X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 help desk best practice


Running and Optimizing IT: A Best-practice Approach
IT has long been one of the best ways to address business challenges. Yet significant obstacles at the level of IT infrastructure stand in the way. Siloed IT

help desk best practice  operations staff such as help desk agents. Given the varying needs of the user base, companies attempting to implement ITIL best practices may be tempted to implement a wide range of best-of-breed solutions that will prove difficult to integrate. Ultimately, this approach can simply replace one problem with another - creating ITIL-based silos of operations that impede visibility across processes and make it difficult to execute ITIL processes in an end-to-end manner across the extended enterprise. An

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

Evaluate Now

Documents related to » help desk best practice

Running and Optimizing the Business of IT: The SAP Best-practices Approach


IT has long been seen as one of the best ways to address the challenges of the business environment. Yet the complexity and rigidity of IT infrastructure keep IT from fully serving the business. IT could better help serve your customers and reduce business costs if it were provided as a service. Find out more about IT service management standards and best practices, with a focus on SAP’s approach to IT optimization.

help desk best practice   Read More

Outsourcing Best Practices-A Primer on Outsourcing Governance


The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the relationship. So spend the time and effort required to ensure an effective governance process—and don’t lose sight of the fact that without cultural alignment with your vendor, you’ll only be creating ground rules for debate, not agreement.

help desk best practice   Read More

11 Criteria for Selecting the Best ERP System Replacement


An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision.

help desk best practice   Read More

Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration


Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not so fast! While you were completing your implementation project, a new release of the software may have already hit the street or, for sure, there is one in the pipeline. Now you are faced with the decision as to if and when to take on the new release. Maybe now is the time to look at how a new class of software tools, enterprise process improvement (EPI), can assist you in the upgrade decision.

help desk best practice   Read More

Grow a Profitable Practice by Working Smarter, Not Harder


Economic conditions have improved, but so has the competition. These market dynamics and others add up to increased attrition and more difficulty finding talent. Professional services organizations (PSOs) must double down their efforts to align sales and service to meet growing internal demands.

This report looks at how high-performing organizations double down their efforts to become more focused and efficient in order to meet the changing dynamics of the marketplace.

help desk best practice   Read More

How HR Software Can Help with Compensation Management


Although HR software will not perform miracles, nor will it convert reactive and rigid HR professionals or managers into proactive leaders, it can help with compensation management by allowing decision makers to manage and visualize compensation, indicate trends in employee behavior, help with delivery of enterprise learning programs, and more.

help desk best practice   Read More

HCIMS - Help Desk RFI/RFP Template


Issue Management, Inventory and Audit, Knowledge Management, and Product Technology

help desk best practice   Read More

Commodity Software, Best Practice and Competitive Advantage


Can industry-leading practice be found in a commodity software package? If we accept that application software is a commodity, by definition, the answer is no. If a vendor claims industry-leading practice, then it is available to your competition. If we really want to have practices that lift us above the competition, it cannot be in a standard package. Where in the business do we need to be better than best practice?

help desk best practice   Read More

Best of Breed Versus Fully Integrated Software: The Pro's and Con's


After dealing with the over-hype of Y2K, companies have started to reconsider the best of breed as a viable solution to satisfy their software needs. This comes as a shock to the corporate systems culture when user communities were told that fully integrated software such as ERP, SCM, and EAM were the only way to meet their software needs. After developing a level playing field, this article examines the pro’s and con’s of one alternative over the other. Read on to see if you agree with the merits of the best of breed or fully integrated software approach to software selection.

help desk best practice   Read More

Case Study: Veterinary Practice Management System


A leading application service provider of business applications needed to develop a replica of enterprise resource planning (ERP) for veterinary practice. The application required customer relationship management (CRM), supply chain management (SCM), a financial accounting system, human resource (HR) management, and medical records management. Rishabh Software developed the solution using EJB, XML, Java servlets, JSSE, JBoss, and J2ME technologies.

help desk best practice   Read More