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Assessing the Drivers of Sales Performance
Outmoded measures are being used to develop marketing strategies and allocate resources. Existing go to market models often fail to consider the customer's

help desk escalation  as backorders and returns. Help desk . Includes support of both internal staff and external customers. The help desk is common to software and hardware suppliers where it is practical to setup an escalation process. Web site . Provides basic information and routes inquiries to a proper destination. Can also be setup as an automated order entry (e-commerce) system, or as a self-help center. Field service . On-site product service may involve a field service. This can be a direct service or one provided by Read More
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk escalation


The Strengths of a Vertically Centric Enterprise Software Provider
Verticent, a revitalized reincarnation of the languishing public mid-market enterprise applications vendor PowerCerv, seems to be thriving under a financially

help desk escalation  etc. Support Plus with help desk support, case management, workflow/escalation, knowledgebase, contracts/warranty, product registration, return & repair, quality reporting, etc. SFA Plus supporting telesales/field sales, account profiling, contact management, calendar management, activity management, marketing campaigns, opportunity management, forecasting/pipeline management, quotes/sales orders, inventory availability, remote synchronization, Microsoft Office Integration, etc. While this list of Read More
A Customer Relationship Management Solution Aims To Cover all the Bases
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality

help desk escalation  mail, and telemarketing, and help design, execute, and manage personalized, permission-based campaigns. Surado CRM 5.0 also allows for the planning, design, execution, and management of multichannel permission-based marketing campaigns. Users can assign tasks and responsibilities according to revenue projections, campaign periods, targeted audiences, and channels. Potential deployment issues can be identified, and resources re-allocated. E-mail and fax campaigns can be set up for automated execution and Read More
IQMS Prospers by Helping Enterprises Work Smarter
IQMS has certainly succeeded in helping hundreds of midsized plastic processors and other repetitive manufacturers increase their

help desk escalation  EnterpriseIQ can receive multilingual help desk support via phone, e-mail, or fax. Fully backed by the corporate offices in the US, the Dutch office serves as the first point of contact for users and is staffed by full-time support personnel. What's more is that recently in February, IQMS announced an expansion to serve manufacturers throughout Asia. Its subsidiary, IQMS Asia , will develop the market, effect sales, and handle implementation and service for EnterpriseIQ customers. The first IQMS Asia Read More
Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

help desk escalation  IT management, network management, help desk management, and other IT professionals. Of the professionals in the study 80% were from the United States with an even distribution of the remaining respondents in Europe and Asia. Key business concepts under study: Is the cost of an IT outage known? Is the process for solving critical outages or events aligned with the business needs? Where are the current gaps in the event resolution process? What are the most common issues with event dispatch, notification, Read More
TechExcel
TechExcel creates software solutions for application lifecycle management, IT service desk management, and customer relationship management. Founded in 1995

help desk escalation  TechExcel creates software solutions for application lifecycle management, IT service desk management, and customer relationship management. Founded in 1995 and headquartered in Lafayette, California, TechExcel has over 1,500 customers in more than 42 countries and maintains offices in Chapel Hill, North Carolina (US), London (UK), and Beijing (China). Read More
Demand Planning: Optimizing Operations across the Supply Chain
Demand planning applications can help manufacturers establish baseline sales forecasts and perform analysis to improve resource usage. They can also help

help desk escalation  planning software packages can help manufacturers to: Establish baseline sales forecasts, incorporating multiple inputs; Perform sophisticated analysis that improves their use of human and capital resources; Optimize pricing capabilities; and Better understand their markets and customers. Yet to get the most out of these function-rich tools, manufacturers must be willing to reorganize their planning processes and to share the resulting insights with supply-chain partners and customers. Predicting The Read More
Can Heuristic Technology Help Your Company Fight Viruses?
Electronic communication tools are increasingly at risk due to sophisticated e-mail and Web threats. Implementing reliable, effective protection is essential

help desk escalation  Heuristic Technology Help Your Company Fight Viruses? Electronic communication tools are increasingly at risk due to sophisticated e-mail and Web threats. Implementing reliable, effective protection is essential—but many companies don’t know about the latest proactive virus protection techniques. Find out where your company’s vulnerabilities are, how your traditional security software might not be protecting you as well as you think, and how a heuristic solution can help. Read More
ShopSocially to Help Retailers Measure Social Commerce Benefits
ShopSocially, a social commerce software provider, has announced the addition of an A/B Testing framework to its platform, so that Internet retailers can

help desk escalation  to Help Retailers Measure Social Commerce Benefits ShopSocially , a social commerce software provider, has announced the addition of an A/B Testing framework to its platform, so that Internet retailers can measure the exact incremental business benefits accrued by adding onsite social commerce modules on their e-commerce Web sites. ShopSocially is a comprehensive social commerce platform that brings “social to commerce” and not the other way around. The vendor makes the entire shopping Read More
Using Analytics to Help You Overcome Your Supply Chain Challenges
Many enterprises are turning to analytics, and even predictive analytics, to capture and make sense of the increasing amount of data that enterprise systems are

help desk escalation  Analytics to Help You Overcome Your Supply Chain Challenges In a November 2013 survey of 150 supply chain managers and more than 1,000 consumers exploring current supply chain challenges and how consumers are reacting to these challenges, Capgemini reports: Just 34% of supply chain managers feel that their companies have an adequate understanding of how their company’s supply chain is performing. Only 21% of the surveyed supply chain managers rated their company’s ability to deliver “accurate, Read More
i2 Technologies Gets Reporting Help From Hyperion
i2’s decision to integrate Hyperion Essbase into its TradeMatrix™ applications is a welcome event for users.

help desk escalation  Technologies Gets Reporting Help From Hyperion i2 Technologies Gets Reporting Help From Hyperion S. McVey - June 5, 2000 Event Summary i2 Technologies announced recently its plans to integrate Hyperion Essbase OLAP server into its TradeMatrix platform for business-to-business e-commerce. The combined capabilities of TradeMatrix and Essbase are expected to be released by the third quarter of calendar 2000. Like other reporting tools, Essbase can analyze data in a variety of ways to give users a means to u Read More
TeamHeadquarters
TeamHeadquarters is a combination of project management and help desk software. It supports the planning and execution of projects with traditional project

help desk escalation  of project management and help desk software. It supports the planning and execution of projects with traditional project management tools, including tracking, Gantt charts, and task assignment. The help desk software can manage reactive activities like support requests, incident tracking, and defect tracking. It also has queues and tickets managed services. TeamHeadquarters is based on Entry extensible markup language(XML) software architecture, and can be used with Microsoft technologies including Read More
Mark Two: UK Distributor Uses SAP Software to Help Retailers Build Web Sales
Mark Two, a distributor of kitchen and bathroom products, manages a network of warehouses, logistic services, and call centers. The company serves both major

help desk escalation  Uses SAP Software to Help Retailers Build Web Sales Mark Two, a distributor of kitchen and bathroom products, manages a network of warehouses, logistic services, and call centers. The company serves both major retail chains and independent stores, and offers a range of 20,000 products. This case study examines how Mark Two has been developing innovative Web sites using an SAP solution as part of an effort to help customers leverage the power of e-commerce. Read More
Lozeau Selects Commsoft Fidelio ERP with the Help of TEC Software Selection Services
Lozeau, a retail company providing cameras, video cameras, accessories, and services, recently selected Commsoft to meet its enterprise resource planning (ERP

help desk escalation  Fidelio ERP with the Help of TEC Software Selection Services Lozeau, a retail company providing cameras, video cameras, accessories, and services, recently selected Commsoft to meet its enterprise resource planning (ERP) needs. Commsoft was chosen from among ten vendors of viable solutions during a selection process headed by TEC’s selection services group. Lozeau looked to the expertise of TEC’s team for assistance throughout the software selection process and in the vendor contract negotiations. Read More

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