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Documents related to » hearme


Lipstream Speaks to Kana
Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites a way to talk to their customers.

HEARME: on a 28.8-baud connection. HearMe has a similar product to Live Voice called HearMe for Ecommerce. User Recommendations Firms evaluating the purchase of a CRM suite should strongly consider using service representatives to assist their online customers. Text based chat is an option, but voice communications have the potential to foster stronger customer relationships because it is a more intuitive form of communication. Stand-alone VoIP products are available, but VoIP built into a CRM suite makes sense
9/6/2000


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