X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 help desk assessment report sample


HIPAA-Watch for Security Speeds Up Compliance Part One: Vendor and Product Information
HIPAA-Watch for Security is a tool designed to guide organizations through the risk analysis required by the Health Insurance Portability and Accountability Act

help desk assessment report sample  security officer information services help desk or technical support information systems management internal audit laboratory marketing and fund raising medical records department medical staff member, customer, or patient services mental health or drug alcohol operations department patient or member communication patient or member medical records pharmacy physical security officer physician recruitment and services policy administration privacy officer quality assurance radiology respiratory senior

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

Start Now

Documents related to » help desk assessment report sample

Compliance Exposures in ERP Systems Part 1


This paper examines key issues for CFOs and CEOs in managing ERP systems in the new world of SOX, IFRS, Basle II. While most IT management attention seems to be on document retention, reporting quality, and security, there are broader issues to be considered toward ensuring good governance and compliance with regulations such as Sarbanes-Oxley, IFRS and Basle II.

help desk assessment report sample   Read More

The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3


When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides some basic steps you can take to successfully deploy voice and data network services. A complete capabilities inventory has been included to help you ensure that every feature of your current system will be considered for inclusion in your new system.

help desk assessment report sample   Read More

11 Criteria for Selecting the Best ERP System Replacement


An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision.

help desk assessment report sample   Read More

Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience


Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance, usability, and availability of their customer relationship management (CRM) solutions. How do you know if your CRM system performs for each user? What does it mean when users say the system is slow? An experience management solution can give you the answers.

help desk assessment report sample   Read More

Help Desk for the Health Care Industry


Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.

help desk assessment report sample   Read More

Malware Security Report: Protecting Your Business, Customers, and Bottom Line


Find out how in Malware Security Report: Protecting Your Business, Customers, and Bottom Line.

help desk assessment report sample   Read More

IP Telephony: Network Evaluation and Risk Assessment Guide


Before engaging with vendors to identify the best solution, you need to perform an evaluation of your network capabilities, and assess the potential impact to your business of a converged network. As with any network implementation, a realistic understanding of what is required to reach your objectives will enable you to ensure a successful transition to enhanced network capabilities.

help desk assessment report sample   Read More

TEC Accreditation Report: Godlan, Inc. for ERP Services


This customer satisfaction report consists of how Godlan Inc., an enterprise software services provider of ERP software implementation and services, fared in the eyes of four of their client references.

Godlan Inc. received accreditation from Technology Evaluation Centers (TEC) for completing the customer satisfaction survey program. The review process is based on client satisfaction survey ratings provided to TEC by four of Godlan Inc.’s client references. The survey evaluated the overall satisfaction, quality of services received, and overall project evaluation of four real-life software implementation projects.

Godlan Inc. helps organizations find the best way to conduct numerous activities, including: accounting and financial management, customer relationship management, and information management and collaboration. As a certified Salesforce.com and Infor Channel Advisory Council partner, Godlan Inc. works with many different customers in multiple industry verticals within the arena of manufacturing and manufactured goods distribution. It also provides services such as hardware and infrastructure, data cleansing and migration, system evaluation and comparison, IT infrastructure design and planning, and market intelligence.

Get the full results of the client satisfaction survey on Godlan Inc. in this software services provider review.

help desk assessment report sample   Read More

TEC 2013 Supply Chain Management (SCM) Market Survey Report


This report gives an overview of current considerations for organizations seeking to purchase a supply chain management (SCM) software solution. Based on aggregate data collected from more than 1,400 SCM software comparisons performed using Technology Evaluation Centers’ (TEC’s) TEC Advisor software selection application during 2012, the report details what TEC data reveals about your peers' requirements for SCM solutions, including functionalities, delivery models and access, customization and integration, server and database platforms, and budgeting.

help desk assessment report sample   Read More

2011 Trends Report: Unified Communications


As a set of products that provides a consistent, unified user interface and experience across multiple devices, unified communications (UC) is poised to become more widespread in the enterprise. How will IM, video, telephony, and other elements of UC change in the coming year? In this guide, experts Jon Arnold, Mike Barnes, Nicole Hayward, Dave Michels, and Blair Pleasant share their predictions for unified communications.

help desk assessment report sample   Read More