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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 help desk article


Salesforce.com Updates Desk.com for SMBs
Salesforce.com recently released an upgrade to Desk.com, a cloud help desk and ticketing application that focuses on small to medium businesses (SMBs). Now Desk

help desk article  Desk.com , a cloud help desk and ticketing application that focuses on small to medium businesses (SMBs). In contrast to Salesforce.com's enterprise-level customer service product, Service Cloud , Desk.com's main trait is its ability to be deployed quickly. Now Desk.com (formerly known as Assistly ), which is available on the Salesforce AppExchange marketplace, features a customizable console, allowing agents to view customer data such as account and sales information with filters to organize the data

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Remedy Plots A Course To Travel And Expense Capabilities


Remedy further extends the capabilities of its self-service e-procurement application with Necho’s travel and entertainment expense product.

help desk article  ranging from its traditional help desk product through its most recent employee self-service products such as Purchasing@Work and Remedy SetUp@WorkTM. Market Impact Like a recent partnership announcement by Concur (see An E-Commerce Company That Can Pay The Bills ), this partnership represents a step in the development of fully featured employee self-service platforms. So long as these platforms present unified experiences to their users they represent a real value to the corporations that use them. Read More

Supporting Teamwork by Abridging Departmental Silos (and All That in a Cloud)


According to the adage “When one door closes, another one opens,” there are opportunities and unfulfilled customer needs even in this dour economic environment. Rather than hiding in a cave and waiting for the calamity to pass, some creative business software companies and individuals have been coming up with new value propositions to solve real problems for their customers. Perhaps

help desk article  there were some decent help desk applications for customer service advisors (agents)  and bug-tracking applications for product developers, but there were no systems designed for both groups to use. For example, the well-known Bugzilla bug-tracking software  is not aware of who the customer is. After doing a thorough market search, the company was not able to find anything commercial off-the-shelf (COTS ), so it ended up developing its own customer service software. After selling that company, Johnson Read More

CRM: Out of the box? Or outside the box?


Everything can change without notice in your relationships with prospects and customers, and customer relationship management (CRM) solutions should be flexible enough to help with this ongoing challenge. Monolithic enterprise resource planning (ERP) packages or suites can take years to implement and cannot easily adapt to change; but CRM solutions can provide functionality that makes change

help desk article  services will benefit from help desk functionality, while utilities companies will focus on tracking the feedback they get from customers on the quality of their field service response teams. Any company could benefit from the functionality mentioned above, but some are more likely than others to view it as essential for their business and invest in it. Process-oriented functionality is usually provided in stand-alone tools for business process or project management, or as part of ERP packages, but new Read More

Demystifying SAP Solution Manager


Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers all aspects of system deployment, operations, and continuous improvement, to ease customer pain with their complex IT environment.

help desk article  or Adobe PDF documents. Help desk : a tool that allows one to open a case, follow its status, insert a relevant documentation, close the case (one resolved), etc. This exceptions handling tool guides SAP’s staff and users in defining a model and the procedures necessary to efficiently manage exceptional situations and errors that occur during daily business operations. Transport : refers to the migration of the system configuration and development objects from one SAP system to another: for example, Read More

How Retail Partners and Mobility Can Help Deliver Value to Bank Customers


Banks are facing high levels of scrutiny from their customers and find themselves under great pressure to create value, win back lost customers, and maintain existing relationships as well as lower customer attrition levels. Three seemingly disparate trends—need for savings, growth in mobile usage and advent of coupon aggregators—together offer banks a way to create a sticky service. This paper discusses the idea of banks partnering with retailers to leverage their superior customer understanding to provide mobile coupons to their customers.

help desk article  Partners and Mobility Can Help Deliver Value to Bank Customers Banks are facing high levels of scrutiny from their customers and find themselves under great pressure to create value, win back lost customers, and maintain existing relationships as well as lower customer attrition levels. Three seemingly disparate trends—need for savings, growth in mobile usage and advent of coupon aggregators—together offer banks a way to create a sticky service. This paper discusses the idea of banks partnering with Read More

Is One Country Good Enough to Handle Your Outsourcing Business?


Recently, I touched on the idea of building a vendor portfolio to help manage risks associated with software outsourcing practices in the article Should North Americans Send More Software Development Work to China? I’d like to use this blog post to give some complementary readings for those who read the article and felt the vendor portfolio idea interesting. The concept of “portfolio

help desk article  a vendor portfolio to help manage risks associated with software outsourcing practices in the article Should North Americans Send More Software Development Work to China? I’d like to use this blog post to give some complementary readings for those who read the article and felt the vendor portfolio idea interesting. The concept of “portfolio” is very prominent in the finance world. “In finance, a portfolio is an appropriate mix of or collection of investments held by an institution or a private Read More

LinkedIn Acquires Newsle


LinkedIn has acquired Newsle, provider of a service that alerts users when their connections have been mentioned in article, blogs, or other places on the Web.

help desk article  proprietary analytics technology to help employers find and screen candidates, Newsle relies on natural language processing and machine-learning algorithms to weed out relevant information.   The acquisition is another in a series of moves intended to improve somewhat low LinkedIn user engagement rates. Last year, LinkedIn bought (and started to integrate) mobile reader app Pulse , and added the ability to embed rich media within news feed posts. More recently, LinkedIn overhauled its Contacts app (now Read More

TEC Launches Center To Help Companies Evaluate and Select Point of Sale Software


Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its Point of Sale Systems Evaluation Center, to help companies compare the most qualified POS systems based on their own, unique business needs.

help desk article  Launches Center To Help Companies Evaluate and Select Point of Sale Software TEC Launches Center To Help Companies Evaluate and Select Point of Sale Software Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its Point of Sale Systems Evaluation Center, to help companies compare the most qualified POS systems based on their own, unique business needs. Leading industry analyst research predicts that IT spending in retail will increase from $109 billion in 2003 to Read More

Software Selection, Mafia-style


The Guardian's excellent article How to Do Business Like the Mafia lists 7 rules for running a successful business—legitimate or otherwise. And where there are business rules, of course, there’s enterprise software. Which led me to wonder just how the Mafia would go about the enterprise software selection process. Happily, we have Cosa Nostra's “10 Commandments” to help us

help desk article  's “10 Commandments” to help us, thanks to an odd document that surfaced in November 2007. These so-called commandments were discovered by Italian police when they arrested Salvatore Lo Piccolo , the Sicilian Mafia boss. I’ll abstain from commenting directly on the commandments (thanks mostly to our legal department), and simply present you The Mafia’s 10 Commandments , with translations for software selection purposes: 1. No one can present himself directly to another of our friends. There must Read More

TeamHeadquarters


TeamHeadquarters is a combination of project management and help desk software. It supports the planning and execution of projects with traditional project management tools, including tracking, Gantt charts, and task assignment. The help desk software can manage reactive activities like support requests, incident tracking, and defect tracking. It also has queues and tickets managed services. TeamHeadquarters is based on Entry extensible markup language(XML) software architecture, and can be used with Microsoft technologies including Windows Server, Active Directory, and Microsoft Office.  

help desk article  of project management and help desk software. It supports the planning and execution of projects with traditional project management tools, including tracking, Gantt charts, and task assignment. The help desk software can manage reactive activities like support requests, incident tracking, and defect tracking. It also has queues and tickets managed services. TeamHeadquarters is based on Entry extensible markup language(XML) software architecture, and can be used with Microsoft technologies including Read More

The Seven Deadly Sins of Software Marketing


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help desk article  back in. Reusability can help greatly to maintain consistency or, at the very least, be consistently wrong. Remember, in a parade you can be out of step, but if everyone else is in step with you, who will notice? Sin #7. Forgetting to Toot Your Own Horn Marketing collateral is not the time when you step back and let others shower you with praise and adulation. If you don't praise your company and its products and services, no one is going to do it for you. But remember, the reader is not naive. If you Read More

TEC Joins Forces with Australasia’s Fastest-growing Consultancy to Help Drive Better Software Decisions


Technology Evaluation Centers (TEC), the leading online resource for enterprise software decision makers, is proud to announce that it has signed a preferred partnership agreement with Solution Minds, Australasia’s dominant enterprise software selection consulting company.

help desk article  Australasia’s Fastest-growing Consultancy to Help Drive Better Software Decisions TEC Joins Forces with Australasia’s Fastest-growing Consultancy to Help Drive Better Software Decisions Solution Minds adds TEC’s software selection services expertise to its consulting practice offerings Montreal, QC, March 1, 2010 — Technology Evaluation Centers (TEC), the leading online resource for enterprise software decision makers, is proud to announce that it has signed a preferred partnership agreement with Read More

Talent Management in the Coming Decade: How Your HRIS Can Help


Only 18% of North American companies feel their organization is well prepared to develop the leaders it will need over the next ten years. That's why it is now more important than ever to make the most out of talent management software to create employee development programs and succession plans. Download this white paper to learn how.

help desk article  How Your HRIS Can Help Only 18% of North American companies feel their organization is well prepared to develop the leaders it will need over the next ten years. That's why it is now more important than ever to make the most out of talent management software to create employee development programs and succession plans. Download this white paper to learn how. Read More

The 'Old ERP' Dilemma: Replace or Add-on


Replace or Add-on to an aging ERP system is a dilemma faced by many companies today. This article discusses the trade-offs involved in making that decision.

help desk article  old erp system,enterpise resource planning,ERP industry,replacement ERP system,Replacing ERP System,future of ERP,ERP vendors,Father of Process ERP,best of breed vendor,best of breed route,what is an old ERP system,1980 erp Read More