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Professional Services Automation: Affordable Hosted Solutions for the Small to Medium Business Market
Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs) have limited time and resources to

help desk automation  provides integrations hook to help desk solutions. OpenAir offers an ASP solution that is broader in focus for both internal and external clients. In addition to the typical IT and consulting practices to which PSA vendors cater, OpenAir has gained some traction in the legal and advertising and public relations (PR) industries. In terms of modules, it offers above-average demand management and knowledge management capabilities, in conjunction with project management and resource management. Project Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk automation


TechExcel
TechExcel creates software solutions for application lifecycle management, IT service desk management, and customer relationship management. Founded in 1995

help desk automation  TechExcel creates software solutions for application lifecycle management, IT service desk management, and customer relationship management. Founded in 1995 and headquartered in Lafayette, California, TechExcel has over 1,500 customers in more than 42 countries and maintains offices in Chapel Hill, North Carolina (US), London (UK), and Beijing (China). Read More...
EBSuite CRM
The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk

help desk automation  (SFA), customer support and help desk, marketing automation and online/offline campaign management, project management, and mobile CRM modules. Read More...
Identify and Leverage Your Existing Service Life Cycles
Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers

help desk automation  a strategic partner to help customers implement the right solutions to achieve rapid business results and accelerate business growth. Searches related to Identify and Leverage Your Existing Service Life Cycles : Service Management | Service Life Cycles | IT Service Management | Managed Services | Improving Service Quality | Developing Service Life Cycles | Service Management Performance | Service Desk Management | Implementing Service Management | Identifying Service Life Cycle | Service Portfolios | Read More...
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation
Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied

help desk automation  telesales, customer service, and help desk processes. The solution includes IC analytics to plan and optimize customer-focused operations by evaluating customer interactions, business processes, and market opportunities. These IC functionalities can directly incorporate a robust set of data from marketing campaigns, sales and service programs, real-time offer management, Web channel, agent qualifications catalog, and other features of SAP CRM . Moreover, through integration with SAP CRM , data can be Read More...
Success Keys for Proposal Automation
Proposal writing has become a common requirement throughout the entire business world. And for many sales people, they are a necessary evil. If you're thinking

help desk automation  customer relationship management,CRM,sales methods,proposal writing,proposal automation,proposal automation software,needs analysis,consultative sales methods,successful proposals,RFPs,requests for proposal Read More...
Complete Guide to Sales Force Automation (SFA)
Complete Guide to Sales Force Automation Get the buyer's guide that gives you everything you need to know about sales force automation solutions.

help desk automation  complete guide sales force automation sfa,complete,guide,sales,force,automation,sfa,guide sales force automation sfa,complete sales force automation sfa,complete guide force automation sfa,complete guide sales automation sfa. Read More...
NetSuite OpenAir: PPM for Professional Services Automation Competitor Analysis Report
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers

help desk automation   Read More...
Sales Force Automation (SFA) Software Evaluation Report
Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing

help desk automation  Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. Read More...
Automation, Integration, and Consolidation Drive down Costs While Improving Global Delivery
Research has shown that top performing organizations are using core Human Resources (HR) technologies to manage costs, ensure compliance, and automate processes

help desk automation  SAP,hr,motivation,job description,rh,project management,automation,outsourcing,payroll,compliance,human resources,humanresources,risk management,workflow,government jobs Read More...
James Automation: Increasing Revenues Out of the Gate


help desk automation  ServiceMax case study, James Automation, security services, field service case study, FSM case study Read More...
BUY.COM Called
Service911.com has inked a deal with BUY.COM to provide customer service through the Internet.

help desk automation  COM Called 911 For Help Event Summary Service911.com has announced a deal with BUY.COM to provide technical support for the Internet retailer. Using Service911.com's Application Service Provider (ASP) model, BUY.COM's new Technical Service Center offers an array of support options including: More than 5,000 streaming how-to tutorials and videos Easy-to-find product support information on 18,000 products Free technical support via e-mail A multi-vendor/multi-product knowledge library with technical doc Read More...
Not Small Change: World-class Financial Automation Delivers Dramatic Benefits
Automating finance processes@such as closing the books, reporting, and other labor-intensive processes@reduces finance costs. By streamlining financial

help desk automation  more competitive with the help of financial value chain (FVC) technology, which helps to electronically exchange payments, related documents and information between buyers and sellers, banks, carriers and other involved parties. This focus on the FVC comes after a decade of automation of organizations physical supply chains that has reduced costs and increased customer satisfaction. After seeing the gains from automating physical supply chains, finance and supply chain executives are now beginning to Read More...
Delivering Efficiency: Business Processes, Automation, and Integration
Implementing IT solutions that fulfill all corporate requirements requires exhaustive research and analysis. But the reality is that most organizations have

help desk automation   Read More...

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