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TeamHeadquarters
TeamHeadquarters is a combination of project management and help desk software. It supports the planning and execution of projects with traditional project

help desk database  of project management and help desk software. It supports the planning and execution of projects with traditional project management tools, including tracking, Gantt charts, and task assignment. The help desk software can manage reactive activities like support requests, incident tracking, and defect tracking. It also has queues and tickets managed services. TeamHeadquarters is based on Entry extensible markup language(XML) software architecture, and can be used with Microsoft technologies including Read More
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk database


Maintenance Software--Plan Ahead to Maximize CMMS Vendor Web Site Visits
For those looking for a computer maintenance management system (CMMS) vendor, the Web is often the first place to start. There are a number of web site features

help desk database  and gas or mining. Help desk The electronic help desk gives users the ability to inquire about specific problems, without queuing on the telephone. Usually a response is received within twenty-four hours. Software updates Every software company should provide information about known bugs in each version of its software. Some CMMS vendors reduce their distribution costs by encouraging users to download developed fixes, while others prefer handling the process themselves. Discussion database Discussion Read More
Finding Your Way Around E-commerce
Breaking into E-commerce can have you going in circles. This document provides an E-Commerce Roadmap to both prepare you for your trip and keep you from bumping

help desk database  Web only multiplies it. Help Desk: A necessity for any business over the web. Naturally, the people at the desk will need tools for accessing the various databases used by the website, including the data about user behavior and purchasing. Relationship Management: Part Help Desk, part Personalization, the term is used by some to mean the kind of customization of user experience that the web makes possible, and by others a natural web (or intranet) extension of traditional tools for managing more direct Read More
Supporting Teamwork by Abridging Departmental Silos (and All That in a Cloud)
According to the adage “When one door closes, another one opens,” there are opportunities and unfulfilled customer needs even in this dour economic environment.

help desk database  there were some decent help desk applications for customer service advisors (agents)  and bug-tracking applications for product developers, but there were no systems designed for both groups to use. For example, the well-known Bugzilla bug-tracking software  is not aware of who the customer is. After doing a thorough market search, the company was not able to find anything commercial off-the-shelf (COTS ), so it ended up developing its own customer service software. After selling that company, Johnson Read More
Oracle EAM’s Best Friend: Automated Work Order and Attachment Printing
Regardless of size or purpose, business processes within a company rely heavily on the dependability of assets for successful operations. Enterprise asset

help desk database  Free Work Order | Help Desk Work Order | Installation Work Order | Maintenance Work Order | Manufacturing Work Order | New Work Order | Open Source Work Order | Printable Work Order | Production Work Order | Project Work Order | Repair Work Order | Sample Work Order | Seek Work Order | Simple Work Order | Standard Work Order | Submit Work Order | Tech Work Order | Technology Work Order | Web Based Work Order | Website Work Order | EAM Work Order | EAM Work Order Accounting | EAM Work Order Agreement | Read More
The High Performance Database Administrator
The combination of cross-platform environments, added database complexity, more data, and less headcount is a challenge for database administrators (DBAs

help desk database  high database performance and availability—helping to ensure overall database success. Read More
Want to Turn Your Workforce into a Real Community? EnterpriseJungle Can Help
How often do we feel that we hardly know the person sitting in the cubicle next to ours, let alone someone sitting in our company’s Hong Kong or Sydney office

help desk database  Real Community? EnterpriseJungle Can Help How often do we feel that we hardly know the person sitting in the cubicle next to ours, let alone someone sitting in our company’s Hong Kong or Sydney office? Yet, unbeknownst to us that colleague could have expertise and connections that would be of great importance for our next project. Workforce access to information, knowledge, and opportunity has direct correlation to productivity, retention, and employees’ passion for the enterprise they work for. Read More
IT Management for Small Businesses: Using Third Parties to Help Take the Strain
Small to medium businesses (SMBs) face the same challenges as large businesses when it comes to IT management—they have increasingly complex systems they rely

help desk database  Using Third Parties to Help Take the Strain Small to medium businesses (SMBs) face the same challenges as large businesses when it comes to IT management—they have increasingly complex systems they rely on to drive their businesses and gain a competitive advantage. Operating and maintaining a complex IT infrastructure requires specific skills, but getting the right staff at an affordable price can be a problem. Outsourcing IT management may help to ease the strain. Read More
How Can IT Help Competitiveness These Bleak Days? - Part 2
Part 1 of this blog series introduced the SAP-sponsored expert panel discussion that explored reasons to maintain IT investments even during difficult economic

help desk database  Can IT Help Competitiveness These Bleak Days? - Part 2 Part 1 of this blog series introduced the SAP -sponsored expert panel discussion that explored reasons to maintain IT investments even during difficult economic times. The Harvard Business Review (HBR) article by Andrew McAfee and Erik Brynjolfsson entitled “Investing in the IT That Makes a Competitive Difference was the main supplement and starting point of the discussion. As I mentioned in Part 1 , in a nutshell, the panel logically (and not Read More
Salesforce.com Wants to Help You Transition to a Customer Company
Coincidentally or not, my industry analyst career started at about the same time that salesforce.com was founded, back in 1999. And boy, has the vocal cloud

help desk database  com Wants to Help You Transition to a Customer Company Coincidentally or not, my industry analyst career started at about the same time that salesforce.com was founded, back in 1999. And boy, has the vocal cloud software company had an amazing transition over the years—once dismissed as a fad-like niche sales force automation (SFA) vendor with glorified contact management capabilities, salesforce.com is now a $3 billion (USD) enterprise software powerhouse. Whether one likes salesforce.com CEO Read More
SAP's Dr. Peter Barth on Client/Server and Database Issues with SAP R/3
To address questions for a TEC customer, we interviewed Dr. Peter Barth, Technology Marketing Manager for SAP AG in Walldorf, Germany. The conversation covered

help desk database  trigger actions with the help of a sophisticated event model. Customers should not be worried about the physical representation of the database objects since SAP is object oriented. TEC Analysis: If the customer adds database objects, they may have difficulty with SAP technical support if any errors occur. They must keep careful track of the objects and what they are designed to accomplish. Question: Another ERP vendor has criticized SAP for having some of its most heavily accessed tables not being Read More
SYSPRO Cloud ERP Can Help You Quit Smoking
SYSPRO recently announced that Freedom Smokeless, a manufacturer of e-cigarettes, has selected SYSPRO ERP software to facilitate growth. According to the

help desk database  Cloud ERP Can Help You Quit Smoking SYSPRO recently announced that Freedom Smokeless , a manufacturer of e-cigarettes, has  selected SYSPRO ERP software to facilitate growth. According to the California-based company, SYSPRO ERP will be a cloud enterprise resource planning (ERP) implementation in the company’s new factory, where the software will manage manufacturing and facilitate bar code scanning, inventory controls, and product traceability. Intuit QuickBooks , the company’s current Read More
HIPAA! HITECH! HELP! - Mobile Device Management (MDM) in Healthcare
Healthcare organizations are confronting how to fully embrace mobile devices beyond the administrative team. Personal device ownership is growing rapidly, and

help desk database  HITECH! HELP! - Mobile Device Management (MDM) in Healthcare Healthcare organizations are confronting how to fully embrace mobile devices beyond the administrative team. Personal device ownership is growing rapidly, and businesses face the challenge of how to fully provision, manage, and secure mobile devices. Healthcare needs a single platform to manage every device, while complying with security requirements. Know the considerations for laying out an MDM strategy for your facility. Read More
Can Heuristic Technology Help Your Company Fight Viruses?
Electronic communication tools are increasingly at risk due to sophisticated e-mail and Web threats. Implementing reliable, effective protection is essential

help desk database  Heuristic Technology Help Your Company Fight Viruses? Electronic communication tools are increasingly at risk due to sophisticated e-mail and Web threats. Implementing reliable, effective protection is essential—but many companies don’t know about the latest proactive virus protection techniques. Find out where your company’s vulnerabilities are, how your traditional security software might not be protecting you as well as you think, and how a heuristic solution can help. Read More

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