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PeopleSoft Completes Acquisition of Vantive; Vantive CRM Applications Integrate with PeopleSoft and Other ERP Systems
On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's second-largest independent supplier of

help desk applications  call center, field service, help desk and Web service effectiveness. Vantive and PeopleSoft products -- as well as products from other enterprise software vendors -- can be integrated today via Vantive QuickConnect, a packaged integration solution announced in August 1999. In addition, Vantive's software was integrated with PeopleSoft's software earlier this year under PeopleSoft's Open Integration Framework program, allowing real-time communication of customer information between Vantive and PeopleSoft Read More
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk applications


Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not

help desk applications  described to facilitate and help in the decision-making process through a collaborative partnership with your software vendor. In this article, a distinction is made between a service pack and a new release. Typically, a service pack is issued to fix software bugs and is not intended to add or modify functionality and data elements. Consequently, unless you have also modified or enhanced the code that is being altered, a service pack should be able to be installed with little effort or testing. Read More
Microsoft Office Fluent User Interface: IT Decision-maker Perception
This white paper presents the results of a commissioned study conducted by Forrester Consulting on behalf of Microsoft Corporation to help IT organizations

help desk applications  end users? What IT help desk and training support capabilities do I need to have to support the Fluent user interface? Microsoft commissioned this study to provide answers to these questions, and to help IT organizations considering Office 2007 adoptions anticipate the impact that the Fluent user interface may have on their end users. The primary findings from the study include: IT decision-makers report that users react positively to the benefits of the Fluent user interface. Many organizations Read More
Supporting Teamwork by Abridging Departmental Silos (and All That in a Cloud)
According to the adage “When one door closes, another one opens,” there are opportunities and unfulfilled customer needs even in this dour economic environment.

help desk applications  there were some decent help desk applications for customer service advisors (agents)  and bug-tracking applications for product developers, but there were no systems designed for both groups to use. For example, the well-known Bugzilla bug-tracking software  is not aware of who the customer is. After doing a thorough market search, the company was not able to find anything commercial off-the-shelf (COTS ), so it ended up developing its own customer service software. After selling that company, Johnson Read More
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience
Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance

help desk applications  (66 percent) rely upon help desk calls as the main indicator that end users are experiencing response time and/or availability problems. Forrester Consulting Knoa Experience and Performance Manager (EPM) monitors enterprise applications from the perspective of the end user to capture the actual end user experience. Knoa EPM captures transaction response times as well as ecosystem and application errors - along with a time-synchronized workflow - from all users, at all locations, at all times, across the Read More
Open, Manage, and Accelerate SSL Encrypted Applications
Although secure sockets layer (SSL) is a ubiquitous enabler of e-commerce and outsourcing, it creates a special challenge for network administrators and

help desk applications  SSL-aware solutions that can help decipher and accelerate data. Read More
IFS Applications (v. 7.5) for EAM/CMMS Certification Report
IFS Applications (v. 7.5) is TEC Certified for online evaluation of enterprise asset management (EAM)–computerized maintenance management system (CMMS

help desk applications  enterprise asset management,cmms software,enterprise asset management system,enterprise asset management inc,enterprise asset management software,cmms software comparison,cmms software reviews,best cmms software,what is cmms software,enterprise asset management solutions,enterprise digital asset management,cmms maintenance software,enterprise asset management eam,web based cmms software,cmms eam software Read More
Are ASP Applications Right for You? Part 1: Decision Factors
Like so many Internet conventions, the Application Service Provider (ASP), is really a combination of two 'old' concepts, turn key applications and outsourced

help desk applications  hosted software,saas provider,hosting software,saas providers,application service providers,application software provider,saas company,application services provider,application service provider model,saas applications,application service provider,saas application,web application development,asp net web application,asp net developers Read More
Prince Minerals Selects IFS Applications for ERP
Apparently, Prince Minerals' short list came down to IFS, Microsoft Dynamics AX, and Oracle JD Edwards. Some of the primary reasons IFS was selected were for

help desk applications  partner best able to help accomplish its goals. As noted in the press release , one of the primary reasons the company selected IFS was its “strong local support in the various countries where it has operations.” Where most IFS competitors have to rely on partners to support various regions around the world, the investments IFS made in the late 90s and early 2000s to expand its global presence have provided it with a strong global direct services organization, which today spans more than 50 countrie Read More
Vantaa Energy Chooses IFS Applications 8
IFS’ win streak from late 2012 seems to be flowing into 2013. On January 16, 2013, the global enterprise applications company announced that Vantaa Energy Ltd.,

help desk applications   Read More
Atlas Pipeline Selects IFS Applications
IFS’ win streak continued with Atlas Pipeline Mid-Continent Holdings, LLC (“Atlas Pipeline”), active in gathering and processing natural gas for transportation

help desk applications   Read More
CalsonicKansei Selects IFS Applications
IFS, the global enterprise applications company, recently announced that CalsonicKansei, a Tier One automotive parts supplier, has chosen IFS Applications as

help desk applications   Read More
Oracle Co. - Internet Paradigm Boosts Applications Growth
Oracle is one of the first software companies to implement the Internet computing model for developing and deploying enterprise software across its entire

help desk applications  erp software vendors,erp software companies,compare erp software,best erp software,erp software comparison,top erp software,erp software,erp software vendor,what is erp software,erp for small business,small business erp,small business software,small business accounting packages,small business inventory control,list of erp vendors Read More
How to Use Automation and Virtualization to Improve Service Levels of Your Applications
Across the globe, IT organizations are hindered by applications that were built in silos with tightly coupled dedicated hardware and software, resulting in

help desk applications   Read More

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