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Microsoft Office Fluent User Interface: IT Decision-maker Perception
This white paper presents the results of a commissioned study conducted by Forrester Consulting on behalf of Microsoft Corporation to help IT organizations

help desk functions  end users? What IT help desk and training support capabilities do I need to have to support the Fluent user interface? Microsoft commissioned this study to provide answers to these questions, and to help IT organizations considering Office 2007 adoptions anticipate the impact that the Fluent user interface may have on their end users. The primary findings from the study include: IT decision-makers report that users react positively to the benefits of the Fluent user interface. Many organizations Read More...

Hardcat
Hardcat offers a system designed for Windows 98, ME, NT, XP, 2000 or later, and other database products, such as Sybase SQL, MS SQL Server, Oracle 9, and IBM

help desk functions  provides a tool to help users control their asset bases. It can provide integration of e-procurement, help desk, and preventative maintenance, and also includes modules for functions related to purchasing, bar-coding, budget control, lease control, and depreciation. It addition to text databases, Hardcat also enables pictorial representations of assets through graphics and imaging features. Read More...
HCIMS - Help Desk RFI/RFP Template
Issue Management, Inventory and Audit, Knowledge Management, and Product Technology
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Documents related to » help desk functions


Finding Your Way Around E-commerce
Breaking into E-commerce can have you going in circles. This document provides an E-Commerce Roadmap to both prepare you for your trip and keep you from bumping

help desk functions  Web only multiplies it. Help Desk: A necessity for any business over the web. Naturally, the people at the desk will need tools for accessing the various databases used by the website, including the data about user behavior and purchasing. Relationship Management: Part Help Desk, part Personalization, the term is used by some to mean the kind of customization of user experience that the web makes possible, and by others a natural web (or intranet) extension of traditional tools for managing more direct Read More...
Assessing the Drivers of Sales Performance
Outmoded measures are being used to develop marketing strategies and allocate resources. Existing go to market models often fail to consider the customer's

help desk functions  as backorders and returns. Help desk . Includes support of both internal staff and external customers. The help desk is common to software and hardware suppliers where it is practical to setup an escalation process. Web site . Provides basic information and routes inquiries to a proper destination. Can also be setup as an automated order entry (e-commerce) system, or as a self-help center. Field service . On-site product service may involve a field service. This can be a direct service or one provided by Read More...
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience
Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance

help desk functions  (66 percent) rely upon help desk calls as the main indicator that end users are experiencing response time and/or availability problems. Forrester Consulting Knoa Experience and Performance Manager (EPM) monitors enterprise applications from the perspective of the end user to capture the actual end user experience. Knoa EPM captures transaction response times as well as ecosystem and application errors - along with a time-synchronized workflow - from all users, at all locations, at all times, across the Read More...
Help Selecting Open Source Consulting Services
Enterprise software analyst firm, Technology Evaluation Centers (TEC) recently launched its FOSS Evaluation Center (fossevaluation.com), which lets end

help desk functions  Open Source Consulting Services Help Selecting Open Source Consulting Services (PRWEB) February 10, 2005 Enterprise software analyst firm, Technology Evaluation Centers (TEC) recently launched its FOSS Evaluation Center (fossevaluation.com), which lets end users prioritize their requirements for open source migrations, or open source consulting engagements, and then matches those requirements to appropriate open source consultants or service providers. Organizations don't have it easy when deciding which Read More...
How HR Software Can Help with Compensation Management
Although HR software will not perform miracles, nor will it convert reactive and rigid HR professionals or managers into proactive leaders, it can help with

help desk functions  HR Software Can Help with Compensation Management Compensation is a core human resource (HR) concept whose efficiency depends in large part upon the approach chosen by those implementing it. Compensation as Financial Transaction Traditionally, organizations have seen employees as a resource that has a cost attached to it (like any other capital), may require some investment for maintenance (e.g., training), and needs to be replaced when it becomes obsolete (retirement), or removed when not needed Read More...
You Need More Than Functions and Features to Implement an ERP Package Part One: The Administrator and Customizer
You have selected an ERP package. Now you have to worry about implementing the software. This article looks at four categories of tools that a vendor may supply

help desk functions  A simple example will help to bring the concept of the administrator into better focus. Let's say you create a copy of the finance menu and rename it, Accounting 101 . Then, you deselect all but the commonly used transactions that a junior accountant would be expected to execute. These might include creating journal vouchers and posting cash receipts to the general ledger. Then, you can create a user group, say Jr. Accountant , which would only be allowed limited access to certain accounting Read More...
10 Things HR Can Do to Help Align an Organization’s Goals
In this white paper, you’ll learn the ten most important things to consider before you embark on organizational alignment project, how to position HR in the

help desk functions  HR Can Do to Help Align an Organization’s Goals In this white paper, you’ll learn the ten most important things to consider before you embark on organizational alignment project, how to position HR in the process and what role HR professionals should play and best practices for avoiding common pitfalls, such as planning a multi-tiered rollout to help goals work their way down an organization. Read More...
TeamHeadquarters
TeamHeadquarters is a combination of project management and help desk software. It supports the planning and execution of projects with traditional project

help desk functions  of project management and help desk software. It supports the planning and execution of projects with traditional project management tools, including tracking, Gantt charts, and task assignment. The help desk software can manage reactive activities like support requests, incident tracking, and defect tracking. It also has queues and tickets managed services. TeamHeadquarters is based on Entry extensible markup language(XML) software architecture, and can be used with Microsoft technologies including Read More...
How Project Management Can Help Manufacturers
Recently there were two great articles published on our Website touching the interesting problem of interactions between traditional manufacturing management

help desk functions  Project Management Can Help Manufacturers Recently there were two great articles published on our Website touching the interesting problem of interactions between traditional manufacturing management and project management: The Business Model for the 21st Century Is Project-centric and Weather the Recession with Project ERP . I agree with the respective authors that the project-driven management approach can help companies improve their businesses in any kind of economic situation, whether during a Read More...
TEC's New White Papers Library Offers Research Tools to Help Companies Make Better Technology Decisions
Impartial software evaluation firm Technology Evaluation Centers Inc. (TEC) announces the launch of its newly redesigned TEC White Papers site, with improved

help desk functions  Offers Research Tools to Help Companies Make Better Technology Decisions TEC's New White Papers Library Offers Research Tools to Help Companies Make Better Technology Decisions Newly redesigned for greater functionality and ease of use, TEC's white paper and case study web site helps businesses research technical content to assist them with their software and technology purchasing decisions. Visit TEC White Papers Submit an IT white paper or case study Montreal, QC, October 3, 2007 - Impartial software Read More...
JunctionMCR: Multi-channel Retail Solutions that Help Build and Enhance the Customer Experience


help desk functions  Multi-channel Retail Solutions that Help Build and Enhance the Customer Experience Read More...
Compaq Buys a Chunk of Inacom - But Will It Help?
As rumored since last fall, Compaq Computer Corp. has announced its acquisition of Inacom Corp.'s distribution business for approximately $370 million in cash

help desk functions  - But Will It Help? Event Summary 1/4/2000 [Sm@rt Reseller] - As rumored since last fall, Compaq Computer Corp. has announced its acquisition of Inacom Corp.'s distribution business for approximately $370 million in cash. The deal will let Compaq re-engineer its supply chain, while cutting off indirect rivals Hewlett-Packard and IBM from a major distributor. Compaq said it expected the deal would allow it to enhance its direct-sales capability by giving it end-to-end order management and complex Read More...
Can Heuristic Technology Help Your Company Fight Viruses?
Electronic communication tools are increasingly at risk due to sophisticated e-mail and Web threats. Implementing reliable, effective protection is essential

help desk functions  Heuristic Technology Help Your Company Fight Viruses? Electronic communication tools are increasingly at risk due to sophisticated e-mail and Web threats. Implementing reliable, effective protection is essential—but many companies don’t know about the latest proactive virus protection techniques. Find out where your company’s vulnerabilities are, how your traditional security software might not be protecting you as well as you think, and how a heuristic solution can help. Read More...

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