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Demystifying SAP Solution Manager
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC

help desk article  or Adobe PDF documents. Help desk : a tool that allows one to open a case, follow its status, insert a relevant documentation, close the case (one resolved), etc. This exceptions handling tool guides SAP’s staff and users in defining a model and the procedures necessary to efficiently manage exceptional situations and errors that occur during daily business operations. Transport : refers to the migration of the system configuration and development objects from one SAP system to another: for example, Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk article


Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not

help desk article  described to facilitate and help in the decision-making process through a collaborative partnership with your software vendor. In this article, a distinction is made between a service pack and a new release. Typically, a service pack is issued to fix software bugs and is not intended to add or modify functionality and data elements. Consequently, unless you have also modified or enhanced the code that is being altered, a service pack should be able to be installed with little effort or testing. Read More...
Sunny Malta as an Nearshore IT Outsourcing Location
Enterprises, largely based in the US, UK, Japan, and Austraila, are turning to offshoring as a way to minimize costs. The biggest offshoring region is currently

help desk article  | Global Outsourcing | Help Desk Outsourcing | Human Resource Outsourcing | Information Technology Outsourcing | Infrastructure Outsourcing | Innovative Outsourcing | International Outsourcing | Knowledge Process Outsourcing | Legal Outsourcing | Logistics Outsourcing | Management Outsourcing | Managing Outsourcing | Manufacturing Outsourcing | Marketing Outsourcing | Network Outsourcing | Office Outsourcing | Online Outsourcing | Operations Outsourcing | Process Outsourcing | Procurement Outsourcing | Read More...
Supporting Teamwork by Abridging Departmental Silos (and All That in a Cloud)
According to the adage “When one door closes, another one opens,” there are opportunities and unfulfilled customer needs even in this dour economic environment.

help desk article  there were some decent help desk applications for customer service advisors (agents)  and bug-tracking applications for product developers, but there were no systems designed for both groups to use. For example, the well-known Bugzilla bug-tracking software  is not aware of who the customer is. After doing a thorough market search, the company was not able to find anything commercial off-the-shelf (COTS ), so it ended up developing its own customer service software. After selling that company, Johnson Read More...
Remedy Plots A Course To Travel And Expense Capabilities
Remedy further extends the capabilities of its self-service e-procurement application with Necho’s travel and entertainment expense product.

help desk article  ranging from its traditional help desk product through its most recent employee self-service products such as Purchasing@Work and Remedy SetUp@WorkTM. Market Impact Like a recent partnership announcement by Concur (see An E-Commerce Company That Can Pay The Bills ), this partnership represents a step in the development of fully featured employee self-service platforms. So long as these platforms present unified experiences to their users they represent a real value to the corporations that use them. Read More...
VAI's S2K Enterprise Solutions Help the Largest Independently Owned Office Supply Company in the Southwest
Office supply companies face stiff competition and know that on-time, next-day delivery is imperative to survival. Distributors of any size need accurate

help desk article  s S2K Enterprise Solutions Help the Largest Independently Owned Office Supply Company in the Southwest VAI's S2K Enterprise Solutions Help the Largest Independently Owned Office Supply Company in the Southwest If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VAI is an award winning software developer and an IBM Premier Business Partner. Founded in 1978, VAI is headquartered in Long Island, New York, with branch offices in Florida, Read More...
How Software Test Management Tools Can Help You Plan, Control, and Evaluate
Software developers need a powerful tool to control and plan the quality of their software applications. With a solution that offers project analysis, testing

help desk article  Test Management Tools Can Help You Plan, Control, and Evaluate Software developers need a powerful tool to control and plan the quality of their software applications. With a solution that offers project analysis, testing, and bug administration, you have options that can help increase the quality of your software products. Read about a software test tool that has administrative functions to help you more effectively plan, control, and evaluate your software as it’s developed. Read More...
How SharePoint Can Help Connect People, Processes, and Information
Microsoft SharePoint products and technologies are server applications that can provide organizations with an integrated solution for collaboration, content

help desk article  SharePoint Can Help Connect People, Processes, and Information Microsoft SharePoint products and technologies are server applications that can provide organizations with an integrated solution for collaboration, content management, business processes, business intelligence (BI), enterprise search implementation, and portal development. Find out how SharePoint can meet your intranet, extranet, and Internet needs, and compare offerings for all levels and groups of users. Read More...
Mega-vendors Warming Up to the Cloud - Part 2
Part 1 of this blog series depicted the three evolutionary phases (or waves) of software as a service (SaaS) and cloud computing adoption. The article ended

help desk article   Read More...
Outsourcing Security Part 3: Selecting a Managed Security Services Provider
As the final article in a three-part series on outsourcing security, the following article provides guidelines for selecting a dependable managed security

help desk article  one year later to help benchmark the value obtained from the service. With the right choice, an outsourced service serves as a security partner who shares the burden and the responsibility of an organization's security management and incident response and enables the company to operate confidently in a connected world. This concludes Part 3 of a 3-part article. Part 1 noted the benefits of outsourcing security. Part 2 evaluated the cost of such an outsourcing. Part 3 provides guidelines for selecting a Read More...
But, I Thought the ERP System Was Going to Help Us with That!
Here@s an all-too typical scenario. Management at a multinational company decides to implement a standardized enterprise resource planning (ERP) solution

help desk article  System Was Going to Help Us with That! End-User Experience Management and Performance If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader.    Knoa® Software is leading the performance management industry with end-user experience management solutions that reach beyond infrastructure and application performance to monitor, measure and manage how end-users are utilizing the application to optimize end-user performance and business process Read More...
TeamHeadquarters
TeamHeadquarters is a combination of project management and help desk software. It supports the planning and execution of projects with traditional project

help desk article  of project management and help desk software. It supports the planning and execution of projects with traditional project management tools, including tracking, Gantt charts, and task assignment. The help desk software can manage reactive activities like support requests, incident tracking, and defect tracking. It also has queues and tickets managed services. TeamHeadquarters is based on Entry extensible markup language(XML) software architecture, and can be used with Microsoft technologies including Read More...
Plex Systems Replaces Seven Silo Applications At CCI
I recently read an article about the implementation and go-live experience of an enterprise resource planning (ERP) solution at a relatively small metal-forming

help desk article   Read More...
How the Mining Industry Benefits from ERP Systems
Integrated enterprise resource planning software normalizes the reporting requirements for a mining company’s various departments. This article loosely shows

help desk article  mining industry,manufacturing,enterprise resource planning,ERP,financial reporting,materials management,regulatory compliance,smelting,raw ore material,make-to-order,MTO,made-for-stock,human resources,HR,system integration Read More...
The 'Old ERP' Dilemma: Replace or Add-on
Replace or Add-on to an aging ERP system is a dilemma faced by many companies today. This article discusses the trade-offs involved in making that decision.

help desk article  old erp system,enterpise resource planning,ERP industry,replacement ERP system,Replacing ERP System,future of ERP,ERP vendors,Father of Process ERP,best of breed vendor,best of breed route,what is an old ERP system,1980 erp Read More...

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