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Supporting Teamwork by Abridging Departmental Silos (and All That in a Cloud)
According to the adage “When one door closes, another one opens,” there are opportunities and unfulfilled customer needs even in this dour economic environment.

help desk issue tracking  there were some decent help desk applications for customer service advisors (agents)  and bug-tracking applications for product developers, but there were no systems designed for both groups to use. For example, the well-known Bugzilla bug-tracking software  is not aware of who the customer is. After doing a thorough market search, the company was not able to find anything commercial off-the-shelf (COTS ), so it ended up developing its own customer service software. After selling that company, Johnson Read More
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk issue tracking


Front-to-back-office Integration: Improving Your Customer Life Cycle Management
Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions@meaning, customer data cannot be shared

help desk issue tracking  crm | web based help desk software | accpac application development life cycle | accpac application life cycle management | accpac application lifecycle management | accpac asset management software | accpac best accounting software | accpac best sage software | accpac business life cycle | accpac business life cycle management | accpac cheap accounting software | accpac compare accounting software | accpac computer accounting software | accpac custom accounting software | accpac customer best practices Read More
Emptoris: Powered Up to Empower Global 2000 Users
Since its founding in 1999, Emptoris has evolved into a world leader in strategic supply, category spend, and enterprise contract management solutions, and was

help desk issue tracking  the responsibility of providing help desk support among its other day-to-day functions (during standard working hours and where all reported issues required callbacks). The numerous day-to-day operations included the following: Provisioning and terminating devices Asset tracking Approving requests based on policy Management reporting Invoice processing  Juggling six wireless telecom vendors, each with different order forms and processes With the ever increasing use of mobile devices, the Internet, and Read More
Lilly Software - Product Enhancements Remain Its Order 'Du Jour' Part Two: Market Impact
Lilly continues to invest uncompromisingly in R&D, and consequently espouses a convincing broad but compact product portfolio for its target market.

help desk issue tracking  opportunities, quotes, service orders, help desk calls, and tasks, VISUAL CRM is a compelling addition to the VISUAL Enterprise suite, and it has apparently been a strong revenue contributor. The suite also features an e-commerce module named VISUAL eBusiness with both buy and sell side functionality. The real strength of VISUAL suite is its integration across all the functions of a manufacturing enterprise from design, via sell, make, distribute, to after-sales service. The fact that most of LSA's Read More
Do You Know How to Evaluate Your Strategic Technology Provider?
Project teams constantly face a barrage of new products and technologies, and have a difficult time differentiating marketing slides and grand promises from

help desk issue tracking  the vendor help desk, help desk service quality, and number, quantity and scope of vendor training classes. Relative to the other five evaluation criteria, best practice selections place approximately 20 percent of the overall selection importance on the service and support criterion. Corporate Viability This is a critical yet often overlooked category that should examine the financial and management strength of the vendor. Given the huge dollars spent upon and strategic importance applied to most major Read More
RadComm Systems Radiates Success with Help from Sage 500 ERP


help desk issue tracking  Systems Radiates Success with Help from Sage 500 ERP Read More
Caution! Will A Traditional ERP System Help You Deliver Projects?
Companies who build specifically for a customer have unique requirements that are often not understood or dealt with well by some ERP vendors, particularly in

help desk issue tracking  A Traditional ERP System Help You Deliver Projects? Introduction It's more important than ever to select the right ERP system; the search for competitive advantage is so fierce that anything less than the most optimum solution should not be considered. As Olin Thomspon- a regular contributor to TEC - points out in his articles on ERP in the process industry, different manufacturing styles have different needs. This article looks at companies who build specifically for a customer: call them project Read More
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

help desk issue tracking  ITIL with SRM Service Resolution Management for the Next-generation Service Desk IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service Read More
Talent Management in the Coming Decade: How Your HRIS Can Help
Only 18% of North American companies feel their organization is well prepared to develop the leaders it will need over the next ten years. That's why it is now

help desk issue tracking  How Your HRIS Can Help Only 18% of North American companies feel their organization is well prepared to develop the leaders it will need over the next ten years. That's why it is now more important than ever to make the most out of talent management software to create employee development programs and succession plans. Download this white paper to learn how. Read More
How Retail Partners and Mobility Can Help Deliver Value to Bank Customers
Banks are facing high levels of scrutiny from their customers and find themselves under great pressure to create value, win back lost customers, and maintain

help desk issue tracking  Partners and Mobility Can Help Deliver Value to Bank Customers Banks are facing high levels of scrutiny from their customers and find themselves under great pressure to create value, win back lost customers, and maintain existing relationships as well as lower customer attrition levels. Three seemingly disparate trends—need for savings, growth in mobile usage and advent of coupon aggregators—together offer banks a way to create a sticky service. This paper discusses the idea of banks partnering with Read More
Mark Two: UK Distributor Uses SAP Software to Help Retailers Build Web Sales
Mark Two, a distributor of kitchen and bathroom products, manages a network of warehouses, logistic services, and call centers. The company serves both major

help desk issue tracking  Uses SAP Software to Help Retailers Build Web Sales Mark Two, a distributor of kitchen and bathroom products, manages a network of warehouses, logistic services, and call centers. The company serves both major retail chains and independent stores, and offers a range of 20,000 products. This case study examines how Mark Two has been developing innovative Web sites using an SAP solution as part of an effort to help customers leverage the power of e-commerce. Read More
TEC Launches Merchandising Systems Evaluation Center to Help Retailers Select Software
Impartial software evaluation firm Technology Evaluation Centers Inc. (TEC) launches its Merchandising Systems Evaluation Center to help companies select the

help desk issue tracking  Systems Evaluation Center to Help Retailers Select Software TEC Launches Merchandising Systems Evaluation Center to Help Retailers Select Software New Merchandising Systems Evaluation Center from TEC helps retailers evaluate and select the best merchandising solutions for their requirements &defaultModeld=393&tecreferer=TEC_RSE&openerURL= target= Evaluation_Center style= font-size:11px; > &defaultModeld=393&tecreferer=TEC_RSE&openerURL= target= Evaluation_Center style= font-size:11px; > Start Your Read More
Lasership.com Looks To Descartes For Same-Day Delivery Help
LaserShip.com, a nationwide online network of independent same-day delivery companies in the U.S., has licensed Descartes’ DeliveryNet solution for

help desk issue tracking  Descartes For Same-Day Delivery Help Lasership.com Looks To Descartes For Same-Day Delivery Help S. McVey - August 17, 2000 Event Summary LaserShip.com, a nationwide online network of independent same-day delivery companies in the U.S., has licensed Descartes' DeliveryNet solution for transportation and logistics to enable the distribution of e-commerce purchases to businesses and consumers. Headquartered in McLean, Virginia, Lasership has assembled a nationwide network of over 225 courier companies in Read More
Meat and Seafood Traceability: A Weighty Issue
Traceability is among the top priorities of meat and seafood processing companies, and they need solutions. This white paper shares best practices on

help desk issue tracking  and how technology can help you meet these unique requirements. Get the details and know the industry-specific functionality you need to be able to meet the traceability requirements unique to the meat and seafood processing business. Read More

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