survived almost completely undamaged except for a broken latch

hardware support  Customer Support Is Not a Software Problem A couple of days ago, my laptop decided (all on its own) to jump off my desk. Lucky for me, it survived almost completely undamaged except for a broken latch, which seemed easy enough to fix. So I decided to order the replacement part and fix it myself. Since I didn’t know exactly what part I needed to order, I started by calling the vendor’s Technical Service number. I described the problem and asked if the rep could tell me what part I needed, whether it Read More...

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