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The Yin and Yang of Electronic Commerce
This note identifies the major corporate functions that engage in E-Commerce activities and the kinds of information flows that result from E-Commerce

help desk function  role as a technical help desk and the first line of customer relation management. It has strong ties to Web Management, Strategic Customer Relationship and Operations, but its function is separate from each. Back Office: Certainly not a single function, but grouped together in this chart to reflect that its functions are typically the furthest from the web boundary. We mean this in the sense that, for example, the data representing web sales will be in a concise form by the time it gets to the Back Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk function


Maintenance Software--Plan Ahead to Maximize CMMS Vendor Web Site Visits
For those looking for a computer maintenance management system (CMMS) vendor, the Web is often the first place to start. There are a number of web site features

help desk function  and gas or mining. Help desk The electronic help desk gives users the ability to inquire about specific problems, without queuing on the telephone. Usually a response is received within twenty-four hours. Software updates Every software company should provide information about known bugs in each version of its software. Some CMMS vendors reduce their distribution costs by encouraging users to download developed fixes, while others prefer handling the process themselves. Discussion database Discussion Read More...
Demystifying SAP Solution Manager
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC

help desk function  or Adobe PDF documents. Help desk : a tool that allows one to open a case, follow its status, insert a relevant documentation, close the case (one resolved), etc. This exceptions handling tool guides SAP’s staff and users in defining a model and the procedures necessary to efficiently manage exceptional situations and errors that occur during daily business operations. Transport : refers to the migration of the system configuration and development objects from one SAP system to another: for example, Read More...
How Biometrics in ERP Can Enable Cost Savings and Increase Operational Efficiencies
One technology that is currently flying under the radar in the manufacturing enterprise resource planning (ERP) space is biometrics. Biometric solutions aren’t

help desk function  employ people at a help desk who spend much of their time resetting passwords. However, there is a solution—biometric device integration can provide more secure and auditable access to computer assets and reduce help desk personnel costs significantly. Time and attendance tracking is another area where biometrics is being widely adopted. Relatively low cost yet rugged fingerprint (or other) biometric readers are rapidly replacing time clocks and punch cards on the factory floor, in restaurants, and Read More...
Audit Considerations for Enterprise Software Implementations Part 1: Project Planning and Management
Thanks, in part, to the fallout from the financial scandals of Enron, WorldCom, Tyco and others, the corporate spotlight is being refocused on the audit

help desk function  scope. Their approval will help keep you in SOX compliance. This is also an opportune time to discuss control objectives and their positive affect on and through the enterprise software. Companies are also starting to look more closely at the project management office (PMO) in an effort to provide more efficiencies but, more importantly, tighter control and monitoring of IT projects. But don't expect a quick fix, easy metrics, or an immediate payback. Documentation and Reporting The documentation Read More...
Help Achieve Compliance Objectives with Microsoft Dynamics GP
The demands placed on executives to balance compliance requirements with those of the market have increased dramatically over the past few years. However

help desk function  Achieve Compliance Objectives with Microsoft Dynamics GP The demands placed on executives to balance compliance requirements with those of the market have increased dramatically over the past few years. However, balancing the rigidity of compliance with the flexibility that allows people to create a better organization can be achieved through a solid understanding of how compliance requirements are integrated into people-ready and agile business process systems. Read More...
How Project Management Can Help Manufacturers
Recently there were two great articles published on our Website touching the interesting problem of interactions between traditional manufacturing management

help desk function  Project Management Can Help Manufacturers Recently there were two great articles published on our Website touching the interesting problem of interactions between traditional manufacturing management and project management: The Business Model for the 21st Century Is Project-centric and Weather the Recession with Project ERP . I agree with the respective authors that the project-driven management approach can help companies improve their businesses in any kind of economic situation, whether during a Read More...
The Mobile App Debate-HTML5: Hype or Help?
Today, virtually any app developer who uses the browser-based approach to develop a mobile app is deploying the app using HTML5—the next-generation of the

help desk function  App Debate-HTML5: Hype or Help? Today, virtually any app developer who uses the browser-based approach to develop a mobile app is deploying the app using HTML5—the next-generation of the coding language that’s been running Web pages for about two decades. The motivation to use HTML5 on mobile is simple: adaptability. This white paper presents five primary reasons on why the consumer or customer may not necessarily reap the benefits of this approach. Read More...
Router Bit Manufacturer Installs Full-Function Enterprise Resource Planning System in Four Months
Dropped by its application service provider, Onsrud Cutter, a router bit manufacturer, decided to replace its enterprise resource planning system with a

help desk function   Read More...
Can Software Help Employees Enjoy their Workdays (more)? - Part 3
Part 1 of this blog series described the genesis and current state of affairs of Workday – a novel company that was founded in March 2005 and launched in

help desk function  Software Help Employees Enjoy their Workdays (more)? - Part 3 Part 1 of this blog series described the genesis and current state of affairs of Workday – a novel company that was founded in March 2005 and launched in November 2006 by two great IT minds and PeopleSoft alumni: Dave Duffield and Aneel Bhusri . Part 2 of this series then got under the hood and analyzed Workday’s secret sauce : its object-oriented and  in-memory database (IMDB)  and definitional services approach, which involves no Read More...
Mark Two: UK Distributor Uses SAP Software to Help Retailers Build Web Sales
Mark Two, a distributor of kitchen and bathroom products, manages a network of warehouses, logistic services, and call centers. The company serves both major

help desk function  Uses SAP Software to Help Retailers Build Web Sales Mark Two, a distributor of kitchen and bathroom products, manages a network of warehouses, logistic services, and call centers. The company serves both major retail chains and independent stores, and offers a range of 20,000 products. This case study examines how Mark Two has been developing innovative Web sites using an SAP solution as part of an effort to help customers leverage the power of e-commerce. Read More...
Manugistics To Help Amazon.com In Global Expansion
In partnering with Manugistics, Amazon acknowledges the impact that uncontrolled transportation costs have on its business. Its move should embolden smaller

help desk function  To Help Amazon.com In Global Expansion Manugistics To Help Amazon.com In Global Expansion S. McVey - June 15, 2000 Event Summary Internet retail giant, Amazon.com announced it would enlist the help of Manugistics Group to support its global expansion and operational improvement initiatives. Manugistics will provide its NetWORKS Strategy and Transport solutions to give Amazon better visibility to its growing global fulfillment network and facilitate the flow of goods from the company's suppliers Read More...
How Can IT Help Competitiveness These Bleak Days? - Part 2
Part 1 of this blog series introduced the SAP-sponsored expert panel discussion that explored reasons to maintain IT investments even during difficult economic

help desk function  Can IT Help Competitiveness These Bleak Days? - Part 2 Part 1 of this blog series introduced the SAP -sponsored expert panel discussion that explored reasons to maintain IT investments even during difficult economic times. The Harvard Business Review (HBR) article by Andrew McAfee and Erik Brynjolfsson entitled “Investing in the IT That Makes a Competitive Difference was the main supplement and starting point of the discussion. As I mentioned in Part 1 , in a nutshell, the panel logically (and not Read More...
Can Heuristic Technology Help Your Company Fight Viruses?
Electronic communication tools are increasingly at risk due to sophisticated e-mail and Web threats. Implementing reliable, effective protection is essential

help desk function  Heuristic Technology Help Your Company Fight Viruses? Electronic communication tools are increasingly at risk due to sophisticated e-mail and Web threats. Implementing reliable, effective protection is essential—but many companies don’t know about the latest proactive virus protection techniques. Find out where your company’s vulnerabilities are, how your traditional security software might not be protecting you as well as you think, and how a heuristic solution can help. Read More...
Sales and Marketing
Sales (the function that directly generates revenue through the sale of products or services) and marketing (the function that addresses customer needs and

help desk function  sales and marketing software evaluation,compare sales marketing solutions,select sales marketing software,sales marketing systems comparisons,evaluation solutions for marketers,business management,product service sale,product standard,product lifecycle,plm system comparisonsbusiness intelligence,evaluation business performance management solutions,sales force automation,sfa software selectionenterprise marketing management,crm,crm selection,merchandising systems selection,mrm solution comparisons,strategies. Read More...

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