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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 help desk flow process


Process Manufacturing Software: A Primer
This article defines process manufacturing; discusses its formulation, packaging, and pricing issues; talks about interfaces; and provides cautions and caveats.

help desk flow process  new releases that will help your company keep pace with the industry; the vendor's ability to retain key staff members for programming, help desk, and consulting functions; and, of course, the financial competence of the vendor to remain afloat and in business. It is unlikely that you will have no reliance on the vendor for support. Consequently, no matter how good the software performs, nothing can replace that queasy feeling generated by an unstable vendor. Check your sources thoroughly; obtain an

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » help desk flow process

ERP Systems Buyer’s Guide


The implementation of an enterprise resource planning (ERP) system to automate business processes is a strategic investment. Buying the right system and choosing the best vendor for you are critical to a successful ERP implementation. As a decision maker, you need to quickly identify your ERP requirements, effectively communicate these needs to vendors, and successfully compare various product alternatives. Learn how.

help desk flow process  Guide is designed to help business decision makers quickly identify individual ERP needs, effectively communicate these needs to vendors, and successfully compare various product alternates. To identify ERP System needs, buyers must examine four crucial areas-ERP systems buyer types, product requirements, cost considerations, and vendor relationship needs. This guide is structured around these areas. Table of Contents   Essentials: Top products, cost and vendor considerations Top Advice from Other Read More

Be Bold with Benefits but Subtle with Pains


While prospects often justify their purchases because you show them how your software solves their pain, they do not appreciate being told how bad they really operate. How can you be bold about your benefits and subtle about the prospects' pain.

help desk flow process  receivable collection tools that help you improve your cash flow. We want you to know that just because we sell sophisticated software, we don't overlook the obvious when it comes to problem solving. We will work together with you to solve your most pressing challenges. For this story I might bring a small tub as a prop. Throughout the day the team will revisit the tub whenever one of our software elements solves one of their problems. But, we'll always focus our attention on how good they can look Read More

How to Choose the Right Hosted CRM Solution for You


How can you get the most out of a customer relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By purchasing a hosted CRM solution that’ll provide the benefits of an on-premise CRM solution without the need for a complex implementation or the assistance of an in-house IT team. Hosted CRM is a cost-effective solution that promises a quick return on investment (ROI).

help desk flow process  in IT manpower and help desk support. Customization Mania : Although criticized for its one-size-fits all approach to CRM, a standard on-demand CRM tool can spare a company the price tag and hassles that often accompany application customization. Security : A CRM solution doesn't have to reside within a company's walls to be safe. Rather, today's hosted CRM solution providers go to great lengths to safeguard their clients' data. And that's good news to businesses unwilling to invest in costly security Read More

Peregrine Polishes the Old In-Out-and-In-between


Peregrine entered into partnerships that improve its solutions for customers buying new goodies or disposing of old ones. In addition, the company will develop packaged integration solutions between its own products and market leading ERP and CRM solutions.

help desk flow process  between a CRM vendor's help desk product and Peregrine's ServiceCenter. If the CRM product determines the problem to be IT related it can pass the information to ServiceCenter, which opens a ticket and manages the customer interaction. When the interaction is complete, ServiceCenter passes a completion notice to the main CRM system, which closes its own ticket. Neon's accelerators link different vendor processes, enabling real-time integration of data and process flow. Previously, Peregrine had been able Read More

Invensys Announces New Division - Baan Process


Invensys has announced a new division, Baan Process Solutions Group (BPSG), which combines the PRISM and Protean process ERP products with the Baan Dimensions and Baan IV Process products. The announcements also include integration of a series of additional Baan modules for PRISM and Protean. The modules include products in the areas of Business Intelligence, Customer Relationship Management, e-business (procurement and sales) and Supply Chain Management.

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Professional Services Business Process Alignment


Rapid growth is changing the professional service sector (PS) with increased emphasis on vertical industry knowledge, business process change, and quality execution against a backdrop of skilled workforce shortages. Read about the challenges PS executives face as they continue on their path toward expansion, higher revenue, and profit, and the cloud-based business applications they rely on to transform their operations.

help desk flow process  professional services,professional services business process improvement,PSA,professional services automation,PSA integration,professional services organization challenges,SaaS for professional services,PSO SaaS,PSOs Read More

VDoc Process


VDoc Process for IBM Websphere Portal Server or Lotus Domino is a business process automation solution that allows SMBs and corporate departments to place the responsibility for developing business process-driven applications in the hands their business managers. From administration, finance, and human resources, to customer service, quality, and marketing, non-IT staff can draw and generate collaborative applications without programming or IT skills. They can also follow up and track events; pilot processes with reports and indicators; and capitalize on existing infrastructures to build collaborative portals.  

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Process Manufacturing: Industry Specific Requirements Part One: Introduction


As with any manufacturing operation, process manufacturing has special system requirements such as formulas, unit of measure conversions, and packaging recipes. However, within the realm of process manufacturing, specific industries have needs that are more critical than others. This article explores these critical needs for the food and beverage, chemical, and a hybrid industry -- textiles, so that you can focus on these requirements when evaluating enterprise-wide software.

help desk flow process  and tracking functions and help to eliminate damaging fallout. First, there is lot to sublot inheritance. This means that characteristics of a lot are transferred automatically to the sublots contained within the lot. In so doing, the characteristics of bulk quantities of meat or oranges, for example, used to make hamburger patties or juice, respectively, are retained or inherited by the boxes and crates of the finished product. As a result, the recording of sublots places less hardship on the production Read More

A Test Process for All Life Cycles


The only way to prevent chaos during testing is to have the process fully understood by all stakeholders, with defined roles and responsibilities. The result of a well-planned and well-designed approach is realizing the expected business benefits and return on investment (ROI). Whatever the project life cycle, a single test process can be used to great effect. Find out what you should consider in this type of project.

help desk flow process   Read More

Business Process Management Lifecycle


Business process management (BPM) is being widely used across organizations to manage processes effectively and to accelerate business process improvement which increases value generation and sustains the market competitiveness of an organization. The objective of this whitepaper is to create awareness about various phases of the BPM lifecycle and to demonstrate how each phase helps organizations in realizing their business value.

help desk flow process  demonstrate how each phase helps organizations in realizing their business value. Read More

Business Process Simulation Technology from Lanner


Today, TEC Research Analyst Gabriel Gheorghiu focuses on business process simulation software provider Lanner Group. Gabriel looks at Lanner's history, products, and market position—and explains the pros and cons of using software to simulate your business processes.

help desk flow process  (BPM) solutions that can help create and manage workflows for all business activities, but only some of them are going one step further to offer BPM simulation functionality. Such solutions can be used to simulate different scenarios for business processes changes and determine the potential effects they might have on a company's activities. Lanner is one of the vendors providing this type of business process simulation software. I had a chance recently to speak with Geoff Hook, BPM solutions director at Read More