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Documents related to » Harte Hanks


Automating Your Call Center Feedback
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with

HARTE HANKS: Automating Your Call Center Feedback Automating Your Call Center Feedback Source: Mindshare Technologies Document Type: White Paper Description: Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with that company. Are your customers saying this about your local contact center? If so, do you know
8/3/2009 3:19:00 PM

Social Media and Customer Experience Feedback
Social Media and Customer Experience Feedback.Search for Articles and Other Solutions to Characterize Your Comparison In Relation To Social Media and Customer Experience Feedback. Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen the influence these new sites can have on their organizations for both good and bad. All companies should ask themselves,

HARTE HANKS: Social Media and Customer Experience Feedback Social Media and Customer Experience Feedback Source: Mindshare Technologies Document Type: White Paper Description: Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen the influence these new sites can have on their organizations for both good and bad. All companies should ask themselves, How can we tap into the power of this new method of
8/3/2009 3:17:00 PM

BPM Weaves Data And Processes Together For Real-time Revenues
Linking data to process is the realm of business process management (BPM). BPM's focus on process dramatically reduces the amount of data that needs to be moved, and thereby reduces both the initial cost and ongoing maintenance cost of application integration.

HARTE HANKS: Wheelhouse, Cameron worked for Harte-Hanks Data Technologies, where as vice president of product integration, he co-founded two business units that provided database marketing solutions to companies including Federal Express and Toyota. He can be reached at david.cameron@aptsoft.com
5/30/2003

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

HARTE HANKS: Recession? Steal Market Share by Increasing Customer Service! Recession? Steal Market Share by Increasing Customer Service! Source: Mindshare Technologies Document Type: White Paper Description: During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out
8/3/2009 3:20:00 PM

Xchange Adds To The List Of CRM Point Solutions CasualtiesPart Two: Market Impact & User Recommendations
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the case with even ancient ERP products? Could it be that while the traditional introspective mind-set of ERP becomes history, its functionality remains critical and CRM is being absorbed into ERP solutions?

HARTE HANKS: Xchange implementation partners like Harte-Hanks, Axciom, Epsilon, KnowledgeBase Marketing and Fair Issac might already have existing relationship with you, and, since they will have also heavily invested in the software, they will likely gladly oblige you with an ongoing support. An installed base of even modest size albeit of renowned customers like Xchange s one should generate enough recurring revenue to support a development group that will enhance the product at least enough to keep it viable at
3/28/2003

PeopleSoft: No More a Humble Kid From a Rough Neighborhood?
PeopleSoft has been on a quest to dramatically improve its customer service & support by weeding out its 3rd-party consulting partners. PeopleSoft also has a new platform, a new set of products and a new surprising attitude of lambasting competition. Further, its financial results for the second quarter ended June 30, 2000 are upbeat.

HARTE HANKS: PeopleSoft: No More a Humble Kid From a Rough Neighborhood? PeopleSoft: No More a Humble Kid From a Rough Neighborhood? P.J. Jakovljevic - September 5, 2000 Read Comments P.J. Jakovljevic - September 5, 2000 Event Summary As reported on a number of IT News Web sites during mid August, PeopleSoft Inc., a leading provider of business applications, has eliminated nearly 70% of outside consulting firms from its preferred-provider list in the past year and is instituting a new certification program for nearly
9/5/2000

New Vendor Acquisition Strategies in the Enterprise Applications Field
The latest acquisitions of SSA Global indicate a new phase in the vendor's acquisition strategy and development cycle, and are furthering its goal to be number three (after SAP and Oracle) in the world of enterprise resource planning vendors.

HARTE HANKS: some resellers such as Harte Hanks and Merkle (for the mid-market). The combination of Epiphany and SSA Global may be a win-win situation for both camps of customers, as evidenced by recent increased momentum in the market place. Namely, again dispelling the perception of only milking installed ERP bases, SSA Global can still boast (although not to the degree of its supply chain execution [SCE] team) thirty new CRM customers in the last twelve months, and fourteen in the last four months alone (since the
4/26/2006

Should Uniqueness Vouch For Marketing Automation Niche Players?
Unica's possibly unique set of broad and astute functional footprint and geographic coverage, easily-deployable product with proven quick payback may prove the fact that the marketing automation point providers with a differentiating value proposition and with immaculate execution may prevail the onslaught of larger packaged suite providers.

HARTE HANKS: worldwide including Epsilon , Harte-Hanks , Headstrong Japan , IBM Global Services , Premier Technologies and Sophron Partners . Market Impact Hats off to Unica for being a shining example of a successful privately-held niche vendor, in spite of difficult economic environment and despite belonging to arguably prosperous market segment. The CRM market as well as its marketing automation sub-segment remains both the land of opportunity albeit with many sinister patches of quicksand traps for those with
6/28/2003

Software as a Service for Customer Relationship Management and Sales
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and collaborative planning.

HARTE HANKS: Factiva, Forcelogix, GOT Corporation, Harte-Hanks Trillium Software, iAnywhere, InsideScoop, Intacct, Logotec Engineering, MarketSync, Message Secure, NetSales, NextMark, ObjectPublisher, OpenAir, Payment Processing Inc., the Payroll Company, Pervasive Software, Remend, Rigpa Technology, SalesCentrix, Select Selling, Sendia, ShareMethods, Skype, Spoke, SuccessFactors, studentforce, Talisma, USA.NET, Vertical Response, Visual Mining , and many others. More than 75,000 test drives of AppExchange
3/16/2006


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