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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 help desk best practice


Running and Optimizing IT: A Best-practice Approach
IT has long been one of the best ways to address business challenges. Yet significant obstacles at the level of IT infrastructure stand in the way. Siloed IT

help desk best practice  operations staff such as help desk agents. Given the varying needs of the user base, companies attempting to implement ITIL best practices may be tempted to implement a wide range of best-of-breed solutions that will prove difficult to integrate. Ultimately, this approach can simply replace one problem with another - creating ITIL-based silos of operations that impede visibility across processes and make it difficult to execute ITIL processes in an end-to-end manner across the extended enterprise. An

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » help desk best practice

Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration


Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not so fast! While you were completing your implementation project, a new release of the software may have already hit the street or, for sure, there is one in the pipeline. Now you are faced with the decision as to if and when to take on the new release. Maybe now is the time to look at how a new class of software tools, enterprise process improvement (EPI), can assist you in the upgrade decision.

help desk best practice  described to facilitate and help in the decision-making process through a collaborative partnership with your software vendor. In this article, a distinction is made between a service pack and a new release. Typically, a service pack is issued to fix software bugs and is not intended to add or modify functionality and data elements. Consequently, unless you have also modified or enhanced the code that is being altered, a service pack should be able to be installed with little effort or testing. Alternativ Read More

Outsourcing Best Practices-A Primer on Outsourcing Governance


The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the relationship. So spend the time and effort required to ensure an effective governance process—and don’t lose sight of the fact that without cultural alignment with your vendor, you’ll only be creating ground rules for debate, not agreement.

help desk best practice  , Easy Outsourcing , Help Desk Outsourcing , Outsourcing Information , Outsourcing Management , Strategic Outsourcing , Outsourcing Solutions , Outsourcing Articles , Process Outsourcing , Outsourcing Meaning , Outsourcing Definition , Successful Outsourcing , Outsourcing Services , Business Outsourcing , Outsourcing Company , Offshore Outsourcing , Outsourcing Website , Technology Outsourcing , Outsourcing Industry . FOREWORD As described by Mike Atwood, Principal of the Everest Group in his article The Read More

Running and Optimizing the Business of IT: The SAP Best-practices Approach


IT has long been seen as one of the best ways to address the challenges of the business environment. Yet the complexity and rigidity of IT infrastructure keep IT from fully serving the business. IT could better help serve your customers and reduce business costs if it were provided as a service. Find out more about IT service management standards and best practices, with a focus on SAP’s approach to IT optimization.

help desk best practice  operations staff such as help desk agents. Given the varying needs of the user base, companies attempting to implement ITIL best practices may be tempted to implement a wide range of best-of-breed solutions that will prove difficult to integrate. Ultimately, this approach can simply replace one problem with another - creating ITIL-based silos of operations that impede visibility across processes and make it difficult to execute ITIL processes in an end-to-end manner across the extended enterprise. An Read More

Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience


Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance, usability, and availability of their customer relationship management (CRM) solutions. How do you know if your CRM system performs for each user? What does it mean when users say the system is slow? An experience management solution can give you the answers.

help desk best practice  (66 percent) rely upon help desk calls as the main indicator that end users are experiencing response time and/or availability problems. Forrester Consulting Knoa Experience and Performance Manager (EPM) monitors enterprise applications from the perspective of the end user to capture the actual end user experience. Knoa EPM captures transaction response times as well as ecosystem and application errors - along with a time-synchronized workflow - from all users, at all locations, at all times, across the Read More

Best Practices for Improving Performance in Your Contact Center


Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contac...

help desk best practice  best practices improving performance contact center,best,practices,improving,performance,contact,center,practices improving performance contact center,best improving performance contact center,best practices performance contact center,best practices improving contact center. Read More

The G-word: Do Businesses Touting Green Really Practice What They Preach?


The word “green” these days is everywhere—especially in business. However, it’s difficult to know whether the environmental concerns of these businesses are sincere. Are their so-called “green practices” truly focused on the protection of the environment, or are they a profit-driven marketing initiative?

help desk best practice  products [4] that can help to lower their environmental impacts. Does it contain recycled materials? Can it be recycled? Does it have excessive wrapping? Is it toxic? Is it biodegradable? Is it of good quality and is it long lasting? Does it reduce the consumption of other materials? Does it reduce the consumption of water or energy? Is it made with and through resources and jobs from the same region? Is it produced in a fair manner? Does it contain organic products? Does it have environmental Read More

Europe Behind USA in IT Best Practice


A recent report by the European Commission noted that Europe is not investing in productivity-enhancing information technology and communications (ITC) as much as the US. The report also claimed that the situation is still worse for small to medium businesses (SMBs). Comparing the data from two recent Quocirca studies underlines the problem, and shows the price European SMBs are paying.

help desk best practice   Read More

How to Get Closer to Your Best Customers


In the white paper Get Closer to Your Best Customers, you'll find a host of new ideas and proven best practices for dealing with customers more e...

help desk best practice  for new strategies to help them prosper. Customer attitudes and spending patterns have changed as well. In the white paper Get Closer to Your Best Customers , you'll find a host of new ideas and proven best practices for dealing with customers more effectively. You'll learn the four key things you can do to get close to your customers, how to weather an unpredictable economy and emerge even stronger, ways to package your products, promotions, and pricing to satisfy changing customer demands, how to Read More

Best Practices for Role Management


Role management is becoming recognized as an essential aspect of an organization's identity management and security. But role management goes well beyond simply assigning passwords or user IDs. You must also manage and govern the roles related to the core business activities of your organization. Start by looking at key considerations for choosing a role management solution, and benefit from suggested best practices.

help desk best practice   Read More

Aligning Risk and Finance in Banks: From Theory to Practice


After the financial crisis, banks are changing the way that they look at risk and finance integration, and these types of projects have been prioritized again. However, the path to successful risk and finance integration is not simple, and banks face a number of technology and organizational challenges. To understand these problems better and banks' aims for risk and finance integration, read this report on a survey by Chartis Research that questioned risk and finance professionals on these subjects. The report uses the survey results and interviews to explore the best methods for firms to implement risk and finance integration.

help desk best practice  risk and finance integration,Chartis Research,Chartis Research survey,financial crisis,banks,banking,finance Read More

Best of Breed Versus Fully Integrated Software: The Pro's and Con's


After dealing with the over-hype of Y2K, companies have started to reconsider the best of breed as a viable solution to satisfy their software needs. This comes as a shock to the corporate systems culture when user communities were told that fully integrated software such as ERP, SCM, and EAM were the only way to meet their software needs. After developing a level playing field, this article examines the pro’s and con’s of one alternative over the other. Read on to see if you agree with the merits of the best of breed or fully integrated software approach to software selection.

help desk best practice  to apples comparison. To help you decide which approach makes the most sense for your company, we look at the following four factors: time and money, degree of fit, integration issues, and project management/implementation concerns. Leveling the Playing Field If you were replacing one system or satisfying a single user department's needs, the BoB approach to software solutions would appear obvious. However, to ensure an impartial comparison of the BoB and FIS approaches in this article, we will assume Read More

Evolving Business Application Preferences, Part 1: Best-of-breed or Suite?


Do executives prefer to purchase business applications as part of an integrated suite or as part of a best-of-breed approach? Are there differences by software category? By region? By company size? How have these preferences changed over time? What are the implications for users and vendors of business applications? Get the answers to these and other questions in this Strategic Perspective from Saugatuck Technology.

help desk best practice  SAP,saas,software as a service,software selection,saas software,saas service,saas management,saas model,saas gov,software as a service saas,saas business,saas companies,saas web,saas application,saas security Read More

Best Practices for Improving Performance in Your Contact Center


Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contac...

help desk best practice  best practices improving performance contact center,best,practices,improving,performance,contact,center,practices improving performance contact center,best improving performance contact center,best practices performance contact center,best practices improving contact center. Read More