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The Underbelly of Software Project Management Tools
Project management tools for software development should include a broad range of functionality. Project teams must be able to estimate the scope and duration

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Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk management system


Are You Ready for Enterprise Feedback Management?
Enterprise feedback management (EFM) is the process of systematically collecting, analyzing, consolidating, and using all sources of feedback to improve your

help desk management system  internal service, tying into help desk processes and other HR systems. The main difference between CRM systems and EFM can be over-simplified by suggesting that CRM systems generally know everything about your customers, except how they felt about their actual experience. CRM systems document and analyze things like buying behaviors, likes and dislikes, contact details, demographic information, and so forth. EFM systems provide information, from the customers’ own mind, about feelings and perceptions Read More
Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

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Keys to Implementing Project Portfolio Management
Project portfolio management (PPM) is a tool-supported process for optimally managing an organization’s “portfolio” of projects. And although PPM can provide

help desk management system  summarize project data to help identify where attention is needed.. Capability to monitor, learn and improve. PPM’s promise is increased value from project investments. You’ll want to evaluate and measure the contributions of projects (Did the project complete on time and on budget? Did it produce the anticipated benefits?). You’ll also want to evaluate and critique the PPM process (Did the process work smoothly? What do participants think worked well and not so well? What can we do better next Read More
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

help desk management system  initiative within the IT help desk or customer contact center. Often KM practices relating to service and support can be defined as knowledge-powered problem resolution - using a knowledge base, knowledge sharing, collaboration and knowledge reuse to efficiently solve customer questions. Knowledge Management for Service and Support A successful knowledge management initiative within a help desk or call center can reduce agent training time and speed new employee ramp up. Knowledge-powered problem Read More
How to Sell Management on a New ERP System
How to Sell Management on a New ERP System lists the top 6 advantages of a new ERP system.

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Enterprise Configuration Management for Risk Mitigation
Enterprise configuration management (ECM) is a process to capture data and dependencies about an information technology (IT) infrastructure and to create an

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NEXGEN Asset Management
NEXGEN Asset Management provides engineering, management and technology consulting services and produces software solutions. We bring over25 years of

help desk management system   Read More
Matching the Correct Phone System to Your Business
Are you spending more time than you anticipated shopping for a new business phone system? This comprehensive listing reviews leading phone systems on the market

help desk management system  businesses. This guide will help streamline your search for a new phone system, so you focus on those systems that are appropriate for your needs. Read More
Why Invest in Talent Management? Five High-ROI Business Drivers for Implementing a Talent Management Program
Clearly, with skilled workers retiring and the pace of change accelerating, recruitment alone can’t supply the smart leaders, strong managers, high performers

help desk management system  talent management, talent management strategy, talent management ROI Read More
How Much Should You Pay for Your Business Phone System?
Different buyers pay different prices for the same business phone system. While some buyers hesitate to negotiate the “special price” quoted to them, others

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Mobile Device Management Comparison Guide
In this age of mobility, organizations increasingly use mobile device management (MDM) software to secure, monitor, manage, and support their mobile device

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Oracle Announces Transportation Management 6.3 and Oracle Global Trade Management 6.3
Oracle has announced the release of v6.3 of its Oracle Transportation Management (OTM) and Oracle Global Trade Management solutions.Oracle’s new

help desk management system   Read More
Data Management and Analysis
From a business perspective, the role of data management and analysis is crucial. It is not only a resource for gathering new stores of static information; it

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