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Software Functionality Revealed in Detail
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 help desk decision support matrix


2008 Software Re
A new year is upon us and with that, the word “resolution” comes to mind...res-o-l-u-tion – [rez-uh-loo-shun n] - noun 1. a resolve or determination: to

help desk decision support matrix  criterion. Doing this will help you to more quickly determine your list of potential solutions . (Imagine if Santa used a decision matrix to decide who’d been naughty or nice. Or if your boss used one to determine your performance on such tasks as, oh, choosing a new software solution.) Software Selection Resolution # 5 I pledge to analyze the strengths and weaknesses of each solution, so that I will be able to rank them and create my short list. This step is essentially an extension of Software

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » help desk decision support matrix

Infor ION-izes its Open SOA Strategy - Part 2


Part 1 of this blog series started by analyzing a certain change of the guard and a related product strategy shift at Infor. Two late June 2010 news announcements, which were entitled “Infor Simplifies Connectivity and Data Sharing with Infor ION(tm)” and “Infor Selects Microsoft as Preferred Technology and Tools Provider for Infor Software," were then demystified in an

help desk decision support matrix  to customers’ requests for help to get to the latest Infor products and technology. They like where we are taking them – they simply want a fast, risk-reduced, and transparent approach. That is what the program offers. We’ve had phenomenal, global success with the program across dozens of our products and its momentum is accelerating. To see over 500 customers make such substantial decisions to either upgrade or change products in such a short period of time is a strong testament to the pent-up Read More

Vulnerability Management Buyer’s Checklist


Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated technology for precise detection and remediation, no network can withstand the daily deluge of new vulnerabilities that threaten security. This 12-point short list of considerations can help you determine what solutions will work best for your organization.

help desk decision support matrix  existing call center / help desk systems such as Remedy AR System, leading SIM / SEM solutions such as Symantec SESA V2,patch management systems such as McAfee Remediation Manager, and Cisco Security Monitoring, Analysis, and Response System. Accuracy / Performance How accurate is the VM solution? If the solution happens to miss a vulnerability that hackers use to compromise your network, the answer is Not accurate enough. If the solution inaccurately points out issues that are not real (i.e. Read More

Application Portfolio Management: Delivering Improved Functionality


Today’s technology and application leaders are pressured to deliver functionality that drives efficiency, innovation, and growth—while reducing costs. As a result, technology and application portfolio management (APM) are top business priorities. Learn about a framework for implementing an APM program that can enable your company to monitor and analyze the impact of application changes and reduce portfolio complexity.

help desk decision support matrix  i.e., the number of help desk tickets they generate. In both cases, because neither group assesses the application's value or criticality to the business, the APM framework includes application indices for evaluating and scoring applications across several areas, including: Criticality Complexity Value Performance Volatility Cost Forrester Research highlights the importance of application scoring to organizations and explains why it is a critical component of any APM program: An application scoring Read More

Great Plains Taps The Web To Deliver Product Support


Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains uses the web to augment its technical support services.

help desk decision support matrix  and customers to obtain self-help and assisted support from Great Plains' support engineers. New automated solutions and support tools build upon CustomerSource, Great Plains' four-year-old secure customer web site. CustomerSource already featured a searchable knowledgebase, an electronic support submission process and online case histories for each customer. eSupport has a number of features that make it more sophisticated than FAQs or a searchable knowledge base. The primary distinction between eSupport Read More

SOX Segregation of Duties Matrix


I'll get to the downloadable SOX segregation of duties matrix in a moment, but first let me address a question from one of our readers. Needless to say, I appreciate all feedback, including one recent comment regarding my article Segregation of Duties and Its Role in Sarbanes-Oxley Compliance Issues: Mr. Hankewicz mis-states Section 404 in his article "Segregation of Duties and Its

help desk decision support matrix  align with the activities--this helps you easily determine potential areas of conflict. d) At the bottom of each tab I've summarized the total number of overlapping responsibilities and assigned a risk factor: High : 0- 4 overlapping responsibilities Medium : 5-9 overlapping responsibilities Low : more than 9 overlapping responsibilities The risk factors are based on generally accepted accounting principles, as well as SOX section 404 principles. They are meant as a guideline to rate organizations and to Read More

Decision Resources, Inc.


DRI is a leading manufacturing system expert and the largest Infor SyteLine ERP provider in the world.  With over 500 implementations, and counting, our professional services group is one of the most experienced set of ERP experts anywhere. We are business consultants, IT project managers, lean consultants, software developers, Six Sigma experts, and more.  Our professional services organization has real-world experience in many industries; from electronics companies to equipment manufactures and from steel foundries to high-tech aerospace firms.   Founded in 1978, we work primarily in the Midwest, Mid-Atlantic, Central, and Southwest areas of the United States.  Our offices are in Pittsburgh, Chicago, Austin (TX), and Wichita (KS).     DRI is a Gold-level business partner with Infor Global Solutions.

help desk decision support matrix   Read More

Strategic Planning Applications for Better Decision Making


Successful strategic planning relies on your ability to develop and evaluate alternative strategies to identify the most viable approach. But when the outcomes are dependent on complex systems that are difficult to predict, you might conclude that the unknowns are insurmountable. Avoid making decisions based on intuition—develop models using computer simulation for clearer pictures of the outcomes of your strategies.

help desk decision support matrix   Read More

What Are the Support and Maintenance Options?


Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing for any company that is considering discontinuing S&M for an application product.

help desk decision support matrix  as opposed to generic help desk personnel; grant faster response and actual fix times, focused only on users' specific needs and requests, etc.; or that vendors reduce their prices of the agreements. Some relief for users might be in the offing, or they might gain the upper hand because of the current market dynamics, such as new deployment options (that is, on demand or software as a service [SaaS] and open source). These recent software developments may serve as ammunition for shrewd IT managers in Read More

Choosing the Right ERP Solution to Support a Global Business


Businesses have a variety of strategies to select from when implementing enterprise resource planning (ERP) systems across their global organizations. The choice of configuration can have a profound impact on visibility across the organization, as well the cost and complexity of implementing and supporting the solution. This white paper describes the three principal choices.

help desk decision support matrix  Keyword,global erp solution,enterprise resource planning solution,erp configuration,epicor enterprise resource planning solution,combined erp solution,consolidated erp solution,global enterprise resource planning solution,combined enterprise resource planning solution,consolidated enterprise resource planning solution,enterprise resource planning configuration,web based erp solutions,syteline erp system,top 10 erp systems,top 10 erp solutions Read More

Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support


Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.

help desk decision support matrix  companies can embed a help button into any mobile app to give their customers instant access to support, through video support offering real-time customer assistance, and one-to-one on-screen guided support.   Salesforce.com gives the example of a mobile banking customer that wants to inquire about an unfamiliar charge. The customer can instantly connect with a live service agent with a tap of the SOS button and immediately dispute the transaction. Customers will also have the ability to instantly share Read More

LTCH Picks Spinnaker for SAP Third-party Support


My recent blog post said that third-party software service and maintenance providers continue to peel off lucrative maintenance contracts from large vendors one customer at a time. As the latest example, Spinnaker Support, a provider of SAP and Oracle JD Edwards and Siebel third-party maintenance, application/technical management, and consulting services, recently announced that Swiss manufacturer

help desk decision support matrix  planning (ERP) system to help the company satisfy customer requirements and meet business goals. LTCH was satisfied with its ERP application performance, and had no desire to migrate since the current environment was sufficiently meeting the business needs. But with the end of support for the company’s SAP application imminent and no system upgrade strategy as part of its IT roadmap, LTCH management decided to consider third-party maintenance and support options costing a fraction of what it was paying Read More

Informatica Goes Multinational With Support for Unicode


Informatica Corporation (Nasdaq: INFA) announced products that enable resellers and distributors around the world to convert Informatica software to any major language for resale in their local markets.

help desk decision support matrix  text such as Windows help files should support multiple languages (Japanese Kanji is the usual starting point for vendors). Historically, English has been the language of computer access and programming, but non-English speaking countries have become increasingly unhappy with this custom and want native-language support. Read More

Latest Developments for a Vendor-neutral Third Party Support and Maintenance Provider


Rimini Street is not trying to be a software vendor. Rather, the third party support and maintenance provider is a focused system implementation and consulting firm that sells its services under service contracts instead of mere break-fix arrangements.

help desk decision support matrix  platforms, but rather to help clients maximize the value of their existing PeopleSoft, Siebel, and JD Edwards software. Appealing too is the company's rather laid-back demeanor in approaching and attracting prospects. Rimini Street is quite clear about its sweet-spot clients, and is even turning many potential clients down so as not to disappoint these prospective customers' expectations down the track. For one, Rimini Street is not interested in the portion of customers (sometimes called early adopters) Read More

SAP Releases Value Maps for Easier SAP Enterprise Support Navigation


SAP has announced SAP Enterprise Support value maps. The value maps are delivered via the SAP Enterprise Support Academy program, a dedicated portal with flexible entry points and aggregated views on learning assets and services content combining training, support, and deployment of best practices. They are an intelligent selection mechanism to help customers find the right services and tools.
help desk decision support matrix  intelligent selection mechanism to help customers find the right services and tools. With more than 350 single services, SAP Enterprise Support offers the foundation to implement, operate, and innovate better through collaboration, empowerment, and automation. The value maps provide guidance for selecting the right offering at the right time, and for the individual customer situation. The offering consists of, among other things, services to implement SAP Solution Manager and help to best leverage  SAP Read More