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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 help desk escalation


Assessing the Drivers of Sales Performance
Outmoded measures are being used to develop marketing strategies and allocate resources. Existing go to market models often fail to consider the customer's

help desk escalation  as backorders and returns. Help desk . Includes support of both internal staff and external customers. The help desk is common to software and hardware suppliers where it is practical to setup an escalation process. Web site . Provides basic information and routes inquiries to a proper destination. Can also be setup as an automated order entry (e-commerce) system, or as a self-help center. Field service . On-site product service may involve a field service. This can be a direct service or one provided by

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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The Formula for Product Success: Focus on Flexibility and Cooperation


Jeeves has retained the concept of having a single innovative product with broad and reliable functionality, and an open architecture. But beyond the solid nature of the product, Jeeves also takes pains to communicate effectively with both customers and partners.

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Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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A Customer Relationship Management Solution Aims To Cover all the Bases


Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado solution.

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The Strengths of a Vertically Centric Enterprise Software Provider


Verticent, a revitalized reincarnation of the languishing public mid-market enterprise applications vendor PowerCerv, seems to be thriving under a financially stable adopted parent, and it has found a defendable niche where it can exploit its competitors' functional "fatal flaws".

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How Manufacturers Use Technology to Help Weather the Economic Downturn


Too often, manufacturers implement technology for financial reporting, but overlook efficiencies that can generate cash flow and reduce costs on the shop floor. While credit won’t cure the credit crunch manufacturers are facing, automated processes that improve cash flow and keep lenders in the loop can go a long way in convincing lenders that their risk is low. Find out more about how automated systems can help you.

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Streamlining Training Services with E-learning to Help More Australian Job Seekers Find Work


To help job seekers become job-ready sooner, increase flexibility for job seekers in rural areas, replace instructor-led training with e-learning, and streamline operations and keep upfront costs minimal, Jobfind Centres Australia, member of Job Services Australia, turned to SumTotal® Learning Management. The product delivered Web-based e-learning programs, achieving better outcomes for job seekers and other benefits.

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Manugistics To Help Amazon.com In Global Expansion


In partnering with Manugistics, Amazon acknowledges the impact that uncontrolled transportation costs have on its business. Its move should embolden smaller Internet retailers to seek help in cutting costs and capturing elusive profits.

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TeamHeadquarters


TeamHeadquarters is a combination of project management and help desk software. It supports the planning and execution of projects with traditional project management tools, including tracking, Gantt charts, and task assignment. The help desk software can manage reactive activities like support requests, incident tracking, and defect tracking. It also has queues and tickets managed services. TeamHeadquarters is based on Entry extensible markup language(XML) software architecture, and can be used with Microsoft technologies including Windows Server, Active Directory, and Microsoft Office.  

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Growing Small Business F.J. Westcott Gets Help with ERP Software Selection from TEC


F.J. Westcott, a photographic equipment distributor based in Toledo, Ohio (US), recently discovered its legacy system could no longer keep up with its growing business. However, Westcott realized it needed to do its homework before jumping into the purchase of a new enterprise resource planning (ERP) system. Company executives, including chief financial officer (CFO) Jeff Cohen, did just that by attending an ERP Vendor Shootout moderated by Technology Evaluation Centers (TEC). These biannual events are intended to simplify the ERP selection process for companies with manufacturing, distribution, and project-oriented requirements, by hosting top ERP packages demonstrations side by side. Westcott found TEC's comprehensive and structured software evaluation and selection methodology could determine which, out of the hundreds of ERP systems on the market, was the best-fit for its evolving business.

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Big Data, Little Data, and Everything in Between—IBM SPSS Solutions Help You Bring Analytics to Everyone


Regardless of the type or scale of business data your users need to harness and analyze, they need a straightforward, visual solution that is easy to use on the front end and highly scalable on the back end. Fortunately, IBM SPSS solutions provide just such an ecosystem that can make different kinds of data stores—from Hadoop to those proverbial spreadsheets—useful sources of business insight and decision support.

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