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Supporting Teamwork by Abridging Departmental Silos (and All That in a Cloud)
According to the adage “When one door closes, another one opens,” there are opportunities and unfulfilled customer needs even in this dour economic environment.

help desk feature  there were some decent help desk applications for customer service advisors (agents)  and bug-tracking applications for product developers, but there were no systems designed for both groups to use. For example, the well-known Bugzilla bug-tracking software  is not aware of who the customer is. After doing a thorough market search, the company was not able to find anything commercial off-the-shelf (COTS ), so it ended up developing its own customer service software. After selling that company, Johnson Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk feature


Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions

help desk feature  Customer Service module for help desk and support environments. Both CSRs and Sales representatives can share customer details since there is a single repository for data. The workflow once again fulfills its role to allow rule-based escalation and notification. In addition, Surado's release of its computer telephony integration (CTI) module, based on Intel's NetMerge CT ADE, scheduled for 1st Quarter of 2004, with support for all major telephone switches, will allow a true automated support call center. Read More...
Application Portfolio Management: Are You Getting the Most from your Enterprise Software?
Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications, and the need to evaluate application

help desk feature  changes in these metrics. Help desk management An important component of APM is its relationship with the help desk application and methodology within an organization. Tracking the day-to-day activities of an organization's help desk (in conjunction with the applications it supports) provides great insight into an application portfolio. APM solutions should be able to extract the appropriate metrics from their help desk solutions. Monitoring and testing of applications This includes the tracking of the Read More...
Auto Distributor Improves Bottom Line with ERP
When Naghi Group’s annual revenue began to soar, it realized that running core business operations on multiple systems was no longer feasible; its current

help desk feature  Leader, VAI provides 24x7 help desk support to ensure Naghi Group of a smooth and uninterrupted IT environment. Results VAI was able to customize a seamlessly integrated ERP software solution for Naghi Group, providing access to all of the company's key business operations. With S2K behind the wheel, management is now able to view financial data, inventory counts and purchasing activities in real-time. Not only does this ability streamline operations for Naghi Group staff and improve the firm's Read More...
Vulnerability Management Buyer’s Checklist
Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated

help desk feature  existing call center / help desk systems such as Remedy AR System, leading SIM / SEM solutions such as Symantec SESA V2,patch management systems such as McAfee Remediation Manager, and Cisco Security Monitoring, Analysis, and Response System. Accuracy / Performance How accurate is the VM solution? If the solution happens to miss a vulnerability that hackers use to compromise your network, the answer is Not accurate enough. If the solution inaccurately points out issues that are not real (i.e. Read More...
How SharePoint Can Help Connect People, Processes, and Information
Microsoft SharePoint products and technologies are server applications that can provide organizations with an integrated solution for collaboration, content

help desk feature  SharePoint Can Help Connect People, Processes, and Information Microsoft SharePoint products and technologies are server applications that can provide organizations with an integrated solution for collaboration, content management, business processes, business intelligence (BI), enterprise search implementation, and portal development. Find out how SharePoint can meet your intranet, extranet, and Internet needs, and compare offerings for all levels and groups of users. Read More...
What’s Your Customer Experience Advantage?: New CRM Innovations from SAP Help Companies Empower Their Employees and Gain a Competitive Edge
Customer experience is now a competitive differentiator. As customers become more informed and more demanding, companies need to step outside of their comfort

help desk feature  CRM Innovations from SAP Help Companies Empower Their Employees and Gain a Competitive Edge Customer experience is now a competitive differentiator. As customers become more informed and more demanding, companies need to step outside of their comfort zone and explore non-traditional customer relationship management (CRM) areas. This paper explores a sampling of CRM improvements that allow companies to deliver a consistent customer experience to gain a competitive advantage. Read More...
People ROA
People ROA provides Human Resource (HR) and Payroll software and services that help resolve Human Capital Management (HCM) challenges. Our solutions help

help desk feature  software and services that help resolve Human Capital Management (HCM) challenges. Our solutions help organizations become more efficient and more strategic to improve the bottom line. Read More...
Mark Two: UK Distributor Uses SAP Software to Help Retailers Build Web Sales
Mark Two, a distributor of kitchen and bathroom products, manages a network of warehouses, logistic services, and call centers. The company serves both major

help desk feature  Uses SAP Software to Help Retailers Build Web Sales Mark Two, a distributor of kitchen and bathroom products, manages a network of warehouses, logistic services, and call centers. The company serves both major retail chains and independent stores, and offers a range of 20,000 products. This case study examines how Mark Two has been developing innovative Web sites using an SAP solution as part of an effort to help customers leverage the power of e-commerce. Read More...
Enterprise Marketing Management (EMM)
The@Enterprise Marketing Management@(EMM) Knowledge Base research helps determine support levels of various systems that help companies market their services

help desk feature  of various systems that help companies market their services or products effectively and efficiently. EMM tools help manage strategic planning and marketing resources (sometimes referred to as marketing resource management or MRM). This KB also covers rule-based techniques, pattern recognition, and other profiling features. Read More...
JunctionMCR: Multi-channel Retail Solutions that Help Build and Enhance the Customer Experience


help desk feature  Multi-channel Retail Solutions that Help Build and Enhance the Customer Experience Read More...
Growing Small Business F.J. Westcott Gets Help with ERP Software Selection from TEC
F.J. Westcott, a photographic equipment distributor based in Toledo, Ohio (US), recently discovered its legacy system could no longer keep up with its growing

help desk feature  Business F.J. Westcott Gets Help with ERP Software Selection from TEC Growing Small Business F.J. Westcott Gets Help with ERP Software Selection from TEC Photography equipment distributor F.J. Westcott contracts TEC for comprehensive and objective guidance in ERP evaluation and selection project Montreal, QC, October 29, 2009 - F.J. Westcott, a photographic equipment distributor based in Toledo, Ohio (US), recently discovered its legacy system could no longer keep up with its growing business. However, Read More...
Why PLM Couldn’t Help You During An Economic Downturn?
Shorter time-to-market, higher product development efficiency, better product quality, and lower product costs are often associated with the benefits of

help desk feature  PLM Couldn’t Help You During An Economic Downturn? Shorter time-to-market, higher product development efficiency, better product quality, and lower product costs are often associated with the benefits of adopting product lifecycle management (PLM) systems. When there is an economic downturn, these benefits seem to be more desirable. However, a recent poll (CIMdata Online Polls, presented near the end of CIMdata PLM Industry Summary, 28 May 2010 ) shows that ten percent of poll participants thought Read More...
How Software Test Management Tools Can Help You Plan, Control, and Evaluate
Software developers need a powerful tool to control and plan the quality of their software applications. With a solution that offers project analysis, testing

help desk feature  Test Management Tools Can Help You Plan, Control, and Evaluate Software developers need a powerful tool to control and plan the quality of their software applications. With a solution that offers project analysis, testing, and bug administration, you have options that can help increase the quality of your software products. Read about a software test tool that has administrative functions to help you more effectively plan, control, and evaluate your software as it’s developed. Read More...
Lasership.com Looks To Descartes For Same-Day Delivery Help
LaserShip.com, a nationwide online network of independent same-day delivery companies in the U.S., has licensed Descartes’ DeliveryNet solution for

help desk feature  Descartes For Same-Day Delivery Help Lasership.com Looks To Descartes For Same-Day Delivery Help S. McVey - August 17, 2000 Event Summary LaserShip.com, a nationwide online network of independent same-day delivery companies in the U.S., has licensed Descartes' DeliveryNet solution for transportation and logistics to enable the distribution of e-commerce purchases to businesses and consumers. Headquartered in McLean, Virginia, Lasership has assembled a nationwide network of over 225 courier companies in Read More...

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