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Navigating Between Service Management Scylla & Charybdis - Part 1
It is no longer breaking news to say that the US and the European Union (EU) are turning from product-based to service economies. The trend of the increasing

harvard business service management  their purchase decisions. The recent Harvard Business Journal (HBR)  article entitled “Winning in the Aftermarket” links  customer satisfaction  to revenue. The belief is that well-served customers become repeat customers, which customers then create a continuous  revenue stream  for the company. In the non-manufacturing realm, premium chain hotels are attempting to discern their clientele preferences and accommodate their (sometimes quirky) preferences as they stay throughout the world. This Read More
ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » harvard business service management


Talent Management in the Twenty-First Century
And you can learn all about it in the white paper, talent management for the twenty-first century.

harvard business service management  . Written by the Harvard Business Review , this white paper will introduce you to a TMS based on the principles of modern supply chain management (SCM). You'll learn why the requirements for effective talent management closely parallel those of managing a modern supply chain, and how the same kind of on-demand approach can produce huge dividends for your organization. You don't have to be stuck using a 1950s approach to talent management any longer. Learn how to develop a win-win talent management Read More
The Rise of Price Management
New analytical software tools have recently emerged to combine and condense a wealth of information that should give the salesperson a more definitive

harvard business service management  Managing price, gaining profit. Harvard Business Review (September-October): 84-93 Price Management Now a Priority Price management has landed at the top of the agenda in executives' drive to improve profit margins. More and more companies are pursuing profitable growth strategies, and pricing is one of the last untapped levers for bringing these strategies to life. Having emerged from several years of low growth (and even decline), and facing intense pressure from both competitors and customers, many Read More
It's the Aftermarket Service, Stupid! (Part I)
Regardless of the economic environment (and sentiments), I always think of the opportunity within the aftermarket service and support as a profitable, high

harvard business service management  a recent article in Harvard Business Review claims that we all spend US$1 trillion every year on assets we already own. A related software category term was mentioned in TEC 's 2003 article titled Service Lifecycle Management - Tapping into the Value of the Product Aftermarket . Namely, Service Lifecycle Management (SLM) is a business initiative focused on servicing a company's products, and the customers that bought them, after the product has been sold. Simply put, SLM focuses on making more money from Read More
How to Create a Business Case for Your Human Resources System
Getting CFO or CEO approval to purchase a new software system is often a challenge—but more so if that system is for human resources (HR), as HR is not

harvard business service management  Free Business Cases , Harvard Business Cases , Sample Business Cases , Solo Business Cases , Business Case Web Accessibility , Business Case Example , Business Case Benefits , Business Case Journal , Business Case Terms , Global Business Case , Business Case Competition , Sustainability Business Case , Strong Business Case , Massive Business Case , Overwhelming Business Case . Often times when HR requires an investment it is put on the back shelf because HR is not considered a profit center. Don’t let Read More
Advanced Business Analytics Enable Better Decisions in Banking
Analytics has moved from the specialty of a dedicated few to a necessity for groups of business professionals to do their job. This white paper considers the

harvard business service management  Business Analytics Enable Better Decisions in Banking Analytics has moved from the specialty of a dedicated few to a necessity for groups of business professionals to do their job. This white paper considers the use of analytics and business intelligence (BI) for improving decision making in the banking industry. It also examines the benefits of prebuilt analytic applications for achieving this objective across functions in a banking organization. Read More
Intellicus Enterprise Reporting and Business Insights Platform (V7.0) Business Intelligence Certification Report
Intellicus Enterprise Reporting and Business Insights Platform Version 7.0 (Intellicus) has been TEC Certified as a business intelligence solution. Intellicus's

harvard business service management  Enterprise Reporting and Business Insights Platform (V7.0) Business Intelligence Certification Report Intellicus Enterprise Reporting and Business Insights Platform Version 7.0 (Intellicus) has been TEC Certified as a business intelligence solution. Intellicus's flagship BI product is Intellicus Enterprise Reporting and Business Insights Platform Version 7.0, a complete application for information workers, aiding with data analysis, enterprise reporting, and decision support tasks within any Read More
Intelligent Workload Management
Computing infrastructure today though versatile must be used wisely. Intelligent workload management (IWM) allows for efficient consumption of computing

harvard business service management  Workload Management Computing infrastructure today though versatile must be used wisely. Intelligent workload management (IWM) allows for efficient consumption of computing resources while ensuring business tasks are supported by all needed resources—and that this is all done securely. IWM tools support the building, management, monitoring, and securing of workloads. See how to run your cloud computing system with leading-edge technology. Read More
Why Business Intelligence Makes Sense for Midsize Companies
Business intelligence—or decision support—allows you to better understand, analyze, and predict what’s occurring within your company. BI turns data from

harvard business service management  Business Intelligence Makes Sense for Midsize Companies Business intelligence—or decision support—allows you to better understand, analyze, and predict what’s occurring within your company. BI turns data from financial, manufacturing, and sales systems into useful and meaningful information and then distributes it to people who need it. Midsize organizations have limited resources, so a BI solution should deliver low cost of ownership through off-the-shelf integration. Read More
Core HR Systems: Flawless Execution Enabling Strategic HR Management
Human resources (HR) professionals are tasked with ensuring employee needs are fulfilled and employer interests are protected. Management of core employee data,

harvard business service management  human resources management,human resources management software,human resources management system,human resources management degree,human resources management systems,human resources management certificate,human resources management training,what is human resources management,human resources management articles,strategic human resources management,human resources management consulting,human resources management salary,mba human resources management,masters in human resources management,human resources management courses Read More
Logi 9 Business Intelligence Platform: Business Intelligence (BI) Competitor Analysis Report
This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and

harvard business service management  9 Business Intelligence Platform: Business Intelligence (BI) Competitor Analysis Report This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and manipulation of mission-critical corporate information. BI users are able to access and leverage vast amounts of information to analyze relationships and understand trends that support business decisions. This knowledge base covers everything from data mining to Read More
Do You Need a Content Management System?
Understanding what content management means is the first step to determine how a solution will suit your company. Because of the abundance of information both

harvard business service management  You Need a Content Management System? Introduction The ongoing drive to save time and money drives organizations to look into content management. As the costs of software and implementation range from almost free to millions of dollars and choosing the right vendor or system is vital, this decision can be daunting. The term content management : What does it mean? Content management is a phrase you hear everywhere these days. Companies claim they do content management and vendors say that they sell Read More
Competency Management: the Compass for Strategic Talent Management
This white paper examines how to use a competency-based approach to build behaviors, skills, and knowledge. It explains how to integrate competencies into all

harvard business service management  Management: the Compass for Strategic Talent Management Plateau delivers a best-of-breed talent management solution with deep functionality for learning management, performance management, compensation management and career and succession planning. This allows organizations to take a unified approach to develop, manage, reward and optimize their talent. Superior best-in-class talent management solutions can be deployed individually or together, enabling current and prospective customer to Read More

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