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 help desk case study


Case Study: Heineken USA
Heineken USA imports, markets, sells, and distributes its premium beer products through its network of 650 beer distributors. This supply chain requires precise

help desk case study  Foundation , Sales Force Help , Sales Force Integration , Sales Force Management , Sales Force Mobilization , Sales Force Model , Sales Force Motivation , Sales Force Needs , Sales Force News , Sales Force Objectives , Sales Force Organization , Sales Force Performance , Sales Force Planning , Sales Force Process , Sales Force Productivity , Sales Force Program , Sales Force Ranking , Sales Force Reviews , Sales Force Services , Sales Force Software , Sales Force Solutions , Sales Force Strategies .

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Browse RFP templates

Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the succes of your software selection project.

Browse Now
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » help desk case study

8 Reasons to Outsource Your Desktop in the Cloud


With organizations looking for new ways to cut costs and increase productivity, cloud computing has become a popular trend. In the most common form of cloud computing, vendors offer software via the Internet in a software-as-a-service (SaaS) model. Many of the benefits of this model can be translated to desktop management. Learn how SaaS principles are being applied to offer companies desktop-as-a-service (DaaS).

help desk case study  , Desktop Account , Help Desk , Desktop Management Interface , Dmi , Outsourcing Desktop , Managing Desktop Software , Daas Management , Using the Daas Approach , Daas Service Provider , Daas Model . INTRODUCTION To remain competitive in today's business environment, organizations must focus on finding new ways to be better and faster than their competition. To accomplish this, organizations have turned to technology to help run their operations more efficiently and effectively. As information technology Read More

Case Study: VAI Improves Customer Service with Business Portal


Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

help desk case study  technical inquiry, a VAI help desk employee might have to put the customer on hold and sift through pages of technical documentation, which resulted in lengthy response times and less than optimal productivity. Also, while success is never a bad thing, a rapid expansion in business across North America meant that VAI employees needed the ability to collaborate in real time regardless of their location. We wanted our traveling employees whether sales or technical personnel to have their applications, Read More

The Challenges of a Business Intelligence Implementation: A Case Study


The University of Illinois provides a good example of extensive integration of its business intelligence (BI) solution and data warehousing environment with its enterprise resource planning (ERP) solution.

help desk case study  trained and the associated help desk inquiries. Labs were set up to help people create the departmental reports needed. Also, a technical support center was created by the university, and was set up to answer any subsequent questions and to solve outstanding issues. General challenges: user training deploying Business Objects to capitalize on its strengths attaining buy-in server environment The second issue regarding user training dealt with selling the new system. Due to the implementation of the ERP Read More

Building a Business Case for Enterprise Spyware Protection


It is sometimes difficult to quantify the scope of spyware problems within corporate environments. The least noticeable effect of spyware is to slow network and desktop processing by tiny increments. But even the slightest slowdown, multiplied across the enterprise, adds up to a serious bottom line impact in decreased automated processing and worker productivity.

help desk case study  browser itself and browser helper objects (BHOs) , ActiveX, and Java. The adware's information gathering and reporting activities can cause the same network latency as cookies do. Beyond that, adware can sometimes perform such undesirable functions such as installing new utilities and features on the user's computer, modifying the user system and changing browser settings in ways that tech support must later undo – usually only after the unexpected code has caused a signifi cant system issue or Read More

Case Study: HireIQ




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TEC Case Study: Corona


Following several acquisitions, Colombia-based ceramics manufacturer Corona found itself with multiple enterprise resource planning (ERP) systems to manage. To find a single ERP solution that was suitable for all of its facilities, and would integrate with its existing business software, Corona turned to Technology Evaluation Centers (TEC). Learn how TEC’s selection methodology helped Corona choose the right ERP software.

help desk case study  Corona chose TEC to help gather requirements and to perform an objective and thorough comparison of the functionality of two existing systems, and the top two ERP solutions in the market.   Benefits:   access to TEC's ebestmatch TM decision support system (DSS) and reports showing weighted average and ranked scores for each vendor solution a solid methodology for scoring vendor responses, ensuring confidence in final choice a faster, more efficient, and time-saving software selection project-done by Read More

Case Study: Kyocera


Aside from geographic challenges, Kyocera—distributor of document management devices—also grapples with three-month lead times, purchase-order constraints, and stocking commitments. Forecasting accuracy is critical to a company that has to manage frequent model changes and short life-cycle products. Find out about the demand and forecast management solution the company uses to ensure consistent and accurate reporting.

help desk case study  purchase order,purchase order accounting,purchase order agreements,purchase order approval,purchase order change,purchase order commitment,purchase order contracts,purchase order definition Read More

Case Study: Parksite




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Case Study: Pharmaxis




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Case Study: Manitou


Manitou, a global producer of complex make-to-order forklift trucks, wanted to optimize sales processes to overcome several challenges, including a lack of visibility into the order pipeline, and order capture that was prone to errors. After deploying Chameleon, sales channels can access current and accurate product and pricing info, and order capture is not only faster, but more efficient. Learn about other benefits.

help desk case study  configuration,configurator,configuration project,configure-to-order,order configuration,configure-to-order module,bto,mto,made-to-order,build-to-order Read More

Case Study: InterMetro




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Case Study: BEGA-US


BEGA-US, designer and manufacturer of a broad range of lighting products, was looking to replace its disparate accounting systems with a modern enterprise resource planning (ERP) package that could seamlessly integrate all departments and reduce processing and development times. Find out how VAI’s S2K helped BEGA improve operating efficiency, streamline data management, and reduce order-to-shipment times.

help desk case study  enrich your processes across-the-board, helping you improve productivity, save money and enhance customer satisfaction. With VAI's high performance Enterprise Resource Planning (ERP) application, you'll obtain reliable data that will streamline your business processes to make it more competitive, responsive, and profitable. Source : VAI (Vormittag Associates) Resources Related to Case Study: BEGA-US : Sales (Wikipedia) Case Study: BEGA-US Sales Tool is also known as : Sales Tool Software , Sales Read More




help desk case study  Find out how SumTotal helps deliver cost-effective solutions. Read More

Case Study: Widex


Widex Canada, a manufacturer and distributor of high-end hearing aids, wanted to automate its work flow—from sales order entry through shipping and delivery. It also wanted more flexible reporting accounting and sales. Learn how combining Microsoft® Dynamics NAV with Tectura’s Configure to Order and Workflow helped Widex make its day-to-day processes more efficient and report results quickly and accurately.

help desk case study  to Order and Workflow helped Widex make its day-to-day processes more efficient and report results quickly and accurately. Read More