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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 help desk analytics data

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » help desk analytics data

Why Are CRM and Analytics Intrinsically Connected?


The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics of market share and penetration. Typical functional components of marketing automation include customer data cleansing and analysis tools, and campaign management systems.

help desk analytics data  through tools such as help desk software, e-mail organizers, and Web development applications. For more information on other aspects of CRM, see CRM is Busting Out of Its Britches: Operational, Analytical, and Collaborative CRM Is Born . Many CRM software vendors focused their first marketing modules to generate and convey leads to the sales force. SFA thus refers to the application of technology that enables selling through all channels, including field sales, telesales, selling partners, Web selling, Read More

Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation


Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied. To better weather the economic storm, release the untapped potential of your interaction center with software that maximizes your workforce management capabilities. Learn how to go beyond traditional channel data for bigger contact center return on investment.

help desk analytics data  telesales, customer service, and help desk processes. The solution includes IC analytics to plan and optimize customer-focused operations by evaluating customer interactions, business processes, and market opportunities. These IC functionalities can directly incorporate a robust set of data from marketing campaigns, sales and service programs, real-time offer management, Web channel, agent qualifications catalog, and other features of SAP CRM . Moreover, through integration with SAP CRM , data can be Read More

Surado! A Rising Mid-market CRM Provider


Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, and Commence Corporation.

help desk analytics data  Customer Service module for help desk and support environments. Both CSRs and Sales representatives can share customer details since there is a single repository for data. The workflow once again fulfills its role to allow rule-based escalation and notification. In addition, Surado''s release of its computer telephony integration (CTI) module, based on Intel''s NetMerge CT ADE, scheduled for 1st Quarter of 2004, with support for all major telephone switches, will allow a true automated support call center. Read More

How to Choose the Right Hosted CRM Solution for You


How can you get the most out of a customer relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By purchasing a hosted CRM solution that’ll provide the benefits of an on-premise CRM solution without the need for a complex implementation or the assistance of an in-house IT team. Hosted CRM is a cost-effective solution that promises a quick return on investment (ROI).

help desk analytics data  in IT manpower and help desk support. Customization Mania : Although criticized for its one-size-fits all approach to CRM, a standard on-demand CRM tool can spare a company the price tag and hassles that often accompany application customization. Security : A CRM solution doesn''t have to reside within a company''s walls to be safe. Rather, today''s hosted CRM solution providers go to great lengths to safeguard their clients'' data. And that''s good news to businesses unwilling to invest in costly security Read More

PowerTrieve, A LEAP For CRM?


Although CRM applications, Portals, and Contact Centers are contributing to the improvement of customer relationships and the effectiveness of employees; in many cases they remain convoluted to users whether they are customers or company employees. Will LEAP (Language Enabled Application Platform) products like the PowerTrieve solve the problem?

help desk analytics data  potential caller to a help desk regarding a problem with a product he has just purchased. The system may ask: What would you like to do? The caller''s answer can be: I would like to be transferred to Support please . In this case the caller gets directly routed to the required department. Pronexus based in Kanata, Ontario, Canada, is among the providers of such technology. Another technology involving voice is VoiceXML . This technology provides end-users the ability to develop a rule based command Read More

Data Mining with MicroStrategy: Using the BI Platform to Distribute Data Mining and Predictive Analytics to the Masses


Data mining and predictive analysis applications can help you make knowledge-driven decisions and improve efficiency. But the user adoption of these tools has been slow due to their lack of business intelligence (BI) functionality, proactive information distribution, robust security, and other necessities. Now there’s an integrated enterprise BI system that can deliver data mining and predictive analysis. Learn more.

help desk analytics data  predictive analysis applications can help you make knowledge-driven decisions and improve efficiency. But the user adoption of these tools has been slow due to their lack of business intelligence (BI) functionality, proactive information distribution, robust security, and other necessities. Now there’s an integrated enterprise BI system that can deliver data mining and predictive analysis. Learn more. Read More

Marketing without Analytics: Is It Really Analytics?


You can have the best sales pitch in the world, but if you don’t know who your audience is, or what they’re looking for, your strategy is based on chance. Marketing—smart, cost-effective marketing—is about listening to what a specific person or group of people are looking for and responding to their needs or desires. Learn how to use analytics to focus your marketing efforts, for more effective and efficient results.

help desk analytics data   Read More

Backing up Data in the Private Cloud: Meeting the Challenges of Remote Data Protection - Requirements and Best Practices


This white paper describes some of the common challenges associated with protecting data on laptops and at home and remote offices and portrays proven solutions to the challenges of protecting distributed business data by establishing a private cloud/enterprise cloud. Learn which best practices can ensure business continuity throughout an organization with a distributed information technology (IT) infrastructure.

help desk analytics data  private cloud backup,private cloud data management,private cloud,backup software,data protection Read More

Data Enrichment and Classification to Drive Data Reliability in Strategic Sourcing and Spend Analytics


Spend analytics and performance management software can deliver valuable insights into savings opportunities and risk management. But to make confident decisions and take the right actions, you need more than just software—you also need the right data. This white paper discusses a solution to help ensure that your applications process reliable data so that your spend analyses and supplier risk assessments are accurate, trustworthy, and complete.

help desk analytics data  discusses a solution to help ensure that your applications process reliable data so that your spend analyses and supplier risk assessments are accurate, trustworthy, and complete. Read More

Addressing the Complexities of Remote Data Protection


As companies expand operations into new markets, the percentage of total corporate data in remote offices is increasing. Remote offices have unique backup and recovery requirements in order to support a wide range of applications, and to protect against a wide range of risk factors. Discover solutions that help organizations protect remote data and offer extensive data protection and recovery solutions for remote offices.

help desk analytics data  are utilities available to help mitigate this issue. Snapshots address the open-file issue by creating application-consistent, time-based recovery points. While it is necessary to pause or quiesce the application for a short period of time to accomplish a snapshot, it is typically far faster than a tape backup because it captures only incremental changes over a much shorter period of time. Snapshots can be run very frequently, often many times per hour, to meet aggressive recovery point objectives. Read More

The Operational Data Lake: Your On Ramp to Big Data


Companies recognize the need to integrate big data into their real-time analytics and operations, but this poses a lot of technical and resource challenges. Meanwhile, those organizations that have operational data stores (ODSs) in place find that, while useful, they are expensive to scale. The ODS gives real-time visibility into operational data. While more cost-effective than a data warehouse, it uses outdated scaling technology, and performance upgrades require very specialized hardware. Plus, ODSs just can't handle the volume of data that has become a matter of fact for businesses today.

This white paper discusses the concept of the operational data lake, and its potential as an on-ramp to big data by upgrading outdated ODSs. Companies that are building a use case for big data, or those considering an upgrade to their ODS, may benefit from this stepping stone. With a Hadoop relational database management system (RDBMS), companies can expand their big data practices at their own pace.

help desk analytics data  operational data lake, Hadoop RDBMS, operational data store, transactional database, transaction processing, big data repository Read More

New Data Protection Strategies


One of the greatest challenges facing organizations is the protection of corporate data. The issues complicating data protection are compounded by increased demand for data capacity and higher service levels. Often these demands are coupled with regulatory requirements and a shifting business environment. Learn about data protection strategies that can help organizations meet these demands while maintaining flat budgets.

help desk analytics data  protection strategies that can help organizations meet these demands while maintaining flat budgets. Read More

Linked Enterprise Data: Data at the heart of the company


The data silos of today's business information systems (IS) applications, and the pressure from the current economic climate, globalization, and the Internet make it critical for companies to learn how to manage and extract value from their data. Linked enterprise data (LED) combines the benefits of business intelligence (BI), master data management (MDM), service-oriented architecture (SOA), and search engines to create links among existing data, break down data walls, provide an open, secure, and long-term technological environment, and reduce complexity—read this white paper to find out how.

help desk analytics data  data silo,business information systems,linked enterprise data,LED,business intelligence,BI,master data management,MDM,service-oriented architecture,SOA,search engines,Antidot,Antidot white paper,semantic web Read More

Strategy Analytics


Strategy Analytics provides business consulting, research, and analysis. The firm publishes reports and evaluates technologies, markets, and companies.

help desk analytics data   Read More